TravelUp
Mar 28, 2020, 2:44 pm
#46
Join Date: Sep 2012
Posts: 2,575
Just so you know, SQ are keeping all the tickets open automatically, so you can leave it until flights are running again. Personally I think May 1 is ambitious based on the current situation here and in the UK / US particularly, although it is the date Emirates are currently targeting for example. But anyones guess at this point!
Apr 1, 2020, 4:26 am
#47
Join Date: Aug 2018
Posts: 95
A quick update to hopefully (fingers crossed, touch-wood, rabbit foot in hand etc etc!!!!) give TravelUp customers here some confidence.
My son and I were due to fly BA LGW-DOH-HAN today (for the F1 race this weekend ;( ) and we were contacted by TravelUp by email ~36 hours before our flight. They offered a cash refund (less some fee's which amount to ~£70/ticket) and saying that if I accepted this, a refund would be made in 6-8 weeks.
I accepted their offer to cancel and refund, the flights have disappeared from 'My Flight Bookings' shortly afterwards - a good sign I think?!
I spoke to BA on the gold line number (I was caught unawares....absolutely no wait!) and they confirmed our bookings had been cancelled but could see little further information at this stage.
So, it's now sit tight and hope time!
My son and I were due to fly BA LGW-DOH-HAN today (for the F1 race this weekend ;( ) and we were contacted by TravelUp by email ~36 hours before our flight. They offered a cash refund (less some fee's which amount to ~£70/ticket) and saying that if I accepted this, a refund would be made in 6-8 weeks.
I accepted their offer to cancel and refund, the flights have disappeared from 'My Flight Bookings' shortly afterwards - a good sign I think?!
I spoke to BA on the gold line number (I was caught unawares....absolutely no wait!) and they confirmed our bookings had been cancelled but could see little further information at this stage.
So, it's now sit tight and hope time!
Apr 1, 2020, 6:31 am
#48
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 663
Also an update from me (I was also due to fly out for the F1 in Hanoi)..
A couple of days ago TravelUp cancelled my flights and said I need to refer to my original ticket number should I wish to make a new booking.
The flights were not cancelled hence I believe this is why they did not offer a cash refund, but if I can get booked onto something else soon then I don't mind. If not then I'll push for a cash refund.
A couple of days ago TravelUp cancelled my flights and said I need to refer to my original ticket number should I wish to make a new booking.
The flights were not cancelled hence I believe this is why they did not offer a cash refund, but if I can get booked onto something else soon then I don't mind. If not then I'll push for a cash refund.
Apr 2, 2020, 4:32 am
#49
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
A quick update to hopefully (fingers crossed, touch-wood, rabbit foot in hand etc etc!!!!) give TravelUp customers here some confidence.
My son and I were due to fly BA LGW-DOH-HAN today (for the F1 race this weekend ;( ) and we were contacted by TravelUp by email ~36 hours before our flight. They offered a cash refund (less some fee's which amount to ~£70/ticket) and saying that if I accepted this, a refund would be made in 6-8 weeks.
I accepted their offer to cancel and refund, the flights have disappeared from 'My Flight Bookings' shortly afterwards - a good sign I think?!
I spoke to BA on the gold line number (I was caught unawares....absolutely no wait!) and they confirmed our bookings had been cancelled but could see little further information at this stage.
So, it's now sit tight and hope time!
My son and I were due to fly BA LGW-DOH-HAN today (for the F1 race this weekend ;( ) and we were contacted by TravelUp by email ~36 hours before our flight. They offered a cash refund (less some fee's which amount to ~£70/ticket) and saying that if I accepted this, a refund would be made in 6-8 weeks.
I accepted their offer to cancel and refund, the flights have disappeared from 'My Flight Bookings' shortly afterwards - a good sign I think?!
I spoke to BA on the gold line number (I was caught unawares....absolutely no wait!) and they confirmed our bookings had been cancelled but could see little further information at this stage.
So, it's now sit tight and hope time!
Apr 2, 2020, 4:43 am
#50
Join Date: Aug 2018
Posts: 95
This is what TraveUp had to say, I quote:
"Please note that certain elements of a booking are completely non-refundable in any case of cancellation (through your own choice or due to the airline cancellation) which include but not limited to Travel up's original booking fee and ticket suppliers administration fee (where applicable)."
