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Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]

Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]

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Old Mar 14, 20, 5:09 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: LTN Phobia
Wiki Link
WikiPost currently includes info on China inc Hong Kong, Singapore and Italy. As and when new/updated information becomes available, we would welcome your input in updating it.
Information resources (e.g. links of entry restrictions/quarantine requirements) are provided at the bottom of Wiki.


29 Feb 2020: List of routes with cancellations from 13 March to 28 March: PKX, PVG, HKG, SIN, LIN, ICN, VRN, BGY, BLQ, TRN, VCE.
(
In the case of PKX and PVG there are no services, for the other locations it's up to 50% of services.)

BA Book with Confidence Policy
BA have instigated a policy of bookings made on or after 3 March 2020 with zero change fees. Initially this policy will expire end of 31 16 March 2020. Details can be found in this thread: https://www.flyertalk.com/forum/brit...ce-policy.html
Note.. despite the official start date of 3 March for this policy, at least one FT-er has advised that a booking on 2 March also attracted zero change fees.
BA has now expanded the book with confidence policy to expire 31 March 2020. Starting date of 3 March 2020 is unchanged.
China inc HKG
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".

BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.

If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.

More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china

For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao

Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm


.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).

LHR-HKG

From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).

Exceptions:-
  • Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
  • Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
  • Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
  • Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
  • Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
  • Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
  • Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
  • Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
In addition, on Mon 08.06.2020: BA31 cancelled. BA27 operates (777).

HKG-LHR

From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).

Exceptions:-
  • Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
  • Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
  • Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
  • Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
  • Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
  • Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
  • Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
  • Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
In addition, on Tue 09.06.2020: BA32 cancelled. BA28 operates (777).

Note: Schedule changes take effect on Sun 29.03.2020 in both directions.

Italy
BA has issued a Customer Guideline Update 1 for travel to the north of Italy, defined as:
LIN/MXP Milan
TRN Turin
BLQ Bologna
VCE Venice
BGY Bergamo
VRN - Verona

Tickets issued by 24 February can be changed. If they are dated for original travel on 25 February 02 March 2020, they can now be moved to 25 February 31 March 2020. Alternatively changed to ZRH or GVA (note some of these services will be running very full at this time of the year). Refunds not allowed, redemptions are in scope for change.
Update: Travelling 29 Feb to 15 March can now change date of travel and postpone to up to the 3 Apr or change airport to Geneva or Zurich. Rredemptions included but refunds still not included

Further details:
Key Message
The following guidelines have been published to assist any customer who may wish to change their travel date for Northern Italy.
Advice for British Airways-125 ticketed customers whose BA, IB, AY or AA flight is still OPERATING

Rebook onto: British Airways or AJB

Airports affected - To/From
LIN/MXP Milan
TRN Turin
BLQ Bologna
VCE Venice
BGY Bergamo
VRN - Verona

Tickets issued by: 24 February 2020
Ticket travel dates: 25 February 02 March 2020
New travel dates: 25 February 31 March 2020

Rebooking Allowance: Rebook into the same class as the original flight or lowest available in the same cabin

Change of gateway: Rebook onto a British Airways operated service to/from ZRH (Zurich) or GVA (Geneva) and London (any airport) into the same class as the original flight or lowest available in the same cabin. Must advise the customer that any consequential cost to travel between the original and the new Swiss gateway, e.g. surface transport, hotels, etc. are at their expense. Add a remark into the booking stating that you have advised this. Visas may also need to be checked to travel into Switzerland.

Origin/Destination/Stopover changes: Yes as above
Refunds Allowed: No
Redemptions included: Yes
Available for Trade: Yes

Important Information
One involuntary ticket change allowed from the above options
Includes any connecting BA/Joint Business services on the same ticket
For customers on cancelled flights, please follow the standard customer guidelines >
Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
Singapore
BA11 has been cancelled on March 15, 17, 19, 21, 23 and 25, and corresponding returns on BA12 (the next day) have been cancelled.

Information Resources
Travel restrictions by country
IATA's central list of restrictions relating to Covid-19 is here:
https://www.iatatravelcentre.com/int...1580226297.htm

Australian government site for visit/transit restrictions for various countries after visiting certain countries (not just for Australians, as it lists countries visited/transited etc.). It includes information that is missing from IATA list too.
https://www.smartraveller.gov.au/

11 March 2020:
For people who are based in the US, the US CDC travel warning for Schengen zone has been updated to Level 3 "Avoid nonessential travel".
https://wwwnc.cdc.gov/travel/notices...navirus-europe

In addition, US Department of State have updated the global travel advisory to Level 3 "Reconsider Travel.
https://travel.state.gov/content/tra...ory-issue.html

This may affect your travel insurance cover (or enable you to claim back the cost of cancellation).






