bwaflyer

That is reliant on the ground staff on the day knowing anything about the trial, and having the time to print out the list. Most of the time, it's the Purser frantically trying to copy down names and seats from their ipad onto a scrap of paper during boarding along with 101 other tings going on, which then needs to be copied out a couple more times so all the Traveller crew have a copy. You're making the understandable assumption that this was all carefully thought through before implementation. Welcome to British Airways!

deboyzoned

Down the back

I was offered a complimentary soft drink, Tea or Coffee on yesterdays BA1483 (Gla-Lhr at 12.25), At least I think that’s what the options were ? I still had my earphones in when first asked. I said No Thanks, she reiterated that it was complementary. To be honest I’d had a cuppa and a sandwich in the lounge already so really didn’t want anything.

Not sure if this is part of Easter promotion or part of the wider trial mentioned above. It was also a full flight in both J and Y.

DtB

deboyzoned

jday

deboyzoned

[QUOTE=jday;29629923][/QUOTE

Not an Easter Promotion...

jday

deboyzoned

bwaflyer

It was originally described as an Easter promotion, but was extended. Galley FM reports that this is a trial leading to a more permanent roll out. Treat that with a huge bucket of salt!!

rockflyertalk

Printing anything out nowadays simply amazes me and also is a real no no for the environment (yes, Im jumping on that band wagon!) I get that lack of connectivity up in the air is a reason why paper can still rule. But printed lists/vouchers etc, come on its nearly 2020, surely the iPad has the info they need pre-departure. ie whether their pax are GCH, SCH, BCH, BCH non-BAEC etc.

I have in fact seen the User interface on the iPad that the crew ‘see’ (albeit I think this was long haul) and I probably wasn’t or shouldn’t have been privy to but it’s one of those situations where a screen is present in front of said staff and customer. Is this the same for both Long and Short haul? Could crew not simply use the iPad as a way of identifying BAEC pax? The log of free drink is a different matter but clearly this hasn’t been thought through.

The entire ‘point of sale’ process for BoB still seems rather slow and painful for crew without trying to log and manage a ‘freebie’ trial/event. Technology is a marvel (mostly) but BA seem to struggle like most corporates stepping into the digital world.

flashware

The same interface is indeed seen on short haul too.

Filthy Monkey

We were given free reign of the drinks' trolley last night on the last GLA-LHR. Anything we wanted except champagne, was the message. I had hot chocolate (doing a booze-free month!) and my partner had a Grey Goose and coke. It was like going back in time

Tafflyer

I just arrived off a FAO-LHR service. BOB was slow despite me being close to the front. When ordering my Beer and sandwich I was told the sandwiches were out. Only 4 had been loaded and these were all sold on the outbound sector. The answer to my question on what they have to eat was „crisps or nuts“. I was obviously not impressed but settled for just the beer. Around 30 minutes later, the crew member passed me a free bottle of water and some nuts as an apology for not having food. Now, while not earth shattering, I was completely surprised that BA was doing this and that the crew member was empowered to do so.

Jagboi

Only 4 sandwiches for a 2 sector flight? BA must have very low expectations of selling much!

tom139

Does the lack of sandwiches not show how bad BOB is doing?? Surely they have more than a year’s worth of data now to help with forecasting...