Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

*Coronavirus : BA Suspends all flts to mainland China* +discussion on long haul flts

Old Jan 26, 2020, 6:00 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Globaliser
.
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".

BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.

If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.

More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china

For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao

Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm


.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).

LHR-HKG

From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).

Exceptions:-
  • Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
  • Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
  • Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
  • Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
  • Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
  • Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
  • Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
  • Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
In addition, on Mon 08.06.2020: BA31 cancelled. BA27 operates (777).

HKG-LHR

From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).

Exceptions:-
  • Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
  • Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
  • Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
  • Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
  • Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
  • Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
  • Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
  • Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
In addition, on Tue 09.06.2020: BA32 cancelled. BA28 operates (777).

Note: Schedule changes take effect on Sun 29.03.2020 in both directions.

Print Wikipost

*Coronavirus : BA Suspends all flts to mainland China* +discussion on long haul flts

Old Feb 22, 2020, 10:24 am
  #781  
FlyerTalk Evangelist
 
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,436
Originally Posted by corporate-wage-slave
I fully go along with those who think this is crazy, but there is a straightforward right to a refund if a flight is cancelled, that's in Articles 5 and Articles 8. There is no mention in EC261 of admin fees. The operating carrier is fundamentally responsible for the refund, though in practical terms it comes via its agents, in this case Carlton. So if you are 75 out of pocket I think you do have the ability to use EC261 - see the main thread in the Dashboard as to how to do this. Now BA are - as I suggested - unlikely to amused to get your claim, but the argument will be that BA can easily send an ADM to the agency - who presumably work under contract to BA - to recover their costs.

You may have a claim under other consumer protection laws (CRA, CCA) or basic contract arguments if you prefer to go via the agency direct.
I beg to differ regarding EC261.
The OP entered a private contract with the TA who is charging an administration fee for booking and for refund. On its side, BA is providing a full refund of the ticket cost as per EC261. The issue of the TA charging booking and refund administration fee is a totally different matter.

Whether the local jurisdiction provides some avenue to recover the TA administration fee is another issue that I am not familiar with.
brunos is offline  
Old Feb 22, 2020, 10:28 am
  #782  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,116
Originally Posted by brunos
I beg to differ regarding EC261.
The OP entered a private contract with the TA who is charging an administration fee for booking and for refund. On its side, BA is providing a full refund of the ticket cost as per EC261. The issue of the TA charging booking and refund administration fee is a totally different matter.

Whether the local jurisdiction provides some avenue to recover the TA administration fee is another issue that I am not familiar with.
The problem with the above is that the Regulation puts the entire onus on the operating carrier to fulfill EC261, not on its agents. The only place you can claim EC261 is from the operating carrier, here BA. BA is responsible to ensure the passenger gets their EC261 rights in full, there are no responsibilities on the agency at all.
jerry a. laska and Silver Fox like this.
corporate-wage-slave is offline  
Old Feb 22, 2020, 12:36 pm
  #783  
 
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 477
A quick follow up on an earlier post on cancelling some JAL HND-PEK redemption tickets. as the filler between a BA open jaw, in which the PKX-LHR BA39 was cancelled. The BA only flights, quickly refunded and the JAL ones also sorted by an extremely patient and apologetic agent - free of the 35 avios charge.

Obviously I'd much rather have done the trip but full marks to BA for making this as painless as it could have been.
SavvyTravel is online now  
Old Feb 22, 2020, 12:51 pm
  #784  
 
Join Date: Jun 2007
Programs: BA silver
Posts: 447
Originally Posted by SavvyTravel
A quick follow up on an earlier post on cancelling some JAL HND-PEK redemption tickets. as the filler between a BA open jaw, in which the PKX-LHR BA39 was cancelled. The BA only flights, quickly refunded and the JAL ones also sorted by an extremely patient and apologetic agent - free of the 35 avios charge.

Obviously I'd much rather have done the trip but full marks to BA for making this as painless as it could have been.
Im really pleased it has worked out. Thanks for advising on my open jaw question of cancellation. I was able to cancel on line - although it doesn't confirm at any stage during the cancellation that I will receive a refund for the LHR -Delhi flight.
SavvyTravel likes this.
sarahuk is offline  
Old Feb 22, 2020, 5:07 pm
  #785  
 
Join Date: Dec 2018
Programs: BA
Posts: 138
BA cancelled mainland China flights in late Jan when the cases were in the few thousand if I recall correctly. So maybe another week or so until ICN drops off? I don't think Japan is at that point yet.
LGWClosedAgain is offline  
Old Feb 22, 2020, 8:13 pm
  #786  
 
Join Date: Jul 2011
Location: JFK
Programs: BA Gold
Posts: 59
Does anyone have experience of how BA are treating GUF2 cancelled flights due to COVID-19? I have some upcoming JFK-LHR-HKG flights booked. The underlying GUF2 voucher was already near expiry (with 6 month extension) when I booked last year.
taylopet is offline  
Old Feb 23, 2020, 1:46 am
  #787  
 
Join Date: Nov 2017
Programs: CX DM, BA Gold
Posts: 135
Originally Posted by SavvyTravel
A quick follow up on an earlier post on cancelling some JAL HND-PEK redemption tickets. as the filler between a BA open jaw, in which the PKX-LHR BA39 was cancelled. The BA only flights, quickly refunded and the JAL ones also sorted by an extremely patient and apologetic agent - free of the 35 avios charge.

