matthewuk

Unfortunatly that is not my consistent experience and yet again the rules seem to be a moving target.

Maybe the threads need merging but I posted on http://www.flyertalk.com/forum/showthread.php?t=826730 (last post) and never got an answer (admittedly a couple scenarios a little out the ordinary but the fundamental questions about reward bookings and/or/not split tickets has not been fully answered)

BA1A

Agreed, which is why I posted the above and am hoping Nicci will be able to help when she is back in on Monday.

HIDDY

Well let's hope Nicci can get this sorted out once and for all. It seems to have been dragging on for months.Surely the turnover of staff in the lounges can't be that great to be still causing these problems?
It is definitely printed on my booking that I do have access to the Galleries in T5 before my connection to MAN. Can't believe a member of BA staff refused to acknowledge that the MMB printed information is correct.

redshift27

This confusion and muddlement is an embarrassment to BA. Nicci should copy this whole thread to someone senior and let them see the mess.

BA Executive Club

Dear all

I'm afraid I can't post the internal communication here but I do want to apologise for the various problems you have all encountered.

I assure you that this thread has been circulated to the senior managers in the lounge team and in fact, the discussions on FT are what prompted us to issue the communication in the first place so it has not gone unanswered.

Please continue to let me know if you have specific issues via PM with any details you have including the airport where issues have occurred and we can start to target problem areas if needs be.

Best regards

Nicci

Aerotec

Some friends flew back from IAD on Tuesday night, on a 241/BA Miles booking, arriving Wed 9th and were denied entry to the T5 Galleries Lounge.

When I see them later I will find out which lounge and what was said to them and PM BA Executive Club.

They had flown back in J with a through connection to EDI.

Aero.

Quebec5

Guys - am I correct in the following (2 seperate un-linked return tickets : 1 cash return: 1 BAMiles return : All same day connections) -- NO BA Status

Ticket (1) Out : "Econ" Cash ticket : MAN-LHR (Can use Business Lounge at MAN)
to connect to
Ticket (2) Out : "First" BAMiles ticket : LHR-JFK (Can use CR + all others at LHR)

Ticket (2) In : "ClubW" BAMiles ticket : JFK-LHR (Can use Business Lounge at JFK)
to connect to
Ticket (1) In : "Econ" Cash ticket : LHR-MAN (Can use Business Lounge at LHR -- Arrivals lounge is closed at that time)

HIDDY

Why ask us when BA don't even know?

Seriously, I always thought that the sectors had to be all on one ticket and not separate ones. Having read some posts though I am not so sure I am correct.

Alvador

Can I ask why you needed to buy separate cash tickets for MAN-LHR and LHR-MAN? It doesn't require any extra miles to add the domestic connections on to the BA miles longhaul flights and I've rarely had problems with availability of BA miles flights for connecting domestic segments (to or from EDI) if there was availability on the international flights.

Sometimes on first booking the redemption flights many months in advance I've had to book domestic flights that would involve spending several hours at LHR between the domestic and international flights but I've usually found that availability for more convenient domestic flights opens up closer to to the time of travel and I've then been able to phone up and change the domestic segments.

BD1959

Last week at MAN, "F" redemption MAN-LHR-BKK which ticketed into C for MAN-LHR. After an interminable wait to check-in, was informed that if I had status (check-in system was down so CSE was unable to see from screen) so that I'd be able to access Lounge.

I replied that I had Qantas Club membership - not even thinking that the C sector should have granted automatic access - so if the rules are there, then they are not clearly circulated.

A slightly OT question: should the "C" on my BP have entitled me to use the Fastrack lane through security at MAN? The jobsworth refused to recognise it as Business Class and insisted I went through with the plebs - which didn't happen cos the plebs queue was so long, we then had to go around to Zone D.

BD

G-BOAC

Your redemption definitely did not book in to C class as that's a revenue bucket. Unlike BD/Star, BA prints a generic cabin code on its BPs regardless of your booking bucket. All Domestic BPs have C on them (as do Club Europe). First has F, CW has J, WT+ has W and WT/ET have M.

BD1959

Apologies, thanks for the clarification. I assumed (obviously incorrectly) that because "C" was on the BP - and not "J" - then this was the booking class.

Seems Mr Jobsworth was correct in denying me access to the Fastrack.
I take back my evil thoughts.

So, if "C" is printed for all Domestics/CE, how are the Lounge Folk supposed to differentiate?

BD

edi-traveller

When they scan the barcode it shows them the booking class.

Once again I aske the question (and I will ask this until I get an answer from someone at BA) - to solve all these problems, to prevent it being a training issue - all they need to do is to make sure that Business and FIRST redemptions on UK Dom ticket in U or Z and that Business UK appears on the BP - then not even the most untrained jobsworth can argue with accesss (and Biz UK would also give access to fast track as well).

Aerotec

Further to my previous post...

My friends tried to get in to the Galleries Club South lounge and handed over the LHR-EDI BPs. When the staff member said they weren't permitted to enter they explained they had just flown in from IAD in Club. Still no access.

After a bit of to-ing and fro-ing the staff member at the next desk leaned over and the staff member they were dealing with asked "can I just let them in?". The other staff member looked at the BPs and said "They're not the right class." and access again was denied.

Now we know what "not the right class" implies but for many people it would seem to be a comment about your social status and therefore with the queue that had built up it turned in to a very embarrassing situation.

Macspreader

Confirmed I gained access to the EDI lounge with no status on my way to LHR to start an F trip to USA. This was last week. Lounge dragon did seem to take a moment to think about it, but then decided we should be allowed in.

FWIW, I had my Priority Pass card ready if there was any trouble.