Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Apr 18, 2022, 3:08 pm
#931
Join Date: Aug 2015
Location: England
Programs: BAEC Gold, UA Mileage Plus, Hotels.com Gold, Marriott Bonvoy Platinum, Pizza Express Gold
Posts: 603
Is anyone able to find more details on what happened with my flight please? It was due to leave last night, the outbound from LHR (BA818) didn't arrive until 21.26 in CPH, by which time we had already been notified of an overnight delay.
The pilot today said "Can't get clear details from BA" and "Main issue was resourcing Heathrow T5", but I've already had an email apologising for the weather related disruption.
Thanks
The pilot today said "Can't get clear details from BA" and "Main issue was resourcing Heathrow T5", but I've already had an email apologising for the weather related disruption.
Thanks
Apr 18, 2022, 4:51 pm
#932
Join Date: Nov 2021
Programs: Flying Blue Platinum, BA Silver
Posts: 37
Hi,
Had the following itinerary (booked via BA holidays in J)
Thursday BA48 19:15-12:30+1 SEA-LHR
Friday BA432 14:30-16:50 LHR-AMS
Friday 03:51 USA west coast time I got an email that the leg LHR-AMS got cancelled (13 days before scheduled SEA departure)
BA now put me on the BA444 19:35-21:55 LHR-AMS flight, so will be arriving 5hours later then scheduled.
Earlier BA440 doesn’t have 2J availability.
question: what can I expect from BA regarding compensation?
In my opinion the notice is within the 14 days time window, but not sure if BA will try to wiggle themselves out of this.
Tried to get rebooked on the direct DL flight SEA-AMS but agent said after consultation that she wasn’t allowed to do this.
Had the following itinerary (booked via BA holidays in J)
Thursday BA48 19:15-12:30+1 SEA-LHR
Friday BA432 14:30-16:50 LHR-AMS
Friday 03:51 USA west coast time I got an email that the leg LHR-AMS got cancelled (13 days before scheduled SEA departure)
BA now put me on the BA444 19:35-21:55 LHR-AMS flight, so will be arriving 5hours later then scheduled.
Earlier BA440 doesn’t have 2J availability.
question: what can I expect from BA regarding compensation?
In my opinion the notice is within the 14 days time window, but not sure if BA will try to wiggle themselves out of this.
Tried to get rebooked on the direct DL flight SEA-AMS but agent said after consultation that she wasn’t allowed to do this.
Apr 19, 2022, 1:02 am
#933
Join Date: Sep 2004
Location: GLA
Programs: Chevalier de la Gallentrie - Knight of the Platinum Hair Brush, BA Gold, Hilton Gold
Posts: 1,389
How long for expenses to be refunded / damaged baggage to be replaced?
I thought this might be the logical place to post, given it relates (sort of) to compensation - admins feel free to relocate.
Two separate questions. First - typically, how long has it been taking recently for BA to refund expenses incurred due to overnight stay (delayed connection meaning missed original flight and placed on one the following day). All basic and resasonable costs (hotel room - agreed with BAH duty manager at the time); uber too and from hotel; breakfast.
Second - my bag made it back to me a day late and with the wheel (and corner it was attached to) ripped from the suitcase, so I've submitted a claim relating to that. Again, any idea on timescale for this to be resolved?
Two separate questions. First - typically, how long has it been taking recently for BA to refund expenses incurred due to overnight stay (delayed connection meaning missed original flight and placed on one the following day). All basic and resasonable costs (hotel room - agreed with BAH duty manager at the time); uber too and from hotel; breakfast.
Second - my bag made it back to me a day late and with the wheel (and corner it was attached to) ripped from the suitcase, so I've submitted a claim relating to that. Again, any idea on timescale for this to be resolved?
Apr 19, 2022, 1:10 am
#934
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Baggage is a separate issues to EC261 but it is the same department that processes them. Pre pandemic BA used to be pretty quick in this area, under a week, two weeks maximum, but I suspect they have a backlog and until quite recently the backlog is growing. There are some reports in this thread - such as in the post two places before your post - where the Right to Care aspect was agreed in about 6 weeks.
Apr 19, 2022, 1:36 am
#935
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,534
Apr 19, 2022, 1:49 am
#936
Join Date: Dec 2019
Programs: BA Silver
Posts: 572
I have faith that BA will eventually refund me for my Holiday, UK261 and resultant expenses from the late February IT meltdown.
Am I deluded ?
Am I deluded ?