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Old Mar 6, 20, 12:53 pm
  #166  
 
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I suspect as the situation gets more complex and the call volumes ramp up it makes sense for an airline to do this and allow us all to sort our bookings online without the complexity.

KLM may have just figured this will cost them less them a bucket load of overtime for call centre staff.
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Old Mar 6, 20, 1:44 pm
  #167  
 
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Originally Posted by BAeuro View Post
I wonder will BA follow suit?
Youre assuming that BAs IT is sufficient to allow all this to be handled online. Its better than it was, but not that good. If they had any sense theyd create a webform to enter ticket numbers and have a backend team cancel and refund manually, still cheaper than a call centre.

I would expect BA to follow with the date extension though - 16 March looks stingy compared with the end of the month from AFKL.
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Old Mar 6, 20, 1:46 pm
  #168  
 
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Originally Posted by sometalkofme View Post
Traveling back to BOS from BLR in 5 days. Both flights look pretty empty. At what point should I start thinking about having a backup itinerary in mind, were BA to cancel any (especially the BLR-LHR leg) of the flights due to load factors?
Well given BLR has been one of the beneficiaries of the rerouting of flights that previously went to China, Id say its unlikely. Remember too why BA added these extra flights, its partly to get some revenue back, but its also because they need to keep slots active. In that context, seat factor could be 10% and theyd still run.
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Old Mar 6, 20, 1:47 pm
  #169  
 
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Originally Posted by Shirocat View Post
They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
Then speak to your travel insurers. BA follows the advice of the FCO (and equivalent downroute), not every single nuance of nationality and government.
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Old Mar 6, 20, 2:21 pm
  #170  
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Originally Posted by Shirocat View Post
Thanks for info.Hopefully they will do sth until 20 th march. For my flight on 10th I doubt so...
However from 9th March Japan doesnt let people coming from Korea come and they need to be quarantited. I have flight to Korea, and return flight from Japan (same ticket). I wonder what now will BA do about my flight. They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
this is a situation for travel insurance claim you can't there is no UK.government advice not to travel so ba will stick to the current policy unless that situation changed if it does
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Old Mar 6, 20, 3:03 pm
  #171  
 
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Originally Posted by Hawk777 View Post
this is a situation for travel insurance claim you can't there is no UK.government advice not to travel so ba will stick to the current policy unless that situation changed if it does
As one data point, I have a similar situation (UK-Korea/Japan-UK) and my travel insurance (which is supposed to be one of the better ones) would only cover any costs based on advice from the FCO. Ridiculous as it is, they said they would cover quarantine costs in Japan if I undertook my itinerary rather than covering costs to reroute me UK-Japan so I avoid Seoul. Bonkers.
If FCO updates their travel advice to Japan mentioning the quarantine for people travelling from CN/KR then they would cover.
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Old Mar 6, 20, 3:48 pm
  #172  
 
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Originally Posted by Confus View Post
Well given BLR has been one of the beneficiaries of the rerouting of flights that previously went to China, Id say its unlikely. Remember too why BA added these extra flights, its partly to get some revenue back, but its also because they need to keep slots active. In that context, seat factor could be 10% and theyd still run.
thanks. that makes sense. will be in this holding pattern till we depart.
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Old Mar 6, 20, 5:08 pm
  #173  
 
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Since the corona virus anyone experienced any flexibility in standing by for a flight on an earlier day when the ticket is a non refundable ticket (A). Due to fly LHR - JFK on March 17 but with what's going on would be happier getting home sooner. Happy to stand by for the 15th or 16th if BA is being more flexible with 'non changeable' tickets. Don't think my status as emerald will help but if anyone has any recent experience in changing a 'fixed' reservation would be interested to know.
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Old Mar 6, 20, 5:14 pm
  #174  
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Originally Posted by Shirocat View Post
Thanks for info.Hopefully they will do sth until 20 th march. For my flight on 10th I doubt so...
However from 9th March Japan doesnt let people coming from Korea come and they need to be quarantited. I have flight to Korea, and return flight from Japan (same ticket). I wonder what now will BA do about my flight. They probably dont care and I will have to pay for rebook anyway, which doesnt make sense since I LITERALLY cant board bc of govenment policies.
Originally Posted by Hawk777 View Post
this is a situation for travel insurance claim you can't there is no UK.government advice not to travel so ba will stick to the current policy unless that situation changed if it does
Originally Posted by Confus View Post
Then speak to your travel insurers. BA follows the advice of the FCO (and equivalent downroute), not every single nuance of nationality and government.
Isn't this a case of force majeure, and you can ask your credit card company to chargeback BA for full refund?
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Old Mar 6, 20, 5:38 pm
  #175  
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Originally Posted by percysmith View Post
Isn't this a case of force majeure, and you can ask your credit card company to chargeback BA for full refund?
wouldn't have thought that would be applicable.

