Originally Posted by Tobias-UK

No, they should pay the statutory amount in GBP in accordance with UK law, and that law is the UK version of EC261:

Originally Posted by corporate-wage-slave

BA has to maintain two systems here, whiich is a bit awkward.

Originally Posted by sayling

Very much varied - some advise a week or two, some have heard nothing for many months

Originally Posted by wmaciej

In their defence, BA claim that the evening flight on 20 February that was delayed overnight in an outstation, is not eligible for compensation claiming extraordinary circumstances (weather and ATC delays). Where can I find historical arrival records for LHR, as I'm smelling some bs here?

Originally Posted by corporate-wage-slave

It depends on the details, but usually it's best to ask here or elsewhere in the forum within 48 hours of the original flight so we can extract the dispatch information. After that it vanishes and we can't retrieve it. Sometimes there will be a thread or post on the specific details to a flight if there is a bad delay. Some weather sites keep historical recards. There is also
London Heathrow & Gatwick Airports
which takes a bit of flddling around to use / understand.

Originally Posted by wmaciej

Thanks c-w-s. Looks like I've missed the boat for February. I recall seeing data points for 20 Feb here, but searching for specific messages will be a handful 🙈 I'll do my best

Originally Posted by mikeyfly

My super excited friends flight to JNB last night pre safari (BA55) was nearly four hours late and then arrived about 3.5 hours late. They've missed a separate onward flight, but that's irrelevant to this...Am I right in thinking that they may be eligible for 300EUR ?

** to add - it was aborted just before take off due to issue with nose wheel. EF shows - DELAY ZO

Originally Posted by ISTFlyer

Their separate onward connection would not change anything I'm afraid.
They have arrived at their final destination within 4 hours of original arrival time ( over 3500km ), thus no compensation is due.

Originally Posted by Supersax

We had a few days in Nice at the end of March which were affected by BA's latest IT problems. Our return flight arrived late at night at Heathrow which meant that we had to book an overnight hotel as there were no trains back home (we live in the East Midlands). When we arrived at Heathrow a BA staff member told us that BA would not be booking hotels for anyone, nor would they me arranging onward transportation, but that we should book our own hotel-up to the value of £200- and then reclaim it. So this we did.

BA have agreed the statutory claim under EU261 (the flight landed 4 hours late) but have refused to refund the cost of the hotel, stating that because they were incurred after the flight had landed, they were 'outside our contractual agreement' , despite the fact that we booked it on the advice of their staff member, and were left with no alternative.

I asked them to reconsider, but they've re-iterated their stance, adding 'You arrived in London at a reasonable hour, therefore your remaining expenses are not to be reimbursed' (we landed at 21:30 instead of the scheduled 17:30, however the baggage wasn't delivered until 23:15-not what I'd call a 'reasonable hour').

Is it worth pursuing the claim to arbitration? Or am I on to a loser here? Does an airline's duty of care end once they've delivered you to your destination, even if it leaves you having to pay for an extra night's accommodation?

Any advice would be appreciated.

Fwiw -the booking was with BA Holidays, not BA

Originally Posted by mikeyfly

I had quickly skimmed the first few posts - and thought this was relevant :

Originally Posted by Supersax

BA have now responded further, stating that although they do not consider that they are liable for post-arrival expenses, they are willing to pay the hotel and rail expenses that I've requested, as an e-voucher. Now, it's quite unlikely that BA will go under, so there's next to no risk from that point of view, but is there any other reason not to accept the e-voucher? How long do e-vouchers last?

Originally Posted by corporate-wage-slave

That's correct, it's the reduced rate that applies for delays on longer flights, over 3 hours but under 4 hours. This seems a relatively straightforward claim.