Jan 26, 2020, 5:00 am
Last edit by: Globaliser
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BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
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HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
- Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
- Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
- Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
- Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
- Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
- Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
- Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
- Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
- Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
- Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
- Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
- Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
- Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
- Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
- Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
- Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
*Coronavirus : BA Suspends all flts to mainland China* +discussion on long haul flts
Feb 25, 2020, 9:08 am
#811
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,854
This is a bit of a surprise.
Update 6 for Hong Kong
Update 18 for China
Both now state that refunds are no longer on offer for flights which are scheduled and for which the customer does not wish to travel. Alternative arrangements remain in place (rebooking on CZ etc). Critically, the rebook on to alternative value BA flights to other places is also available. This won't apply to the large number of customers who have had their flights cancelled, so long as they have not accepted the alternative booking. If you are in this position, my feeling is to get a refund and keep your options open.
Update 6 for Hong Kong
Update 18 for China
Both now state that refunds are no longer on offer for flights which are scheduled and for which the customer does not wish to travel. Alternative arrangements remain in place (rebooking on CZ etc). Critically, the rebook on to alternative value BA flights to other places is also available. This won't apply to the large number of customers who have had their flights cancelled, so long as they have not accepted the alternative booking. If you are in this position, my feeling is to get a refund and keep your options open.
Feb 25, 2020, 10:55 am
#812
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,117
My HKG flight were cancelled, with an automatically rebooking. I had no contact with BA in the meantime and I did not officially accept anything.
How much time does one have for requesting - and being granted - a refund after receiving the notification?
How much time does one have for requesting - and being granted - a refund after receiving the notification?
Feb 25, 2020, 11:52 am
#813
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,854
My reading of this is that you can get a refund until you do select an alternative, so as long as it takes. However at some point I guess it could be argued that you may be deemed to have accepted the rebooked service, and the longer you leave it, the stronger that argument would be. If this was booked directly with BA the contact centre will tell you immediately if you can have a refund, and payment could be fairly quick, under a week. If you have part travelled, or other sectors, or any other complication that requires a manual cancellation then it couid take 2 or 3 weeks.
Feb 25, 2020, 2:50 pm
#814
Join Date: Jan 2006
Location: Taunton, UK
Programs: BA Silver, Marriott Silver
Posts: 1,158
BA27 on Friday LHR-HKG (that I'm booked on) was swapped from A380 to 777 this afternoon.
Feb 25, 2020, 3:51 pm
#815
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Feb 26, 2020, 3:48 am
#816
Join Date: Jan 2006
Location: Taunton, UK
Programs: BA Silver, Marriott Silver
Posts: 1,158
This could just be because a 380 has been injured: BA11/BA12 LHR-SIN Cancellations 24/25 Feb 2020
Feb 26, 2020, 11:25 am
#817
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,440
I guess this is the time where BA gets to show its resilience. Walsh has said that BA is prepared for downturns like this and he has one chance to show that before he bows out of IAG.
I wonder how much they will be affected though, will travel fall significantly beyond China and Asia?
I wonder how much they will be affected though, will travel fall significantly beyond China and Asia?
Feb 27, 2020, 9:37 am
#818
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 510
BA canceled my flight on the 8th of July (BA160 evening flight) and rebooked me on the morning flight, which I don't want, they also left my LHR-BCN flight untouched so I can't possibly connect, I will wait for QR to resume flight to China and try to have them to rebook me on QR.
At the moment BA rebook only on CX, JL and CZ correct?
At the moment BA rebook only on CX, JL and CZ correct?
Feb 27, 2020, 9:50 am
#819
Join Date: Nov 2017
Programs: CX DM, BA Gold
Posts: 135
BA canceled my flight on the 8th of July (BA160 evening flight) and rebooked me on the morning flight, which I don't want, they also left my LHR-BCN flight untouched so I can't possibly connect, I will wait for QR to resume flight to China and try to have them to rebook me on QR.
At the moment BA rebook only on CX, JL and CZ correct?
At the moment BA rebook only on CX, JL and CZ correct?
Last edited by iansh; Feb 27, 2020 at 9:56 am
Feb 27, 2020, 1:29 pm
#820
Join Date: May 2006
Location: UK London / Salisbury
Programs: BA GGL, CCR, LTG
Posts: 543
I have an overnight trip to Milan on Monday. They have cancelled both outbound and return flights offering me rebooking options that don't work. Hence, I wish to cancel. Here's the thing. The outbound leg is the first leg of a return open jaw ticket coming back from Helsinki and I wish to keep the return leg. The return ticket is the same: first leg of a ticket where the retun is to Athens and I also wish to keep that leg. Both were cash bookings made in Club on BA.com. What are my likely options?
Feb 27, 2020, 1:40 pm
#821
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,854
This goes beyond what the Guidelines state, simply because of the complexity of the underlying travel arrangements. If I've understood correctly you just want the Italy sections removed, that should be possible, but it will require a discussion with the Contact Centre. Before doing so, just check whether a full refund + self rebooking of the wanted sectors would be the better approach.
Feb 28, 2020, 1:15 am
#822
Join Date: Mar 2017
Posts: 726
It was reported by Routesonline today that PVG will go down to seven flights a week from the current ten when service is resumed. They're increasing flights to BLR from seven to ten a week from April 23rd.
https://www.routesonline.com/news/38...te-april-2020/
https://www.routesonline.com/news/38...te-april-2020/
Feb 28, 2020, 9:59 am
#823
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I have closed this thread so that any factual updates can be kept together on a reference and advice thread:
Covid-19 and BA flight cancellations: information & advice thread [No "noise" please]
If you find the latest information related to BA cancellations and rebooking policies (e.g. date change allowed even when the flight is operating), please help us to help each other by making a post on the thread linked above, and updating the Wiki. You can also ask relevant questions and seek advice on the thread.
Please note that the above-linked thread is strictly for information and advice only. Please read the first post and abide by the rules of engagement of that thread.
(Further information and explanations are provided in the first post of the thread.)
Thank you for your cooperation.
LTN Phobia
Moderator: BA forum
Covid-19 and BA flight cancellations: information & advice thread [No "noise" please]
If you find the latest information related to BA cancellations and rebooking policies (e.g. date change allowed even when the flight is operating), please help us to help each other by making a post on the thread linked above, and updating the Wiki. You can also ask relevant questions and seek advice on the thread.
Please note that the above-linked thread is strictly for information and advice only. Please read the first post and abide by the rules of engagement of that thread.
(Further information and explanations are provided in the first post of the thread.)
Thank you for your cooperation.
LTN Phobia
Moderator: BA forum