Jan 26, 20, 6:00 am
Last edit by: Globaliser
.
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
- Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
- Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
- Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
- Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
- Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
- Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
- Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
- Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
- Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
- Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
- Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
- Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
- Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
- Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
- Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
- Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
*Coronavirus : BA Suspends all flts to mainland China* +discussion on long haul flts
Feb 22, 20, 4:50 am
#751
Join Date: Jul 2011
Location: London
Posts: 30
Hello
my flights in July has been cancelled to Beijing and moved to a different flight 20 mins later. It says if I am not happy I can get a refund. My booking was through a TA so would they be able to process this or do I need to contact BA?
thanks
my flights in July has been cancelled to Beijing and moved to a different flight 20 mins later. It says if I am not happy I can get a refund. My booking was through a TA so would they be able to process this or do I need to contact BA?
thanks
Feb 22, 20, 5:01 am
#753
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 62,163
Via the TA. Depending on the TA they may well be on top of this, or alternatively won't have a clue about it, and some shades of grey in between. Either way you need to enter into a discussion with the TA, not BA.
Feb 22, 20, 5:30 am
#755
Join Date: Jul 2011
Location: London
Posts: 30
Just called BA and the agent tells me no you cant get refund as its just a 20 min schedule change which is now 5 mins. But online portal says i can get a refund.
Did others manage to get a refund for their schedule changes?
Last edited by chrisnasah; Feb 22, 20 at 5:37 am
Feb 22, 20, 5:37 am
#756
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 41,785
the TA should refer to the guidelines that BA put on their travel trade site. You havent accepted the change and you are allowed to ask for a refund.
Feb 22, 20, 5:42 am
#757
Join Date: Jul 2011
Location: London
Posts: 30
Anyone from BA here can check what it says on the trade site for my booking as i don't trust the agent. Just wondering whether this would have been updated on the trade site as yet? Under my manage booking on BA site it give me options and one of them is getting a full refund.
Feb 22, 20, 5:45 am
#758
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 62,163
A cancelled flight always leads to the Standard Customer Guidelines, which in turn gives a refund option to the customer. This has been the case for the last 45 years to my certain knowledge.
Can you name the TA?
Can you name the TA?
Feb 22, 20, 5:46 am
#759
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 41,785
Anyone from BA here can check what it says on the trade site for my booking as i don't trust the agent. Just wondering whether this would have been updated on the trade site as yet? Under my manage booking on BA site it give me options and one of them is getting a full refund.
https://www.britishairways.com/en-gb...kba?faqid=5670
Feb 22, 20, 5:54 am
#761
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 281
So much fun with all of this haha...
1st. Scoot move my HK>Singapore flight to 19:15pm - I think "okay that's not bad, just a few extra hours in the airport..."
2nd. BA cancel my London>HK flight and bump me to the later one, meaning I can't really make the Scoot flight without a running hard...
3rd. I book the last Cathay flight at 20:00 so I can get to Singapore the same day...
4th. Cathay flight cancelled and moved to 4pm... so can't make it that, BA flight gets in too late... so cancel and revert to running through the airport for original Scoot flight
5th. Scoot now have cancelled my flight completely and moved it to the 2nd without telling me. The only way I've found out is trying to manage my booking.
Only option I have now is arrive at 16:55 on BA flight, spend the night at Novotel, and then try for the 9AM Cathay flight to Singapore... (if that doesn't get cancelled too...)
1st. Scoot move my HK>Singapore flight to 19:15pm - I think "okay that's not bad, just a few extra hours in the airport..."
2nd. BA cancel my London>HK flight and bump me to the later one, meaning I can't really make the Scoot flight without a running hard...
3rd. I book the last Cathay flight at 20:00 so I can get to Singapore the same day...
4th. Cathay flight cancelled and moved to 4pm... so can't make it that, BA flight gets in too late... so cancel and revert to running through the airport for original Scoot flight
5th. Scoot now have cancelled my flight completely and moved it to the 2nd without telling me. The only way I've found out is trying to manage my booking.
Only option I have now is arrive at 16:55 on BA flight, spend the night at Novotel, and then try for the 9AM Cathay flight to Singapore... (if that doesn't get cancelled too...)
Feb 22, 20, 5:55 am
#762
Join Date: Jul 2011
Location: London
Posts: 30
i am not sure what you mean? Its on the travel trade site now
https://www.britishairways.com/en-gb...kba?faqid=5670
https://www.britishairways.com/en-gb...kba?faqid=5670
Feb 22, 20, 6:01 am
#763
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 41,785
https://www.britishairways.com/en-gb...#cancellations
Feb 22, 20, 6:01 am
#764
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 62,163
Generally considered a good operator, at least compared to some TAs, but this is a good illustration why booking direct with BA can often be best. At this point you can insist on the refund (assuming you really do have a cancelled flight), or any refund they offer, and sue them (or work with your credit card issuer) for whatever they don't repay. EC261 eventually applies here, and the contracting party is BA rather than Carlton, so ultimately you are covered if there is a cancellation.
Feb 22, 20, 6:07 am
#765
Join Date: Jul 2011
Location: London
Posts: 30
Generally considered a good operator, at least compared to some TAs, but this is a good illustration why booking direct with BA can often be best. At this point you can insist on the refund (assuming you really do have a cancelled flight), or any refund they offer, and sue them (or work with your credit card issuer) for whatever they don't repay. EC261 eventually applies here, and the contracting party is BA rather than Carlton, so ultimately you are covered if there is a cancellation.
