Feb 28, 2020, 9:30 am
Last edit by: LTN Phobia
WikiPost currently includes info on China inc Hong Kong, Singapore and Italy. As and when new/updated information becomes available, we would welcome your input in updating it.
Information resources (e.g. links of entry restrictions/quarantine requirements) are provided at the bottom of Wiki.
29 Feb 2020: List of routes with cancellations from 13 March to 28 March: PKX, PVG, HKG, SIN, LIN, ICN, VRN, BGY, BLQ, TRN, VCE.
(In the case of PKX and PVG there are no services, for the other locations it's up to 50% of services.)
BA Book with Confidence Policy
BA have instigated a policy of bookings made on or after 3 March 2020 with zero change fees. Initially this policy will expire end of 3116 March 2020. Details can be found in this thread: https://www.flyertalk.com/forum/brit...ce-policy.html
Note.. despite the official start date of 3 March for this policy, at least one FT-er has advised that a booking on 2 March also attracted zero change fees.
BA has now expanded the book with confidence policy to expire 31 March 2020. Starting date of 3 March 2020 is unchanged. China inc HKG
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
Italy
BA has issued a Customer Guideline Update 1 for travel to the north of Italy, defined as:
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by 24 February can be changed. If they are dated for original travel on 25 February – 02 March 2020, they can now be moved to 25 February – 31 March 2020. Alternatively changed to ZRH or GVA (note some of these services will be running very full at this time of the year). Refunds not allowed, redemptions are in scope for change.
Update: Travelling 29 Feb to 15 March can now change date of travel and postpone to up to the 3 Apr or change airport to Geneva or Zurich. Rredemptions included but refunds still not included
Further details:
Singapore
BA11 has been cancelled on March 15, 17, 19, 21, 23 and 25, and corresponding returns on BA12 (the next day) have been cancelled.
Information Resources
Travel restrictions by country
IATA's central list of restrictions relating to Covid-19 is here:
https://www.iatatravelcentre.com/int...1580226297.htm
Australian government site for visit/transit restrictions for various countries after visiting certain countries (not just for Australians, as it lists countries visited/transited etc.). It includes information that is missing from IATA list too.
https://www.smartraveller.gov.au/
11 March 2020:
For people who are based in the US, the US CDC travel warning for Schengen zone has been updated to Level 3 "Avoid nonessential travel".
https://wwwnc.cdc.gov/travel/notices...navirus-europe
In addition, US Department of State have updated the global travel advisory to Level 3 "Reconsider Travel.
https://travel.state.gov/content/tra...ory-issue.html
This may affect your travel insurance cover (or enable you to claim back the cost of cancellation).
Information resources (e.g. links of entry restrictions/quarantine requirements) are provided at the bottom of Wiki.
29 Feb 2020: List of routes with cancellations from 13 March to 28 March: PKX, PVG, HKG, SIN, LIN, ICN, VRN, BGY, BLQ, TRN, VCE.
(In the case of PKX and PVG there are no services, for the other locations it's up to 50% of services.)
BA Book with Confidence Policy
BA have instigated a policy of bookings made on or after 3 March 2020 with zero change fees. Initially this policy will expire end of 31
Note.. despite the official start date of 3 March for this policy, at least one FT-er has advised that a booking on 2 March also attracted zero change fees.
BA has now expanded the book with confidence policy to expire 31 March 2020. Starting date of 3 March 2020 is unchanged.
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
- Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
- Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
- Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
- Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
- Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
- Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
- Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
- Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
- Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
- Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
- Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
- Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
- Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
- Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
- Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
- Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
Italy
BA has issued a Customer Guideline Update 1 for travel to the north of Italy, defined as:
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by 24 February can be changed. If they are dated for original travel on 25 February – 02 March 2020, they can now be moved to 25 February – 31 March 2020. Alternatively changed to ZRH or GVA (note some of these services will be running very full at this time of the year). Refunds not allowed, redemptions are in scope for change.