Apr 19, 2022, 2:43 am
#937
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
Hello all, I wonder if you can advise. I keep getting this back from BA and I don't understand:
Is someone able to check what the reason for the 6+ hours delay was for this flight: BA801 on 8 March 2022? It came into Warsaw the night before and then was meant to fly in the morning but remained at Warsaw all day until a replacement crew was flown in from London. Any advice welcome.
"We're sorry it was necessary to delay your flight from Warsaw on 08 March. Your claim's been refused because BA0801 on 08 March was delayed due to operational reasons.
I can assure you that your feedback has made a difference and that we’re using your comments to help us focus on how to improve our service.
I’ve had another look at your claim for compensation and I’ve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasn’t changed and the response you’ve received about the eligibility of your EU compensation claim are correct.
Article 5.3 of the EU Regulation 261/2004 states a carrier is not obliged to pay compensation if it can prove the delay is caused by extraordinary circumstances, that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your delayed flight."
I can assure you that your feedback has made a difference and that we’re using your comments to help us focus on how to improve our service.
I’ve had another look at your claim for compensation and I’ve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasn’t changed and the response you’ve received about the eligibility of your EU compensation claim are correct.
Article 5.3 of the EU Regulation 261/2004 states a carrier is not obliged to pay compensation if it can prove the delay is caused by extraordinary circumstances, that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your delayed flight."
Apr 19, 2022, 5:46 am
#938
Join Date: Oct 2016
Posts: 21
Hi All,
To update regarding our delay back from MLE on the 20th February, after a strongly worded letter sent by RMSD to the BA HQ detailing how bad weather does not selectively chose to only affect the BA operation and how other airlines were able to operate on schedule on these days and that if they didn't agree, I would take matters further, they have decided that compensation is in fact due.
Thanks to all on this thread for your help, especially c-w-s.
To update regarding our delay back from MLE on the 20th February, after a strongly worded letter sent by RMSD to the BA HQ detailing how bad weather does not selectively chose to only affect the BA operation and how other airlines were able to operate on schedule on these days and that if they didn't agree, I would take matters further, they have decided that compensation is in fact due.
Thanks to all on this thread for your help, especially c-w-s.
Apr 19, 2022, 6:05 am
#939
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Is someone able to check what the reason for the 6+ hours delay was for this flight: BA801 on 8 March 2022? It came into Warsaw the night before and then was meant to fly in the morning but remained at Warsaw all day until a replacement crew was flown in from London. Any advice welcome.
Apr 19, 2022, 6:46 am
#940
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
That's a question you would need to ask within a day or two of the flight But I would wager it said OPER (operational) so triggering the response that you have had. In the absence of more details, that would normally trigger EC261. So the usual thing really - email back and ask for confirmation that their answer will not change and take it to CEDR.
Apr 19, 2022, 7:46 am
#941
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
I would recommend you instead do as I suggested. A quick read of the recent posts in this thread would suggest you would be best off not entering into a dialogue on this.
Apr 19, 2022, 8:35 am
#942
Join Date: Apr 2022
Posts: 4
Hello all, I wonder if you can advise. I keep getting this back from BA and I don't understand:
Is someone able to check what the reason for the 6+ hours delay was for this flight: BA801 on 8 March 2022? It came into Warsaw the night before and then was meant to fly in the morning but remained at Warsaw all day until a replacement crew was flown in from London. Any advice welcome.
Is someone able to check what the reason for the 6+ hours delay was for this flight: BA801 on 8 March 2022? It came into Warsaw the night before and then was meant to fly in the morning but remained at Warsaw all day until a replacement crew was flown in from London. Any advice welcome.
Owing to the excellent advice here we went straight to CEDR at this point and waiting for them to accept our case.
Apr 20, 2022, 2:32 am
#943
Join Date: May 2018
Programs: BA Executive Blue
Posts: 140
I've started my own thread about a flight cancellation with just under two weeks to go (this). Would it be best to wait until I've returned to London to apply for compensation? Somehow, I can see more things going wrong.
Apr 20, 2022, 4:25 am
#944
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
Yes, wait until you get back - no reason to use time on this during traveling.
Please don't open more than one thread or posts about the same issue.
Please don't open more than one thread or posts about the same issue.
Apr 20, 2022, 6:26 am
#945
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
I've started my own thread about a flight cancellation with just under two weeks to go (this). Would it be best to wait until I've returned to London to apply for compensation? Somehow, I can see more things going wrong.