Lloyds Upgrade Vouchers Extension Confirmed
Oct 30, 2021, 6:59 pm
#76
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
Third time lucky
Such a waste just using it for a single LHR-DUB flight ... i'm effectively using it (plus 8 quid) for a lounge visit !
Oct 30, 2021, 7:10 pm
#77
Join Date: Sep 2013
Location: London
Programs: BA Gold, IHG Platinum, Hilton Gold, Marriott Platinum. Aspiring flyer with both feet on the ground.
Posts: 318
I was off to a bad start despite calling at 9 on the dot, as when my call was answered, the agent couldn't hear me and hung up, meaning that I had to start again. After two cut-offs during the next couple of hours, the call was answered by a very helpful agent (Nisha) who took my details and *called back* when the call dropped on the hour mark. So if you're almost at cut-off point and you get through, give the agent your phonenumber so they can call back.
(or call via Skype/VOIP...)
(or call via Skype/VOIP...)
Oct 31, 2021, 4:46 am
#79
Join Date: Jan 2017
Location: London
Programs: BAEC Gold
Posts: 215
Same - sounds like they are trying to open but struggling with IT...
Phoned around 9:50 and straight to the "we are closed" message. Then from 10:10ish it changed to the welcome to Avios and hold for a Lloyds booking message, but then transfers to the "we are closed" message.
Edit - now fixed and get another lot of hold music...
Phoned around 9:50 and straight to the "we are closed" message. Then from 10:10ish it changed to the welcome to Avios and hold for a Lloyds booking message, but then transfers to the "we are closed" message.
Edit - now fixed and get another lot of hold music...
Oct 31, 2021, 6:21 am
#82
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
I've been on hold 25 mins so far right now...
Edit: got through to an agent at about 56 minutes, cut off at 59min 30s just as I was getting through security. Back to the queue...
Anyone remember the good old days when you could use these things online on the Avios website? That was the dream...
Edit: got through to an agent at about 56 minutes, cut off at 59min 30s just as I was getting through security. Back to the queue...
Anyone remember the good old days when you could use these things online on the Avios website? That was the dream...
Last edited by Deltus; Oct 31, 2021 at 7:01 am
Oct 31, 2021, 11:01 am
#86
Join Date: Jun 2014
Location: Heathrow
Posts: 218
Good luck to everyone trying to use a voucher still. Used mine on Thursday - got straight through no issues.
On a separate but slightly related note - not sure if this question is best here or in the rebooking thread - I had another set of flights booked with vouchers retimed last week. Since the event I was travelling to had been moved by a week I used the opportunity to rebook for the new dates. No Avios availability so they rebooked me using commercial space. The booking now shows as earning Avios and tier points - any guesses as to wether these are likely to arrive or not? Absolute bargain if so...
On a separate but slightly related note - not sure if this question is best here or in the rebooking thread - I had another set of flights booked with vouchers retimed last week. Since the event I was travelling to had been moved by a week I used the opportunity to rebook for the new dates. No Avios availability so they rebooked me using commercial space. The booking now shows as earning Avios and tier points - any guesses as to wether these are likely to arrive or not? Absolute bargain if so...
Nov 1, 2021, 7:23 am
#87
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
Avios.com account closed erroneously
When I used my Lloyds voucher on Saturday, the agent suggested moving my remaining Avios over to BA, but I explained that I have an Aer Lingus ff account, so my Avios.com account needs to stay open.
The flight was ticketed on Saturday afternoon
When I went to login to Avios.com today it wouldn't let me. I gave them a call, and the agent confirmed that it has been suspended, but he was able to unsuspend it immediately. And I was able to login again a couple of minutes later.
You may want to check your Avios.com account - so that it's ready when you need it in a hurry!
The flight was ticketed on Saturday afternoon
When I went to login to Avios.com today it wouldn't let me. I gave them a call, and the agent confirmed that it has been suspended, but he was able to unsuspend it immediately. And I was able to login again a couple of minutes later.
You may want to check your Avios.com account - so that it's ready when you need it in a hurry!
Nov 11, 2021, 4:22 am
#88
Join Date: Jan 2010
Location: UK
Programs: BAEC Silver
Posts: 756
Not directly related to Lloyds upgrade voucher extension, but relevant to any outstanding bookings with Avios team.
I called yesterday to make a change to an existing booking that I’d used the Lloyds voucher for. I got through to a very friendly and helpful agent in less than a minute. She processed my change and I expected to have to pay theŁ35 change fee, so when she never mentioned it asked and was told that it is currently suspended. So basically free changes subject to reward availability.👍
She went in to say Tharp the avios team are now down to just 6 people!
I called yesterday to make a change to an existing booking that I’d used the Lloyds voucher for. I got through to a very friendly and helpful agent in less than a minute. She processed my change and I expected to have to pay theŁ35 change fee, so when she never mentioned it asked and was told that it is currently suspended. So basically free changes subject to reward availability.👍
She went in to say Tharp the avios team are now down to just 6 people!
Nov 30, 2021, 7:31 pm
#90
Join Date: Jan 2010
Location: UK
Programs: BAEC Silver
Posts: 756
Yes. I changed date and destination with change fee waived a couple of weeks ago. I think the change of destination needs to be in same band though.