Originally Posted by
joequimby
I had a booking with TravelUp where the flight was cancelled. They insisted on an admin fee which I refused. They stopped responded after that and the flight date has now elapsed. Got Amex involved as I really couldn't be bothered and when this thing is all over, I won't be going anywhere near TravelUp.
That was part of the contract you agreed to when you used them. Just because the airline or hotel gives you a full refund does not mean the agency can't apply its own fees