Long-haul catering changes: announcement on 12 July
Jul 27, 2022, 2:22 am
#227
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Jul 27, 2022, 7:07 am
#228
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From mid August BA will be rostering one more crewmember on the A350, this takes it back to the pre-pandemic crewing numbers and a full crew in CW.
Jul 27, 2022, 9:46 am
#231
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Jul 27, 2022, 9:59 am
#232
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Jul 27, 2022, 12:16 pm
#234
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Why did they get rid of trolleys in Club in the first place? Nothing wrong with them, they can be perfectly premium, and they allow for efficiency of service. Which to be frank is a necessity when you can have 60+ people in a cabin. Someone at BA really needs to get a grip.
Jul 27, 2022, 12:51 pm
#235
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Some idiot designed the new CW service with all the beautiful serving equipment and pizzazz but didn’t think about the narrower aisles with the Club Suite.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
Jul 27, 2022, 3:21 pm
#236
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Some idiot designed the new CW service with all the beautiful serving equipment and pizzazz but didn’t think about the narrower aisles with the Club Suite.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
Please allow me to rant a bit ...
It really is just common sense that using trolleys is far quicker and more efficient. Which means happier passengers and better quality of service.
Its an aeroplane - not a restaurant - however much the management may tout a "restaurant style" service, it can't and shouldn't be.
I do want to enjoy a drink (well , two actually) before the meal. I don't want the meal service to go on for 3 hours with a massive wait between courses. I do want a top up of wine during the meal. I would like a glass of water too.
I do want to enjoy some chat with the crew as they move through the cabin with the trolley, rather than a quick hello and then they rush off to the galley and rush back for each passenger. The backwards and forwards really increases the time to accomplish the drinks round. And I really feel for the poor crew members who must get exhausted doing all the running up and down.
Jul 27, 2022, 3:44 pm
#237
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Some idiot designed the new CW service with all the beautiful serving equipment and pizzazz but didn’t think about the narrower aisles with the Club Suite.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
Jul 27, 2022, 3:44 pm
#238
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I too agree. I've actually always appreciated the way Delta does this with a trolley (at least pre-Covid). The first pass is to lay the table (cutlery and cloth) do the first drink and also give you the amuse bouche. They usually start from the Galley, so if you're conveniently placed, you get served first plus a top up as they come back up the aisle. Next trolley service is usually for soup, salad and starter, plus wines for top up. For the main course they tend to dispense with the trolley and just serve the mains individually as they come out of the ovens and then the final course is the cheese and dessert trolley along with port and dessert wine. Often they'll do a final trolley with tea, coffee and liqueurs. The whole thing gives you a definite feel of individual courses but is served from the trolley. Timing isn't usually a problem because everyone's finished the amuse bouche by the second trolley (it's usually small) and the individual serving of the mains means they can wait until you're done with soup, salad and starter before bringing the main. They don't usually start the dessert trolley until most of the cabin is done with mains.
Jul 27, 2022, 5:04 pm
#239
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Some idiot designed the new CW service with all the beautiful serving equipment and pizzazz but didn’t think about the narrower aisles with the Club Suite.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
BA wasted millions when it was scrapped but are too stupid or pigheaded to realised that the only way to deliver the CW service with these huge cabins is to use the old trolleys, until they go back to these they will only be putting a sticking plaster on the problem.
Jul 28, 2022, 12:54 am
#240
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On the "to trolley or not to trolley?" question, given the providers, it is worth remembering that DO&CO designed purposeful trolley service for their "feature" clients OS and TK, using the trolleys as proper carts. It enabled the customers to specific which (e.g.) mezze or sides or desserts they wanted and have them served to order by the crew. AZ did the same, and in fact, if I remember, when the DO&CO J service was introduced by BA on the LHR-JFK route, it was a similar cart concept used. I know some crew complained about it, but as a customer I liked it a lot.