Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
Jun 16, 2020, 2:23 pm
#407
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Have a look upthread and the wiki of the main rebooking thread. The wiki gives you the Qantas method to see if the FTV is set up, but in a sense it doesn't matter much, all you need is the ticket number beginning 125 of the original booking and the agent can then apply it to your new booking or Holiday. It won't show up in MMB and it can't be deployed online (yet), you need to call to use it.
Jun 16, 2020, 2:32 pm
#408
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Have a look upthread and the wiki of the main rebooking thread. The wiki gives you the Qantas method to see if the FTV is set up, but in a sense it doesn't matter much, all you need is the ticket number beginning 125 of the original booking and the agent can then apply it to your new booking or Holiday. It won't show up in MMB and it can't be deployed online (yet), you need to call to use it.
Jun 16, 2020, 2:39 pm
#409
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
It may show under the old PNR? I would normally expect a new PNR, which if it wasn't visible in Qantas then you'll have to call up (the agent can search for you via your new flight date, flight number and surname) and find out the new PNR that way. Once you have that new PNR, you may need to add it manually to your account via the link at the top of BA.com
Jun 16, 2020, 2:44 pm
#410
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
It may show under the old PNR? I would normally expect a new PNR, which if it wasn't visible in Qantas then you'll have to call up (the agent can search for you via your new flight date, flight number and surname) and find out the new PNR that way. Once you have that new PNR, you may need to add it manually to your account via the link at the top of BA.com
Jun 16, 2020, 2:50 pm
#411
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Yes, I don’t think a new PNR is issued. You should keep the existing one.
Once booked the booking needs to be re-ticketed tho so for now it will look a bit messy until that happens. May take a day or so for that to be done.
Once booked the booking needs to be re-ticketed tho so for now it will look a bit messy until that happens. May take a day or so for that to be done.
Jun 16, 2020, 5:51 pm
#412
Join Date: Aug 2014
Posts: 2,660
You would only be rebooked under a new pnr if the original is no longer live or if you are using multiple vouchers.
Jun 17, 2020, 9:36 am
#414
Join Date: May 2015
Programs: BA Gold
Posts: 281
Mine took over a week to be ticketed and I was asked to ring in twice regarding payment. Each time I rang the cost was different and only when I objected was the Ł35 per person booking fee withdrawn.
Jun 18, 2020, 12:42 pm
#415
Join Date: Dec 2007
Location: Westchester Co, NY or Rio Grande Valley, TX or ???
Programs: BAEC G, WN A-, Hyatt G, HH G, MAR T, Hz PC, was [UA2P, FL A+Elite, BD G]
Posts: 2,271
Just got off the phone today with the Gold line to cancel upcoming flights in August; I was told that my soon-to-be-created e-voucher from this cancellation would include the (expired in 2019) GUF I used as part of that reservation! (In the words of the agent, the GUF "would be attached to the e-voucher".)
Details: this booking was originally made in Sept 2019 for March of 2020 (using cash + a GUF voucher with an extended expiry date of October 2019); when my March cruise was cancelled three days before the flight I called BA and chose at that time to book a new set of flights for this August (at that time BA would only allow those funds to be used within one year of the original booking date, so for my ticket until Sept 2020); the agent at that time was able to apply my (long-expired) GUF to this new booking. Today, under the new rules allowing cancellations of flights prior to 31 August in exchange for a voucher good for travel through 30 April 2022 I called to inquire about the GUF included in my August reservation and was told that my GUF would be preserved, so I went ahead and cancelled this reservation. I'm hoping to use this for flights in the last half of 2021...
Details: this booking was originally made in Sept 2019 for March of 2020 (using cash + a GUF voucher with an extended expiry date of October 2019); when my March cruise was cancelled three days before the flight I called BA and chose at that time to book a new set of flights for this August (at that time BA would only allow those funds to be used within one year of the original booking date, so for my ticket until Sept 2020); the agent at that time was able to apply my (long-expired) GUF to this new booking. Today, under the new rules allowing cancellations of flights prior to 31 August in exchange for a voucher good for travel through 30 April 2022 I called to inquire about the GUF included in my August reservation and was told that my GUF would be preserved, so I went ahead and cancelled this reservation. I'm hoping to use this for flights in the last half of 2021...
Jun 18, 2020, 4:20 pm
#416
Join Date: Jan 2016
Location: South East England
Programs: Status with BA Exec Club; KrisFlyer; Hilton Honors; IHG One; Marriott Bonvoy
Posts: 543
A minor datapoint for you all:
called you yesterday to use a FTV which was original a return for ONE on a longish European route. Wanted to book a short hop for TWO, one way, instead. No dice. Have to book a one-way for one, wait for the ‘change’ voucher to be issued, and use that for booking number two. Which means we’ll be on two PNRs
called you yesterday to use a FTV which was original a return for ONE on a longish European route. Wanted to book a short hop for TWO, one way, instead. No dice. Have to book a one-way for one, wait for the ‘change’ voucher to be issued, and use that for booking number two. Which means we’ll be on two PNRs
Jun 21, 2020, 7:59 am
#417
Join Date: Jun 2015
Posts: 39
Just wanted to post with a positive experience. I applied for a voucher in March and was never able to get a confirmation email despite multiple emails. I rebooked our April 2021 international flights from phx to dbv with an overnight stopover in London last week using the vouchers. I have no status with ba. Got through immediately to the India call center, the rep was very helpful and even helped me check flight costs on each leg to see about moving from premium economy to business. Long story short we are now flying business on all flights for only 400 more per person. The flights were ticketed within the hour and the exact estimated $$ Billed to my card. The long haul segments are on American and showing on their site, seats booked through them. The flights are also changeable, if things are not settled in April. Hopefully all will be well then. I anticipate these flights will change and maybe the lgw leg will move airports, but that is okay as we got a great price and great service. So wanted to just post this good experience.
Jun 21, 2020, 3:50 pm
#418
Join Date: Aug 2014
Posts: 2,660
A minor datapoint for you all:
called you yesterday to use a FTV which was original a return for ONE on a longish European route. Wanted to book a short hop for TWO, one way, instead. No dice. Have to book a one-way for one, wait for the ‘change’ voucher to be issued, and use that for booking number two. Which means we’ll be on two PNRs
called you yesterday to use a FTV which was original a return for ONE on a longish European route. Wanted to book a short hop for TWO, one way, instead. No dice. Have to book a one-way for one, wait for the ‘change’ voucher to be issued, and use that for booking number two. Which means we’ll be on two PNRs
Jun 21, 2020, 5:12 pm
#419
Join Date: Nov 2017
Posts: 3,061
The current same-passenger limitation is because the booking is contained within the original PNR, and therefore subject to IATA rules on name changes.
Jun 22, 2020, 1:49 am
#420
Join Date: Aug 2014
Posts: 2,660
Residual value issued on an EMD can be used on any online booking for any passenger, similar to a ‘normal’ CR e-voucher. When the conversion to ‘proper’ vouchers happens this will also become possible by default, unless (and remember, this is BA we’re talking about) they somehow build the IT to change the standard in the background.
The current same-passenger limitation is because the booking is contained within the original PNR, and therefore subject to IATA rules on name changes.
The current same-passenger limitation is because the booking is contained within the original PNR, and therefore subject to IATA rules on name changes.