High-flying barrister, 41, and his family are removed from BA flight at Heathrow
Mar 2, 2022, 2:38 pm
#407
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I was under the impression the whole fiasco was precisely because he had indeed bought the nanny a ticket in business class as well but she had then been involuntarily downgraded to economy because of an oversold flight? I can’t keep track of the story anymore!
Mar 2, 2022, 2:59 pm
#409
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The spark that started the incident was the nanny being downgraded to economy due to an oversold flight.
Mar 2, 2022, 3:19 pm
#410
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Ah okay. That sheds a different light on things then but it’s still no excuse for very poor behaviour. The thread is too long to keep up with all the details.
Mar 2, 2022, 3:59 pm
#412
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The material crux of this matter is that the Nanny was downgraded and BA refused to allow her to sit on the middle CE seat between 2 children who also had CE tickets.
A couple of days later, when it suited BA, they forcibly put paying CE customers 3+3 in the same cabin and so far at least have refused any recompense or even a gesture.
The reason the QC was rightly offloaded was because he was an arrogant idiot and blew his top at the apparent stupidity of the situation, and disempowerment of the crew.
There are only wrongs to this story and that’s why the discussions still continue.
A couple of days later, when it suited BA, they forcibly put paying CE customers 3+3 in the same cabin and so far at least have refused any recompense or even a gesture.
The reason the QC was rightly offloaded was because he was an arrogant idiot and blew his top at the apparent stupidity of the situation, and disempowerment of the crew.
There are only wrongs to this story and that’s why the discussions still continue.
Mar 2, 2022, 4:05 pm
#413
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The material crux of this matter is that the Nanny was downgraded and BA refused to allow her to sit on the middle CE seat between 2 children who also had CE tickets.
A couple of days later, when it suited BA, they forcibly put paying CE customers 3+3 in the same cabin and so far at least have refused any recompense or even a gesture.
The reason the QC was rightly offloaded was because he was an arrogant idiot and blew his top at the apparent stupidity of the situation, and disempowerment of the crew.
There are only wrongs to this story and that’s why the discussions still continue.
A couple of days later, when it suited BA, they forcibly put paying CE customers 3+3 in the same cabin and so far at least have refused any recompense or even a gesture.
The reason the QC was rightly offloaded was because he was an arrogant idiot and blew his top at the apparent stupidity of the situation, and disempowerment of the crew.
There are only wrongs to this story and that’s why the discussions still continue.
So in my view not the same as deciding to operate the cabin 3+3 in CE
we did all this to death
It really does not matter the operational decisions that BA chose to make on this day or different days
In my opinion the downgrade is not the crux of the matter
In my opinion the crux of the matter is the passengers actions were so extreme it led the pilot to return to stand and have the police escort said passenger off the plane.
Other people may well have a different opinion
Last edited by scottishpoet; Mar 2, 2022 at 4:25 pm
Mar 2, 2022, 4:09 pm
#414
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Mar 2, 2022, 4:55 pm
#415
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As recently proven, BA has been very happy to operate the whole of Club Europe cabin to full 3+3 which in turn means they can also accommodate lap infants (if you have travelled with a lap infant, I did both in ET and CW), you can often see consecutive rows of lap infants , which never made me suspect that some rows cannot accomodare this, so let’s not make it an issue, because it was not.
to me a very important point is that BA has caused and may have made the matter worst by poor handling the complaint. The fact the the barrister may have had few extra drinks and thus reacted in a poor way is secondary to BA have caused and handled the complaint poorly.
to me a very important point is that BA has caused and may have made the matter worst by poor handling the complaint. The fact the the barrister may have had few extra drinks and thus reacted in a poor way is secondary to BA have caused and handled the complaint poorly.
Mar 2, 2022, 11:40 pm
#417
Join Date: May 2014
Posts: 7,237
Besides, I really find it hard - knowing the little I know about how the logic for upgrades (and downgrades, methinks) works in Altea - to believe that if the nanny was in the same booking as the barrister she'd be downgraded.
Last edited by 13901; Mar 2, 2022 at 11:56 pm
Mar 3, 2022, 12:59 am
#418
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I'm not too sure. I heard from former colleagues inside the company - who have access to DCS, and before the flight was archived - that the nanny was indeed booked in economy. I don't think we've had proof of either case.
Besides, I really find it hard - knowing the little I know about how the logic for upgrades (and downgrades, methinks) works in Altea - to believe that if the nanny was in the same booking as the barrister she'd be downgraded.
Besides, I really find it hard - knowing the little I know about how the logic for upgrades (and downgrades, methinks) works in Altea - to believe that if the nanny was in the same booking as the barrister she'd be downgraded.
Mar 3, 2022, 1:19 am
#419
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I'd be interested to know what GDPR rule has been breached here - I don't believe that the nanny has been personally identified, have they?
I also don't know (and would be pleased to be enlightened) if the class of travel booked for a particular customer is the kind of data that's subject to GDPR? I guess that maybe even the fact that a customer has booked a ticket is subject to GDPR - maybe it is?
Clearly, paper boarding passes (and stadium tickets etc.) do contain personally identifiable information - and, I guess, paper manifests, and the iPad if it's possible for a customer to read it.
I also don't know (and would be pleased to be enlightened) if the class of travel booked for a particular customer is the kind of data that's subject to GDPR? I guess that maybe even the fact that a customer has booked a ticket is subject to GDPR - maybe it is?
Clearly, paper boarding passes (and stadium tickets etc.) do contain personally identifiable information - and, I guess, paper manifests, and the iPad if it's possible for a customer to read it.
Mar 3, 2022, 1:34 am
#420
Join Date: Jul 2009
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I wouldn't put myself out in this case (well, unless there was adequate recompense).