SouthWesterner

Am just on the phone to them about 3DS again. I now get further before the transaction crashes and burns (i.e. the 3DS window actually appears to load properly), and am given an actual error code when it then goes to decline before even attempting to send me a text or app notification. However, the agent doesn't know what that error code means or why I'm seeing a decline as they still don't see the transaction having been submitted on their end.

Curve tell me I can't add it to my portfolio because they're getting a response that indicates I have no funds... (I have plenty of funds, as I can't use the blasted thing to pay for anything!)

rum

Some more info:
I called Barclays (number on back of card), who put me through to Barclaycard, who then put me through to the anti-fraud team. It appears the latter team deals with 3DS verification and so on.
They fed me the 'additional 6 days' before "all online transactions" will work properly and that it is a matter of sitting tight and bearing with them.

Barclays are (supposedly) a well-established bank in the UK. No wonder Monzo, Starling and Chase are so popular these days.

AleTrail

Yup, multiple issues trying to spend on it yesterday. 3 calls over half an hour each to remove a block on the card.
Barclaycard customer service is truly awful.
Wait until you try using the chat in the App.

Card working today and 25K Avios earned ;-)

FamilyOf6

I'm curious as to whether they have a fix scheduled for 6 days time (perhaps a code drop to configure the new card type) or if it is a standard wait of 6 days from date of activation for each customer/card.

If the former, we are perhaps unlucky early adopters. However, if the latter, it really is pants!

seattle29

Absolute rubbish. Online transactions not requiring authentication (e.g. Amazon) are working fine, but anything requiring 3DS authentication is declined. Their systems are clearly not set up yet.

What's ridiculous is I was able to book domestic flights in Myanmar for September (no authentication required, despite it being a high-risk of fraud), but a transaction for a UK retailer for £5 was declined...

rum

Makes you wonder, doesn't it? Either way, it's very poor coming from a financial institution of the size and age of Barclays.

Yep, had the same experience. I used Amazon as my first transaction with the card and it worked without even a challenge.

ed_flyer

Mar 16: A card has now arrived. I’ve no idea if this is the original card that was allegedly posted on Mar 1 or the replacement ordered on Mar 14 as there is no date on the envelope or literature inside. The envelope was ripped open on 3 sides and the card was loose inside. The silver document wallet inside was also ripped.

binman

Does it work?

I went through he activation process in the app but when I went to use it it was declined

ed_flyer

I can’t activate it. Barclaycard confirmed this is the original cancelled card and the new card is due Mar 21 🤷🏼‍♂️

I asked if welcome period can be extended. The lady did not know but said she would contact colleagues and call me back this week.

let_BAegones_be

I found it relatively easy to activate my card.

At present:

• ApplePay does not function with this card
• Majority of online transactions also fail as the Mastercard 3DS authentication also does not work.

woodcocksj

The experience I have had with Barclays over the last few months with a move to their premier account and again trying to take out this new card has put me off their brand for life. I have already closed the premier account and will be cancelling this credit card too the moment I can finally put a £3k transaction through and get the bonus avios.

Simonp27

Card arrived in wrecked envelope.
Tried to spend £16 at the local M and S/BP garage, insert card and pin didn't work, tap didn't work, swiping card and signing eventually worked.
All a bit strange.

Woodbinerich

My first card didn't arrive. Second one did and the phone line says it is activated and managed to get a transaction completed yesterday in person, but unable to register for online services despite over two hours on the phone yesterday.

AJA_

Reading this thread and the tales of woe and incompetence almost makes me grateful that my holding the old Hilton Barclaycard makes me ineligible to apply or even swap to this new Avios card.

I am amazed at how much you lot have put up with. I would be writing to the latest CEO of Barclays (whoever that is?) and letting them know my feelings.

This shambolic launch, from website falling over on day one, to ripped and shredded envelopes and cards falling on door mats to inability to activate online services and indeed declined payments, online or otherwise, surely will be used in future in university business case lectures as an example of "how not to launch a credit card"

Barclays' reputation must have taken a knock as a result. I'm tempted to complain as a shareholder since the share price has fallen significantly over the last 4 weeks although I suspect that is more likely to be as a result of the dreadful events in Ukraine.

TheFlyingCyclist

Another problem…. I can’t pay off the card balance. BPE93 error. In addition to it not working with Apple Pay. Grr…