Booking BA flights through Amex Travel
Dec 21, 2018, 10:47 am
#16
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
no difference in terms of eligible selling classes whether booked with ba or a ta. There are additional restrictions for UuAs with a ta booking (e.g. not having non-BA flights) but I have noted them above.
Dec 21, 2018, 10:54 am
#17
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
However when I called them to cancel a booking in early 2018 it was very speedy and no transfer to another team needed.
They add on a £20 fee for changes or cancellations in addition to BA's own charges. I'm not sure if travel agents get free cancellation within 24 hours if they have ticketed the booking...
In my case Amex waived their cancellation fee; it was not a BA flight so I had to pay the airline fee
Dec 21, 2018, 11:05 am
#18
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,387
A word of warning here.
If you buy a WT+ ticket from Amex they sometimes sell you a BT class fare instead of the T class your ticket will state it is.
This then means you can not upgrade it to CW.
Extremely poor behaviour from Amex and there is absolutely no indication it is a BT class fare on any screens or any documentation you receive – it is only when you contact BA to upgrade that they explain what Amex has done to screw you.
This is not a case of not checking the class of what you are buying, it will say T-class all the way through and even on the tickets you are sent.
Appalling behaviour.
If you buy a WT+ ticket from Amex they sometimes sell you a BT class fare instead of the T class your ticket will state it is.
This then means you can not upgrade it to CW.
Extremely poor behaviour from Amex and there is absolutely no indication it is a BT class fare on any screens or any documentation you receive – it is only when you contact BA to upgrade that they explain what Amex has done to screw you.
This is not a case of not checking the class of what you are buying, it will say T-class all the way through and even on the tickets you are sent.
Appalling behaviour.
Last edited by fruitcage; Dec 21, 2018 at 11:10 am
Dec 22, 2018, 3:20 am
#20
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,111
As another recent example I also purchased BA flights from an OTA included in a package ( to Punta Cana ) WT out and WTP back. Nearer the time I asked if it was posible to upgrade the return to club and was told yes but the WTP fare bucket had to upgraded from a non up-gradable class to an up-gradable one as the current bucket was non standard. How its possible to upgrade from a non up-gradable class I have no idea but the WTP fare had to repriced before I could get the price to upgrade.
Apparently its more common that you would think as it is very profitable.
Last edited by sunshinebob; Dec 22, 2018 at 3:25 am
Aug 6, 2019, 6:37 pm
#21
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
I booked a BA CW ticket through the IAP program, when I go to the BA site to try to upgrade with Avios (there isn't any Z available just wanted to check) it says it is not possible to do and to contact the TA (Amex Travel). But looking at my fare class it is an Business class(I), is this still considered a BT fare, or would this be eligible to upgrade with Avios? Would it have to be a call in and not use the online option within the booking?