Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]
Mar 14, 20, 5:09 am - Wikipost
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Mar 6, 20, 12:53 pm
#166
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 947
I suspect as the situation gets more complex and the call volumes ramp up it makes sense for an airline to do this and allow us all to sort our bookings online without the complexity.
KLM may have just figured this will cost them less them a bucket load of overtime for call centre staff.
KLM may have just figured this will cost them less them a bucket load of overtime for call centre staff.
Mar 6, 20, 1:44 pm
#167
Join Date: Nov 2017
Posts: 1,972
Originally Posted by BAeuro
I wonder will BA follow suit?
I would expect BA to follow with the date extension though - 16 March looks stingy compared with the end of the month from AFKL.
Mar 6, 20, 1:46 pm
#168
Join Date: Nov 2017
Posts: 1,972
Originally Posted by sometalkofme
Traveling back to BOS from BLR in 5 days. Both flights look pretty empty. At what point should I start thinking about having a backup itinerary in mind, were BA to cancel any (especially the BLR-LHR leg) of the flights due to load factors?
Mar 6, 20, 1:47 pm
#169
Join Date: Nov 2017
Posts: 1,972
Originally Posted by Shirocat
They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
Mar 6, 20, 2:21 pm
#170
Suspended
Join Date: Dec 2019
Posts: 629
Originally Posted by Shirocat
Thanks for info.Hopefully they will do sth until 20 th march. For my flight on 10th I doubt so...
However from 9th March Japan doesnt let people coming from Korea come and they need to be quarantited. I have flight to Korea, and return flight from Japan (same ticket). I wonder what now will BA do about my flight. They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
However from 9th March Japan doesnt let people coming from Korea come and they need to be quarantited. I have flight to Korea, and return flight from Japan (same ticket). I wonder what now will BA do about my flight. They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
Mar 6, 20, 3:03 pm
#171
Join Date: Feb 2018
Posts: 205
Originally Posted by Hawk777
this is a situation for travel insurance claim you can't there is no UK.government advice not to travel so ba will stick to the current policy unless that situation changed if it does
If FCO updates their travel advice to Japan mentioning the quarantine for people travelling from CN/KR then they would cover.
Mar 6, 20, 3:48 pm
#172
Join Date: Jul 2012
Location: Boston, MA
Programs: BAEC Gold
Posts: 198
Originally Posted by Confus
Well given BLR has been one of the beneficiaries of the rerouting of flights that previously went to China, I’d say it’s unlikely. Remember too why BA added these extra flights, it’s partly to get some revenue back, but it’s also because they need to keep slots active. In that context, seat factor could be 10% and they’d still run.
Mar 6, 20, 5:08 pm
#173
Join Date: Jul 2013
Programs: AA MM, AA EXP; OW Emerald, EK silver
Posts: 753
Since the corona virus anyone experienced any flexibility in standing by for a flight on an earlier day when the ticket is a non refundable ticket (A). Due to fly LHR - JFK on March 17 but with what's going on would be happier getting home sooner. Happy to stand by for the 15th or 16th if BA is being more flexible with 'non changeable' tickets. Don't think my status as emerald will help but if anyone has any recent experience in changing a 'fixed' reservation would be interested to know.
Mar 6, 20, 5:14 pm
#174
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 17,954
Originally Posted by Shirocat
Thanks for info.Hopefully they will do sth until 20 th march. For my flight on 10th I doubt so...
However from 9th March Japan doesnt let people coming from Korea come and they need to be quarantited. I have flight to Korea, and return flight from Japan (same ticket). I wonder what now will BA do about my flight. They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
However from 9th March Japan doesnt let people coming from Korea come and they need to be quarantited. I have flight to Korea, and return flight from Japan (same ticket). I wonder what now will BA do about my flight. They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
Originally Posted by Hawk777
this is a situation for travel insurance claim you can't there is no UK.government advice not to travel so ba will stick to the current policy unless that situation changed if it does
Originally Posted by Confus
Then speak to your travel insurers. BA follows the advice of the FCO (and equivalent downroute), not every single nuance of nationality and government.
Mar 6, 20, 5:38 pm
#175
Suspended
Join Date: Dec 2019
Posts: 629
Originally Posted by percysmith
Isn't this a case of force majeure, and you can ask your credit card company to chargeback BA for full refund?
The main requirement for getting your money back through chargeback is evidence that there's been a breach of contract. There is a time limit onchargeback claims - typically 120 days from the transaction processing date, or from when you expected to receive the goods/service if it's being delivered.
Don't see it as breach of contract apart from of the traveller as the company is still providing the service purchased
Mar 6, 20, 6:18 pm
#176
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 17,954
Originally Posted by Hawk777
Don't see it as breach of contract apart from of the traveller as the company is still providing the service purchased
https://en.wikipedia.org/wiki/Coronation_cases and https://en.wikipedia.org/wiki/Force_majeure#Common_law - while airline usually avoid any purpose of contract like the plague, even the most basic air ticket cannot disclaim an implied purpose that the passenger, a national of Japan, will be able to fly from Korea to destination. Once quarantine is imposed, that's frustration.
Mar 7, 20, 2:39 am
#177
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 9,823
Originally Posted by Temps
I've just had a text telling me that BA762 LHR-OSL on the 20th March has been cancelled.
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Mar 7, 20, 2:54 am
#178
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
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Posts: 55,205
Originally Posted by dwugson
Since the corona virus anyone experienced any flexibility in standing by for a flight on an earlier day when the ticket is a non refundable ticket (A). Due to fly LHR - JFK on March 17 but with what's going on would be happier getting home sooner. Happy to stand by for the 15th or 16th if BA is being more flexible with 'non changeable' tickets. Don't think my status as emerald will help but if anyone has any recent experience in changing a 'fixed' reservation would be interested to know.
Some A tickets are changeable for a modest fee, however.
Last edited by corporate-wage-slave; Mar 7, 20 at 5:50 am
Mar 7, 20, 3:58 am
#179
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 947
Originally Posted by BA6501
Quite a few reductions on MAD, mainly by IB (including some flights remaining, but renumbered, for whatever reason), but also some BA flights - most frequently the recently added 466/467 rotation.
Has anyone had any experience of knock on effect of bookings on separate PNRs yet?
Mar 7, 20, 4:23 am
#180
Join Date: Sep 2013
Location: A hop, skip and jump away from MAN.
Programs: BAEC Gold, ex-VS Gold, ex-UA Gold, Premier Inn Platinum-Iridium
Posts: 1,013
Originally Posted by tuonopepper
I'm booked on MAD in mid April, 777 service. Minor complication is that's an LHR/MAD return which links into a MAN/LHR return I already had booked. So if my MAD get cancelled I'm goi g to have to beg BA to also change the MAN/LHR trip to suit as they are 2 separate bookings given the MAN/LHR was already booked.
Has anyone had any experience of knock on effect of bookings on separate PNRs yet?
Has anyone had any experience of knock on effect of bookings on separate PNRs yet?
If your MAD-LHR is cancelled, then obviously that ticket becomes changeable and you could go on an earlier ex-MAD flight which will make your LHR-MAN sector.
If it's your LHR-MAD sector that is cancelled, then again, you could move that to a later flight which the MAN-LHR flight can still make.
However, there's likely to be less flexibility offered in changing the flights in LHR-MAN trip as they aren't technically affected by cancellations in the MAD sector. Depending on who you speak to, you might get some leniency shown. Otherwise, it could be a case of depending on SDC to change those sectors on the day, and dealing with the fallout if you can't.
Of course, the 777 is possibly one of the least likely to go because of the cargo capacity it provides on the route.
