TravelUp
Jun 2, 2020, 2:02 am
#136
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
Although my trip wasn't BA I received all cancellation notices direct from the ticketing airline, after I'd spoken directly with the airline they said that they had also notified TravelUp at the same time but I received nothing at all from TravelUp during the whole period up until last weekend even though my trip should have completed on 31st March.
Jun 2, 2020, 3:36 am
#138
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 663
I just got this on an email from Amex:
I also attached the T&Cs from March and a cover note explaining TravelUp may respond with copies of their T&Cs but to take the March ones into consideration since that is what I signed up to (thanks again to joequimby for providing this).
So hopefully TravelUp won't respond as I already had the T&Cs part covered, but let's see.... For now Amex have credited the amount back to me and closed the dispute.
I also attached the T&Cs from March and a cover note explaining TravelUp may respond with copies of their T&Cs but to take the March ones into consideration since that is what I signed up to (thanks again to joequimby for providing this).
So hopefully TravelUp won't respond as I already had the T&Cs part covered, but let's see.... For now Amex have credited the amount back to me and closed the dispute.
Amex refunded me in May, so hopefully TU have given up trying to dispute it further (they already disputed it initially around April by sending in their new T&Cs..)
Jun 2, 2020, 3:47 am
#139
Join Date: Oct 2019
Posts: 4
Update from me - since re-opening the Amex chargeback and providing them with copies of the original T&Cs (along with cover notes etc explaining what TU had done), I have since not heard anything back.
Amex refunded me in May, so hopefully TU have given up trying to dispute it further (they already disputed it initially around April by sending in their new T&Cs..)
Amex refunded me in May, so hopefully TU have given up trying to dispute it further (they already disputed it initially around April by sending in their new T&Cs..)
Jun 2, 2020, 7:15 am
#140
Join Date: Aug 2007
Location: London
Programs: BA GfL & GGL, LH Sen, EK & VS Gold, Amex Cent
Posts: 1,719
I bought some BA/IB flights (mixed service open jaw) in Feb. In April I filled out the form for refund once I was told flights cancelled. Didn't hear anything back except the usual generic emails and "letters". On Sunday I managed to get through to the new Covid-19 form which automatically advised me my refund was processing and to expect it in 2-5 days. Refund to card less around £50 or so today. ~£4.5k biz tickets to Caribbean and back. Flights were on May 23rd.
Jun 4, 2020, 5:28 am
#141
Join Date: Dec 2009
Posts: 2,553
MMB for a BA booking showed cancelled so I phoned TravelUp. Took nearly two hours on hold but once I got to someone, he could also see the cancellation and proceeded with the refund request with BA. He said 6-8 weeks. £50 admin fee for both of us (£25 each) which I was happy to take to get this all sorted quickly.
We shall see when it comes!
We shall see when it comes!
Jun 5, 2020, 3:40 am
#142
Join Date: Dec 2009
Posts: 2,553
MMB for a BA booking showed cancelled so I phoned TravelUp. Took nearly two hours on hold but once I got to someone, he could also see the cancellation and proceeded with the refund request with BA. He said 6-8 weeks. £50 admin fee for both of us (£25 each) which I was happy to take to get this all sorted quickly.
We shall see when it comes!
We shall see when it comes!
Jun 5, 2020, 4:15 am
#143
Join Date: Nov 2017
Posts: 3,061
Booking now gone from MMB altogether. Does this mean BA has already received the refund request from travelup I wonder? I never got a cancellation email about the booking from BA, but I did take screenshots of the MMB saying it was cancelled and I had to phone my travel agency to get it either changed or refunded.
Jun 6, 2020, 3:47 am
#145
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
Can't be strictly true with all airlines though. SQ notified me and also notified the T/A at the same time so kept me informed of the cancellations even outside the 48 hour to flight period, in fact the 5 cancellations I suffered every one was outside the 48 period. Of course once the notices got to TravelUp nothing was done with them and we were left to our own devices to sort the problem, no good TravelUp asking in May what I want to do when the first cancellation occurred early March!
Jun 6, 2020, 3:49 am
#146
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,991
Same with BA and bookings made through the corporate TA - I have definitely had emails/texts from BA in the past.,
Jun 12, 2020, 11:44 am
#150
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,853
I'm probably missing something, but why doesn't post 61 work? A lot of people have asked about the previous Ts and Cs so maybe I've misunderstood what is behind the question.