Last edit by: Globaliser
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BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
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HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
- Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
- Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
- Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
- Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
- Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
- Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
- Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
- Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
- Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
- Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
- Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
- Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
- Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
- Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
- Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
- Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
*Coronavirus : BA Suspends all flts to mainland China* +discussion on long haul flts
#766
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 65,616
A cancelled flight is cancelled, there isn't room for ambiguity on that point. It is or it isn't. If you are put on an alternative flight, the first flight still remains cancelled. If the TA said they wanted to call BA, then that's exactly what I would expect them to say unless there were an outfit like Amex or CWT, who would have been given advance notice. If it's a IT or consolidation ticket then they wouldn't be told very much since BA wouldn't be controlling the inventory at the point of sale.
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#767
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 284
I've just decided to cancel all my flights through Hong Kong and go direct with Qantas to Singapore. I was going to cancel my Avios booking online, but because I've flown the outbound, the only option I get is to "request a refund" which is a bit odd as usually it's instant. Does anyone have any experience with this? Should I just wait for the twitter team to get back to me to avoid the cancellation fee?
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#768
Join Date: Jul 2011
Location: London
Posts: 32
Hello,
So my TA are saying BA have agreed for cancellation but my TA will charge me £75 admin fee.
As this is issue with BA cancelling shouldn't they claim it from BA? or do i have to pay for it?
So my TA are saying BA have agreed for cancellation but my TA will charge me £75 admin fee.
As this is issue with BA cancelling shouldn't they claim it from BA? or do i have to pay for it?
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#769
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,616
Carlton have in their Ts & Cs a clause which says they do charge £75 for administering refunds regardless. In theory you could try to recover this from BA as per EC261 but I'm sure they would be unamused at the prospect. That's how TAs work, I'm afraid to say.
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#771
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,616
I've just decided to cancel all my flights through Hong Kong and go direct with Qantas to Singapore. I was going to cancel my Avios booking online, but because I've flown the outbound, the only option I get is to "request a refund" which is a bit odd as usually it's instant. Does anyone have any experience with this? Should I just wait for the twitter team to get back to me to avoid the cancellation fee?
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#772
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 284
If you have part flown a trip it will need the back office to calculate the amount due to you. The Avios is fairly clear cut but exchange rates on taxes, fees and surcharges will have moved. You will get an instant refund in straightforward cases, but if you have flown sectors then it gets complicated.
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#773
Join Date: Jul 2011
Location: London
Posts: 32
Carlton have in their Ts & Cs a clause which says they do charge £75 for administering refunds regardless. In theory you could try to recover this from BA as per EC261 but I'm sure they would be unamused at the prospect. That's how TAs work, I'm afraid to say.
I guess insurance should also cover it?
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#774
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 43,246
Carlton have in their Ts & Cs a clause which says they do charge £75 for administering refunds regardless. In theory you could try to recover this from BA as per EC261 but I'm sure they would be unamused at the prospect. That's how TAs work, I'm afraid to say.
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#775
Join Date: Jul 2011
Location: London
Posts: 32
I will have to chase this with BA as i cant go with insurance due to the excess they charge which would be pointless.
Does anyone know how i go about raising this with BA? I guess i will have to wait for my refund to be issued first less £75 admin fee. The amount is small but not as small when you consider 6 tickets.
Thanks
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#776
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,175
So i have already gone ahead with the cancellation. As TA terms do say they charge £75 admin fee regardless of the issue.
I will have to chase this with BA as i cant go with insurance due to the excess they charge which would be pointless.
Does anyone know how i go about raising this with BA? I guess i will have to wait for my refund to be issued first less £75 admin fee. The amount is small but not as small when you consider 6 tickets.
Thanks
I will have to chase this with BA as i cant go with insurance due to the excess they charge which would be pointless.
Does anyone know how i go about raising this with BA? I guess i will have to wait for my refund to be issued first less £75 admin fee. The amount is small but not as small when you consider 6 tickets.
Thanks
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#778
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,794
Frankly, I do not see why you would go after BA for a fee that the TA is charging as per their own T&Cs.
Whatever the reason, you decided to go through a TA rather than book directly with BA. BA is in no way responsible for the fees that the TA charge.
Whatever the reason, you decided to go through a TA rather than book directly with BA. BA is in no way responsible for the fees that the TA charge.
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#779
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,794
For example, I cancelled a CX CDG-HKG last wek. AFter detailed research, BAEC advised me that they have no instructions from CX on HKG-Europe and therefore cannot waive the refund fee. No big deal
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#780
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,616
You may have a claim under other consumer protection laws (CRA, CCA) or basic contract arguments if you prefer to go via the agency direct.
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