Mar 16, 2022, 3:26 pm
Barclaycard Avios and Avios Plus credit cards
Mar 15, 2022, 7:25 am
#136
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Got home to find mine, as well, with the envelope looking like it's gone through a shredder.
Also, extremely unprofessional looking envelope with a janky address sticker.
Card is battered and extremely thin and cheap / flimsy.
The papers inside look like a lorry ran them over.
Also, extremely unprofessional looking envelope with a janky address sticker.
Card is battered and extremely thin and cheap / flimsy.
The papers inside look like a lorry ran them over.
Mar 15, 2022, 7:29 am
#137
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Pics:
Got home to find mine, as well, with the envelope looking like it's gone through a shredder.
Also, extremely unprofessional looking envelope with a janky address sticker.
Card is battered and extremely thin and cheap / flimsy.
The papers inside look like a lorry ran them over.
Also, extremely unprofessional looking envelope with a janky address sticker.
Card is battered and extremely thin and cheap / flimsy.
The papers inside look like a lorry ran them over.
Mar 15, 2022, 8:16 am
#138
Join Date: Aug 2008
Posts: 3,925
On Saturday I went into the branch and the person there cancelled the overdue card and ordered another. It arrived unharmed this morning, was activate, PIN changed and a roll for lunch purchased. Seems to work well.
Lie back and think of the 29500 Avios winging their way to you!
Lie back and think of the 29500 Avios winging their way to you!
Mar 15, 2022, 8:23 am
#139
Join Date: May 2006
Programs: Marriott Platinum, BA GGL
Posts: 237
My card arrived today (approved on 1 March) and, like others, in not so great condition.
I've tried to add it on Apple Pay, and got a message saying that the card is not support. Does this also happen to others? I have contacted via Chat and was told that they have 'raised a ticket with Barclaycard team to confirm' (also that 'it will take long time to resolve').
I've tried to add it on Apple Pay, and got a message saying that the card is not support. Does this also happen to others? I have contacted via Chat and was told that they have 'raised a ticket with Barclaycard team to confirm' (also that 'it will take long time to resolve').
Mar 15, 2022, 9:50 am
#143
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Mar 15, 2022, 10:00 am
#144
Join Date: Dec 2005
Programs: PC, BA Low Rent Elite
Posts: 320
Got home to find mine, as well, with the envelope looking like it's gone through a shredder.
Also, extremely unprofessional looking envelope with a janky address sticker.
Card is battered and extremely thin and cheap / flimsy.
The papers inside look like a lorry ran them over.
Also, extremely unprofessional looking envelope with a janky address sticker.
Card is battered and extremely thin and cheap / flimsy.
The papers inside look like a lorry ran them over.
Spent an hour on the phone to them before they cancelled the card as stolen.
The phone number on the card goes through to the wrong department too!!
Mar 15, 2022, 10:02 am
#145
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 220
So I've noticed. Am on the phone again to them now trying to get it sorted!
EDIT: They don't know what's wrong and can see no declines on their end. Someone has gone away to see what they can find out and has promised to call me back when they know more...
EDIT: They don't know what's wrong and can see no declines on their end. Someone has gone away to see what they can find out and has promised to call me back when they know more...
Last edited by SouthWesterner; Mar 15, 2022 at 10:17 am Reason: Update
Mar 15, 2022, 10:17 am
#146
Join Date: Nov 2020
Location: London
Programs: BAEC
Posts: 86
Just received a text from barclaycard acknowledging there WAS a delay "We're very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently". A little two late when a load of us have cancelled and requested a new one sent out.
Mar 15, 2022, 10:19 am
#147
Join Date: Dec 2014
Location: London
Programs: BAEC Silver
Posts: 42
My card arrived today, similar damage with the long edge of the envelope sliced off and the card looking like it had been kicked around on a dusty floor.
Unfortunately when I called yesterday to see where my card was it was logged as lost or stolen so I am waiting for a replacement.
Unfortunately when I called yesterday to see where my card was it was logged as lost or stolen so I am waiting for a replacement.
Mar 15, 2022, 10:26 am
#148
Join Date: Jul 2015
Location: Scotland
Posts: 377
Just received a text from barclaycard acknowledging there WAS a delay "We're very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently". A little two late when a load of us have cancelled and requested a new one sent out.
Mar 15, 2022, 10:35 am
#149
Join Date: Nov 2020
Location: London
Programs: BAEC
Posts: 86
They had no problem refunding me the fee when i rang yesterday so definitely try - will be even easier to request that now they have acknowledged there WAS a delay on their side. I've seen people also gain compensation between £30-£75 so i will be making an official complaint and asking for that as well.
Mar 15, 2022, 10:40 am
#150
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
Also got my card today in the damaged packaging. Credit card had fallen out as the postie pushed it through the letterbox, so was on my doormat! It's a wonder it survived passing through the postal system. Now the next problems begin. Went to activate the card online and keep getting an error message "Cannot activate, please try again later". Similar message when trying via the app.