They are sending an invoice for these fees so I can pass them through my travel insurance.
Apr 2, 2020, 5:06 am
#51
Join Date: Dec 2009
Posts: 2,553
I have a very expensive BA travelup booking (in Y), but not until end of June. GLA to GRU, but then back from LIM. Lots can still change. My main concern are restrictions in the country I am leaving from (Peru) but the flights still going. We'll see! Wishing I had booked directly with BA, though. I imagine travelup was only a few pounds cheaper but when I booked many months ago, I was trying to save a few pennies.
Apr 2, 2020, 7:00 am
#52
Join Date: Jan 2006
Location: Taunton, UK
Programs: BA Silver, Marriott Silver
Posts: 1,158
My experience with Carlton Leisure wasn’t great in the end with cancellations and staff seemingly contradicting what BA were saying to me. I’ll get additional money back from insurance, but I’ve learnt that sometimes paying that little extra direct to BA is probably worth it in the end.
Apr 4, 2020, 8:33 am
#53
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 663
In all the years I've been travelling, this was the very first time I booked with a TA, otherwise I usually go direct to the airline.
Just my luck...
Just my luck...
Apr 4, 2020, 9:10 am
#54
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
Interesting...and yes I know that if I'd booked direct with BA that there would be a full refund.
This is what TraveUp had to say, I quote:
"Please note that certain elements of a booking are completely non-refundable in any case of cancellation (through your own choice or due to the airline cancellation) which include but not limited to Travel up's original booking fee and ticket suppliers administration fee (where applicable)."
They are sending an invoice for these fees so I can pass them through my travel insurance.
This is what TraveUp had to say, I quote:
"Please note that certain elements of a booking are completely non-refundable in any case of cancellation (through your own choice or due to the airline cancellation) which include but not limited to Travel up's original booking fee and ticket suppliers administration fee (where applicable)."
They are sending an invoice for these fees so I can pass them through my travel insurance.
Apr 4, 2020, 9:42 am
#55
Join Date: Dec 2016
Programs: QF, BA
Posts: 102
Interesting...and yes I know that if I'd booked direct with BA that there would be a full refund.
This is what TraveUp had to say, I quote:
"Please note that certain elements of a booking are completely non-refundable in any case of cancellation (through your own choice or due to the airline cancellation) which include but not limited to Travel up's original booking fee and ticket suppliers administration fee (where applicable)."
They are sending an invoice for these fees so I can pass them through my travel insurance.
This is what TraveUp had to say, I quote:
"Please note that certain elements of a booking are completely non-refundable in any case of cancellation (through your own choice or due to the airline cancellation) which include but not limited to Travel up's original booking fee and ticket suppliers administration fee (where applicable)."
They are sending an invoice for these fees so I can pass them through my travel insurance.
Apr 4, 2020, 10:01 am
#57
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,196
I had a booking with TravelUp where the flight was cancelled. They insisted on an admin fee which I refused. They stopped responded after that and the flight date has now elapsed. Got Amex involved as I really couldn't be bothered and when this thing is all over, I won't be going anywhere near TravelUp.
Apr 4, 2020, 10:29 am
#58
Join Date: Oct 2007
Posts: 4,648
Hopefully when this is all over and people start travelling again they will realise that there's very little upside to using these companies apart from saving a couple of quid, which could probably be saved anyway by phoning the hotel or airline direct and getting a price match (or better).
Apr 6, 2020, 2:13 am
#59
Join Date: Aug 2018
Posts: 95
I had a booking with TravelUp where the flight was cancelled. They insisted on an admin fee which I refused. They stopped responded after that and the flight date has now elapsed. Got Amex involved as I really couldn't be bothered and when this thing is all over, I won't be going anywhere near TravelUp.
I am going with what I hope is the path of least resistance - take a refund from TravelUp less their fees and then use the invoice they say they'll provide to claim the fee's back through my travel insurance.
Apr 6, 2020, 2:41 am
#60
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,165
If the flights weren't cancelled by the airline why would you be entitled to a full refund? (Sorry, maybe I'm misunderstanding the dilemma)