Dec 11, 2017, 3:39 am
Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
Dec 10, 2017, 7:36 am
#91
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
Hopefully the OP makes his original flight, but if it become a moving delay, I'd personally try and push for a re-route.
M
Dec 10, 2017, 7:46 am
#93
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
LCY-AMS-LCY now also cancelled BA8456, the only LCY cancellation so far. And BA441, another AMS-LHR, BA441 a service due out at 19:35 has a 5 hour delay on it....
This is definitely going to impact tomorrow even if everything melts right now. I see some cancellations for Monday are coming online.
This is definitely going to impact tomorrow even if everything melts right now. I see some cancellations for Monday are coming online.
Dec 10, 2017, 7:47 am
#94
Join Date: Sep 2016
Programs: BAEC
Posts: 87
BA783
On the last flight BA flight out of Arlanda this evening. Which currently showing 3 and hour delay and not landing until gone 1am.
Havent been able to check in online because my passport needs to be checked at the airport. Am I right in thinking I still need to get there for the original flight time 8.15pm in order to properly check in?
Havent been able to check in online because my passport needs to be checked at the airport. Am I right in thinking I still need to get there for the original flight time 8.15pm in order to properly check in?
Dec 10, 2017, 7:51 am
#95
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
On the last flight BA flight out of Arlanda this evening. Which currently showing 3 and hour delay and not landing until gone 1am.
Havent been able to check in online because my passport needs to be checked at the airport. Am I right in thinking I still need to get there for the original flight time 8.15pm in order to properly check in?
Havent been able to check in online because my passport needs to be checked at the airport. Am I right in thinking I still need to get there for the original flight time 8.15pm in order to properly check in?
Dec 10, 2017, 7:51 am
#96
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,919
On the last flight BA flight out of Arlanda this evening. Which currently showing 3 and hour delay and not landing until gone 1am.
Havent been able to check in online because my passport needs to be checked at the airport. Am I right in thinking I still need to get there for the original flight time 8.15pm in order to properly check in?
Havent been able to check in online because my passport needs to be checked at the airport. Am I right in thinking I still need to get there for the original flight time 8.15pm in order to properly check in?
Unless you have been advised that check in will be open later you will need to be checked in by the original cut off deadline.
Regards
TBS
Dec 10, 2017, 7:55 am
#97
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Just landed on BA89 after a wild bouncy ride over from YVR. No stands so we are sitting and waiting, it’s clearly a mess here in LHR. Thankfully I am comfortable in F. Connection to Brussels shows something like 20:00 now, so no rush. My initial trip departure was delayed yesterday and I was rerouted after bad fog in the PacNW, this is turning into an epic journey for two days in Brussels.
Co-Pilot just came on and said “it could be a couple of hours before we get a stand”.
Dec 10, 2017, 8:07 am
#100
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
Landed on BA278 at LHR from SJC and have now been waiting for 2,5 hours for an available gate or stand. Captain just informed that we have moved up from number 16 after landing in the queue waiting for gate to number 8 at the moment. Thus some major delays expected after landing too.
Dec 10, 2017, 8:10 am
#101
Join Date: Jun 2017
Location: london
Programs: BAEC
Posts: 79
Was booked on the 783 Arn-Lhr but changed to the earlier one 781 leaving at 1805, that one was just cancelled and automatically been rebooked to the 771 leaving tomorrow morning as my original flight is now full!!!
is BA responsible for my accommodation tonight?
And what compensation can i get?
is BA responsible for my accommodation tonight?
And what compensation can i get?
Dec 10, 2017, 8:11 am
#102
Join Date: Dec 2013
Location: Ancaster, ON, Canada
Programs: BA Gold, IHG Plat, Hilton Gold
Posts: 487
Wife is at LHR, was supposed to be on BA93 to YYZ, now cancelled....
Has been offered a route tomorrow on AA via Charlotte arriving 2 days later which is not ideal to say the least. Website errors when you try to either select the option given or pick another. Gold line not being answered after 40 mins on hold, then cut off. Called back in and they won't even put me in the queue. Not a good day for BA. I know the weather isn't their fault but the recovery system is a disaster.
Has been offered a route tomorrow on AA via Charlotte arriving 2 days later which is not ideal to say the least. Website errors when you try to either select the option given or pick another. Gold line not being answered after 40 mins on hold, then cut off. Called back in and they won't even put me in the queue. Not a good day for BA. I know the weather isn't their fault but the recovery system is a disaster.
Dec 10, 2017, 8:13 am
#103
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
More news:
1) There is now a BA, AA, IB and AY guideline for all LHR arrivals / departures, not just AMS. So anyone with a flight from LHR can (and in my opinion should) ring up and rebook to 11 through to 15 December inclusive. This applies to flights currently showing as operating, whether or not delayed. Cancelled flights have this option too, but can get refunds or rebook to same fare basis later over the next 354 days.
2) There are now a number of longhauls affected and outstations are being asked to reroute passengers.
BA77 LAD (already mentioned)
BA93 YYZ.
BA191 AUS
BA067 PHL
BA017 ICN
Plus the Doha flight cancelled earlier in the week ago.
I'll do a final list of cancellations later today since it tends to be useful for enquiries later on.
1) There is now a BA, AA, IB and AY guideline for all LHR arrivals / departures, not just AMS. So anyone with a flight from LHR can (and in my opinion should) ring up and rebook to 11 through to 15 December inclusive. This applies to flights currently showing as operating, whether or not delayed. Cancelled flights have this option too, but can get refunds or rebook to same fare basis later over the next 354 days.
2) There are now a number of longhauls affected and outstations are being asked to reroute passengers.
BA77 LAD (already mentioned)
BA93 YYZ.
BA191 AUS
BA067 PHL
BA017 ICN
Plus the Doha flight cancelled earlier in the week ago.
I'll do a final list of cancellations later today since it tends to be useful for enquiries later on.
Dec 10, 2017, 8:15 am
#104
Join Date: May 2013
Posts: 6,349
Was booked on the 783 Arn-Lhr but changed to the earlier one 781 leaving at 1805, that one was just cancelled and automatically been rebooked to the 771 leaving tomorrow morning as my original flight is now full!!!
is BA responsible for my accommodation tonight?
And what compensation can i get?
is BA responsible for my accommodation tonight?
And what compensation can i get?
Dec 10, 2017, 8:21 am
#105
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
Was booked on the 783 Arn-Lhr but changed to the earlier one 781 leaving at 1805, that one was just cancelled and automatically been rebooked to the 771 leaving tomorrow morning as my original flight is now full!!!
is BA responsible for my accommodation tonight?
And what compensation can i get?
is BA responsible for my accommodation tonight?
And what compensation can i get?
Their internal guideline is £200 per night, which is not legally binding but you'll save yourself some hassle if you book something suitable yourself under that amount, and charge it back to BA in due course. In this situation I would not try and get BA to book a hotel. Hilton Garden Inn, Hatton Cross, is selling rooms to registered Honors members for £63, which would be a bargain but for the fact that the Doubletree on Bath Road is £57. I would book either hotel straightaway since these rooms won't last long. HGI is reachable by tube quite easily, and the Doubletree is available on the bus service from the central bus station at T1, last bus stop but one, bus 105 or 111 to Waye Avenue.