The main requirement for getting your money back through chargeback is evidence that there's been a breach of contract. There is a time limit onchargeback claims - typically 120 days from the transaction processing date, or from when you expected to receive the goods/service if it's being delivered.

Don't see it as breach of contract apart from of the traveller as the company is still providing the service purchased
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Old Mar 6, 20, 6:18 pm
  #176  
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Originally Posted by Hawk777 View Post
Don't see it as breach of contract apart from of the traveller as the company is still providing the service purchased
IANAL but isn't the contract void on this specific passenger because of contract frustration?

https://en.wikipedia.org/wiki/Coronation_cases and https://en.wikipedia.org/wiki/Force_majeure#Common_law - while airline usually avoid any purpose of contract like the plague, even the most basic air ticket cannot disclaim an implied purpose that the passenger, a national of Japan, will be able to fly from Korea to destination. Once quarantine is imposed, that's frustration.
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Old Mar 7, 20, 2:39 am
  #177  
 
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Originally Posted by Temps View Post
I've just had a text telling me that BA762 LHR-OSL on the 20th March has been cancelled.

Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.

Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!

Looks like they are starting to reduce capacity on different routes.

Thanks
Quite a few reductions on MAD, mainly by IB (including some flights remaining, but renumbered, for whatever reason), but also some BA flights - most frequently the recently added 466/467 rotation.
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Old Mar 7, 20, 2:54 am
  #178  
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Originally Posted by dwugson View Post
Since the corona virus anyone experienced any flexibility in standing by for a flight on an earlier day when the ticket is a non refundable ticket (A). Due to fly LHR - JFK on March 17 but with what's going on would be happier getting home sooner. Happy to stand by for the 15th or 16th if BA is being more flexible with 'non changeable' tickets. Don't think my status as emerald will help but if anyone has any recent experience in changing a 'fixed' reservation would be interested to know.
I can't see any scope for that, not least that whilst there are more cases in the USA than the UK, I can't see the FCO advising against travel to the USA (which would then lead to an Advisory which ironically would help you). Note that the USA has tested just 2 thousand people so far, the UK has tested 25 thousand cases. So I can't see any scope via the Contact Centre to help, unless you bought your ticket recently under the Buy With Confidence policy OR unless BA cancels your service due to low demand. If the latter happens then you can travel up to 3 days earlier within policy. You could try turning up on 15 or 16 March at T5 and see if an agent is willing to help but the grounds for doing this aren't strong, to my mind, and the agent needs a good argument just in case the change is audited.

Some A tickets are changeable for a modest fee, however.

Last edited by corporate-wage-slave; Mar 7, 20 at 5:50 am
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Old Mar 7, 20, 3:58 am
  #179  
 
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Originally Posted by BA6501 View Post
Quite a few reductions on MAD, mainly by IB (including some flights remaining, but renumbered, for whatever reason), but also some BA flights - most frequently the recently added 466/467 rotation.
I'm booked on MAD in mid April, 777 service. Minor complication is that's an LHR/MAD return which links into a MAN/LHR return I already had booked. So if my MAD get cancelled I'm goi g to have to beg BA to also change the MAN/LHR trip to suit as they are 2 separate bookings given the MAN/LHR was already booked.

Has anyone had any experience of knock on effect of bookings on separate PNRs yet?
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Old Mar 7, 20, 4:23 am
  #180  
 
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Originally Posted by tuonopepper View Post
I'm booked on MAD in mid April, 777 service. Minor complication is that's an LHR/MAD return which links into a MAN/LHR return I already had booked. So if my MAD get cancelled I'm goi g to have to beg BA to also change the MAN/LHR trip to suit as they are 2 separate bookings given the MAN/LHR was already booked.

Has anyone had any experience of knock on effect of bookings on separate PNRs yet?
If the cancellations are on the MAD sector, then obviously the flights in that PNR become open for change.

If your MAD-LHR is cancelled, then obviously that ticket becomes changeable and you could go on an earlier ex-MAD flight which will make your LHR-MAN sector.

If it's your LHR-MAD sector that is cancelled, then again, you could move that to a later flight which the MAN-LHR flight can still make.

However, there's likely to be less flexibility offered in changing the flights in LHR-MAN trip as they aren't technically affected by cancellations in the MAD sector. Depending on who you speak to, you might get some leniency shown. Otherwise, it could be a case of depending on SDC to change those sectors on the day, and dealing with the fallout if you can't.

Of course, the 777 is possibly one of the least likely to go because of the cargo capacity it provides on the route.
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