Obviously I'd much rather have done the trip but full marks to BA for making this as painless as it could have been.
Is your HND-PEK still operating? BA wont let me cancel my PVG -KIX redemption for free because JAL still operates the flight.
iansh is offline  
Old Feb 23, 2020, 2:23 am
  #788  
Moderator: British Airways Executive Club
 
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,122
I am now wondering when BA will cancel ICN (and/or FCO will raise its travel warning for Korea), as their domestic alert level has just been raised to Red.
LTN Phobia is offline  
Old Feb 23, 2020, 2:47 am
  #789  
 
Join Date: Apr 2018
Location: London, or thereabouts
Programs: Tesco Clubcard, Heathrow Rewards, M&S Sparks, Caff Nero, HSBC rewards... BAEC defector
Posts: 132
Originally Posted by taylopet
Does anyone have experience of how BA are treating GUF2 cancelled flights due to COVID-19? I have some upcoming JFK-LHR-HKG flights booked. The underlying GUF2 voucher was already near expiry (with 6 month extension) when I booked last year.
Did a change recently: completely hassle free other than hold times on the phone. Just call up the change number (0344 493 0787 --> option 1). They were able to re-book me onto another flight some other day really quickly. It had otherwise the same ticket conditions (I think the inbound had to be within 1 year of outbound or something).

I don't know what would happen if you requested a refund rather than re-booking. Another option they gave me was to put my return flight on hold, and re-confirm with them later.

Good luck.
07L 25R is offline  
Old Feb 23, 2020, 3:05 am
  #790  
 
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 477
Originally Posted by iansh
Is your HND-PEK still operating? BA wont let me cancel my PVG -KIX redemption for free because JAL still operates the flight.
yes it looks like it is - so I was prepared to hold on until T-25 if need be.
SavvyTravel is online now  
Old Feb 23, 2020, 3:28 am
  #791  
 
Join Date: Oct 2006
Location: Reading, England
Programs: BAEC Silver
Posts: 140
While everybody here is watching the situation in Asia (including myself as I'm due to travel to Japan at the end of April) things might be about to kick off in Europe with a fairly significant outbreak in northern Italy being reported by BBC News:

Coronavirus: Italy imposes strict lockdown in outbreak hotspots
Coronavirus: Inter Milan v Sampdoria among Serie A games postponed

Last edited by WoodleyBeacon; Feb 23, 2020 at 3:32 am Reason: Second news link added
WoodleyBeacon is offline  
Old Feb 23, 2020, 4:10 am
  #792  
Moderator: British Airways Executive Club
 
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,122
Originally Posted by WoodleyBeacon
While everybody here is watching the situation in Asia (including myself as I'm due to travel to Japan at the end of April) things might be about to kick off in Europe with a fairly significant outbreak in northern Italy being reported by BBC News:

Coronavirus: Italy imposes strict lockdown in outbreak hotspots
Coronavirus: Inter Milan v Sampdoria among Serie A games postponed
I'd say it's already kicked off with 113 cases confirmed so far.
I wonder if there will be any changes to schedule to Italy, even if it's just for commercial reasons.
LTN Phobia is offline  
Old Feb 23, 2020, 5:11 am
  #793  
 
Join Date: Nov 2017
Programs: CX DM, BA Gold
Posts: 135
Originally Posted by SavvyTravel
yes it looks like it is - so I was prepared to hold on until T-25 if need be.
Wondering how to nudge them and get the avios redeposit fee waived.
iansh is offline  
Old Feb 23, 2020, 5:36 am
  #794  
 
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 477
Originally Posted by iansh
Wondering how to nudge them and get the avios redeposit fee waived.
i dont know if the flight being currently suspended may have had an influence? Otherwise Id advocate patience, I think.
SavvyTravel is online now  
Old Feb 23, 2020, 1:35 pm
  #795  
 
Join Date: Mar 2006
Location: PEK
Programs: BAEC, AA Exec Plat
Posts: 234
Question re changing a HKG Avios flight from off peak to peak.

Trying to change an Avios ticket for a HKG-LHR flight, this is for March and has been cancelled, so it is covered by both the HKG policy and policy for cancelled tickets. It is booked for an off-peak date and I need to change it to peak date. First agent I spoke to said it could be any date up to 1st August (and could book Avios or revenue availability), but when I called back to book I was told it has to be an off-peak date, or it would need to be re-priced for extra Avios. Seems strange to me - if it was re-date of a cancelled revenue ticket, it would just be re-booked with no extra charge.
Does anyone know if this is right? Is this specified in the re-boking policy?
justin1123 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.