Update: Travelling 29 Feb to 15 March can now change date of travel and postpone to up to the 3 Apr or change airport to Geneva or Zurich. Rredemptions included but refunds still not included
Further details:
Key Message
The following guidelines have been published to assist any customer who may wish to change their travel date for Northern Italy.
Advice for British Airways-125 ticketed customers whose BA, IB, AY or AA flight is still OPERATING
Rebook onto: British Airways or AJB
Airports affected - To/From
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by: 24 February 2020
Ticket travel dates: 25 February – 02 March 2020
New travel dates: 25 February – 31 March 2020
Rebooking Allowance: Rebook into the same class as the original flight or lowest available in the same cabin
Change of gateway: Rebook onto a British Airways operated service to/from ZRH (Zurich) or GVA (Geneva) and London (any airport) into the same class as the original flight or lowest available in the same cabin. Must advise the customer that any consequential cost to travel between the original and the new Swiss gateway, e.g. surface transport, hotels, etc. are at their expense. Add a remark into the booking stating that you have advised this. Visas may also need to be checked to travel into Switzerland.
Origin/Destination/Stopover changes: Yes – as above
Refunds Allowed: No
Redemptions included: Yes
Available for Trade: Yes
Important Information
One involuntary ticket change allowed from the above options
Includes any connecting BA/Joint Business services on the same ticket
For customers on cancelled flights, please follow the standard customer guidelines >
· Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
The following guidelines have been published to assist any customer who may wish to change their travel date for Northern Italy.
Advice for British Airways-125 ticketed customers whose BA, IB, AY or AA flight is still OPERATING
Rebook onto: British Airways or AJB
Airports affected - To/From
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by: 24 February 2020
Ticket travel dates: 25 February – 02 March 2020
New travel dates: 25 February – 31 March 2020
Rebooking Allowance: Rebook into the same class as the original flight or lowest available in the same cabin
Change of gateway: Rebook onto a British Airways operated service to/from ZRH (Zurich) or GVA (Geneva) and London (any airport) into the same class as the original flight or lowest available in the same cabin. Must advise the customer that any consequential cost to travel between the original and the new Swiss gateway, e.g. surface transport, hotels, etc. are at their expense. Add a remark into the booking stating that you have advised this. Visas may also need to be checked to travel into Switzerland.
Origin/Destination/Stopover changes: Yes – as above
Refunds Allowed: No
Redemptions included: Yes
Available for Trade: Yes
Important Information
One involuntary ticket change allowed from the above options
Includes any connecting BA/Joint Business services on the same ticket
For customers on cancelled flights, please follow the standard customer guidelines >
· Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
BA11 has been cancelled on March 15, 17, 19, 21, 23 and 25, and corresponding returns on BA12 (the next day) have been cancelled.
Information Resources
Travel restrictions by country
IATA's central list of restrictions relating to Covid-19 is here:
https://www.iatatravelcentre.com/int...1580226297.htm
Australian government site for visit/transit restrictions for various countries after visiting certain countries (not just for Australians, as it lists countries visited/transited etc.). It includes information that is missing from IATA list too.
https://www.smartraveller.gov.au/
11 March 2020:
For people who are based in the US, the US CDC travel warning for Schengen zone has been updated to Level 3 "Avoid nonessential travel".
https://wwwnc.cdc.gov/travel/notices...navirus-europe
In addition, US Department of State have updated the global travel advisory to Level 3 "Reconsider Travel.
https://travel.state.gov/content/tra...ory-issue.html
This may affect your travel insurance cover (or enable you to claim back the cost of cancellation).
Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]
Mar 4, 2020, 11:34 am
#121
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,888
correct me if I’m wrong but once you are booked in a cabin reward or otherwise if the change is initiated by BA due to a flight cancellation or time adjustment they can and should rebook you in ANY available seat in that cabin and it doesn’t need to be a reward available seat ! We have had this many times with flight changes and we were booked in CW on reward tickets and we could pick the new flight. And as long as it had space. Revenue included we got it
Mar 4, 2020, 11:34 am
#122
Suspended
Join Date: Dec 2019
Posts: 629
correct me if I’m wrong but once you are booked in a cabin reward or otherwise if the change is initiated by BA due to a flight cancellation or time adjustment they can and should rebook you in ANY available seat in that cabin and it doesn’t need to be a reward available seat ! We have had this many times with flight changes and we were booked in CW on reward tickets and we could pick the new flight. And as long as it had space. Revenue included we got it
Mar 4, 2020, 12:03 pm
#123
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,736
what will like be the options if a country ie Canada or USA issue a travel advisory to not travel to the UK unless absolutely necessary (in which case leisure travel would be affected) and individual medical travel insurance but not cancellation insurance would be affected and essentially non existant. wouid BA allow a change for a future date ??
The NHS is treating overseas visitors with covid-19 free of charge, and there is no realistic way of doing it differently.
Mar 4, 2020, 5:24 pm
#124
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,439
Does anyone know if/when BA will adjustment their schedule beyond 28th March. I know they’re probably in a tougher situation as this will be the start of the summer season but I have a flight on the 30th March so would like to know.
Mar 4, 2020, 6:24 pm
#125
Join Date: Sep 2014
Location: The Netherlands
Programs: BA, KLM, Alitalia
Posts: 99
KLM, Air France and Delta are offering free rebooking, free destination change or the option to cancel and receive a voucher for a later date, this for ANY flight booked before 31st of March and travel departing up to 31st of May.
Maybe something for BA to look into, it makes it all much easier for them and their customers.
Maybe something for BA to look into, it makes it all much easier for them and their customers.
Mar 4, 2020, 8:02 pm
#126
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Please note that Australia has barred entry by non-Australian citizens/permanent residents who have been in South Korea in the last 14 days. I wouldn't have thought there would be many BA passengers affected by this, but I thought I should mention it in case it affects someone's travel plans.
https://www.abc.net.au/news/2020-03-...-iran/12027348
https://www.abc.net.au/news/2020-03-...-iran/12027348
Mar 5, 2020, 7:42 am
#127
Join Date: Nov 2015
Location: Oxford
Programs: BA Silver, HH Silver, IHG Plat
Posts: 169
I've just had a text telling me that BA762 LHR-OSL on the 20th March has been cancelled.
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Mar 5, 2020, 7:56 am
#128
Join Date: Feb 2017
Location: Glasgow
Posts: 131
I've just had a text telling me that BA762 LHR-OSL on the 20th March has been cancelled.
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Mar 5, 2020, 7:57 am
#129
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,204
I've just had a text telling me that BA762 LHR-OSL on the 20th March has been cancelled.
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Strangely though, BA763 - the return flight is still available to book, this is for a back to back and onward to LAX.
Does the impressive knowledge on here think that the 763 will be cancelled and they're just working through it? I need to work out a plan B,C & D!
Looks like they are starting to reduce capacity on different routes.
Thanks
Mar 5, 2020, 8:02 am
#130
Join Date: Nov 2015
Location: Oxford
Programs: BA Silver, HH Silver, IHG Plat
Posts: 169
Mar 5, 2020, 8:08 am
#131
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,439
Any cancellations post 28th March?
Mar 5, 2020, 8:28 am
#132
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,906
I got a MRS-LHR leg canceled (and rebooked at a really inconvenient time). This is for travel to a conference that will probably not happen (the conference, that is), but no official decision has been taken yet. How long can I wait before making a decision of keeping/changing/canceling the rebooked flight?
Mar 5, 2020, 8:35 am
#133
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
Mar 5, 2020, 9:21 am
#134
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
BA799 HEL-LHR 1350 on March 24 was just cancelled. Only option was a flight on another day so cancelled and rebooked on Finnair with AA miles.
Mar 5, 2020, 9:23 am
#135
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,888