Dec 11, 2017, 3:39 am
Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
Dec 10, 2017, 5:59 am
#61
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
Your understanding is correct. We have now been on the tarmac for three hours and are still awaiting de-icing.
Dec 10, 2017, 6:16 am
#63
Join Date: Dec 2014
Location: UK
Programs: BA
Posts: 174
Thanks CWS- insightful as usual.
I am beginning to see a market opportunity for mobile deicing machines that can do their stuff at the gate while passengers board... I am sure smarter people than I have thought of this, and probably hasnt happened because the deicing fluid is probably nasty stuff that needs to be done in a special area.
Mr. "you are never bored if you have flyertalk to amuse you"
I am beginning to see a market opportunity for mobile deicing machines that can do their stuff at the gate while passengers board... I am sure smarter people than I have thought of this, and probably hasnt happened because the deicing fluid is probably nasty stuff that needs to be done in a special area.
Mr. "you are never bored if you have flyertalk to amuse you"
Dec 10, 2017, 6:23 am
#65
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,532
Dec 10, 2017, 6:27 am
#66
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,563
A couple of weeks ago we had a delay after landing of nearly an hour due the gate at which we were due to arrive being deemed unsafe due to the previous aircraft having been de-iced there causing the pad to be too slippery for the ground staff to use... .
Dec 10, 2017, 6:27 am
#67
Join Date: Aug 2013
Programs: BAEC Gold, IHG Spire Elite
Posts: 1,713
Dec 10, 2017, 6:30 am
#68
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
I imagine they know what they're talking about, also you've made the classic passenger mistake that everything is solely based off the reported weather at the airfield. The winds at 2k,3k,4k,5k,6k can be a hell of a lot faster than what is on the ground. To give you a clue, about 10 days ago, Heathrow was reporting a nice westerly wind at 15 knots, pretty much straight down the runway, However approach controllers were having to deal with a crosswind of over 70 knots between the northern stacks (holding patterns) and final approach.
https://www.public.nm.eurocontrol.in...pec/index.html - Also if you follow this it shows the current delays in minutes across Europe.
Dec 10, 2017, 6:31 am
#69
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
There's a Met Office yellow warning in force for wind, in addition to the one for snow.
One of the difficulties for LHR may be that the extent of the snow appears to have been a late change. Even late yesterday evening the area of the yellow warning for snow did not extend as far south as the London area.
One of the difficulties for LHR may be that the extent of the snow appears to have been a late change. Even late yesterday evening the area of the yellow warning for snow did not extend as far south as the London area.
Dec 10, 2017, 6:32 am
#71
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,937
There are designated areas for de-icing near the runways. The person naming them must be a star wars fan. They are shown here http://www.ead.eurocontrol.int/eadba...2017-09-14.pdf
Dec 10, 2017, 6:33 am
#72
Join Date: Jan 2014
Location: Switzerland
Programs: BA Exec GGL CCR, Turkish M&S Elite, HHonors Diamond, SPG Gold, Avis First Plus
Posts: 72
How long are you waiting for a de-icing truck at LHR today?
BA193 LHR - DFW - 3hrs
We were No.20 in the queue.
Only 1 de-icing truck per aircraft being used due to the backlog.
We were No.20 in the queue.
Only 1 de-icing truck per aircraft being used due to the backlog.
Dec 10, 2017, 6:39 am
#74
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
I imagine they probably are using them, however I might be wrong here, there will need to be quite some communication between Pilots / ATC & De Icers so that the de icing doesn't expire whilst waiting to depart. There is only a limited shelf life of the de icing fluid before it becomes defunct and they have to go around again.
Add in Heathrow on a nice day from T5 to 27R/L can be between a 15-20 taxi and then maybe a further 5-15 minutes at the RHP waiting to depart, it needs to be carefully choreographed.
Add in Heathrow on a nice day from T5 to 27R/L can be between a 15-20 taxi and then maybe a further 5-15 minutes at the RHP waiting to depart, it needs to be carefully choreographed.
Dec 10, 2017, 6:40 am
#75
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
BA Travel News has gone up, timed 12:01 GMT, for the record:
Originally Posted by BA.com
Snow and freezing conditions across the UK and some parts of Europe are affecting some flights on Sunday December 10, 2017.
We're very sorry that some of our customers' travel plans have been affected by heavy snowfall being experienced across the UK and Europe.
For safety reasons it has been agreed that the number of aircraft that can land at Heathrow each hour will be reduced. This is leading to some delays and cancellations.
We're asking customers to check for information about their flights before they set off for the airport, and not to come to the airport unless their flight is operating.
We are providing refreshments and hotel accommodation for those who require it.
Check the status of your flight
Please keep checking the very latest information about your flight before travelling to the airport. Please note that because of the current forecast, the situation may change at short notice.
> Check the status of your flight
You can also check your flight status on your mobile phone.
What to do if your flight has been cancelled
If your flight has been cancelled, please do not travel to the airport. We have a policy in place outlining the options available to you and how to make changes to your booking.
> Re-booking options if your flight has been cancelled
We're very sorry that some of our customers' travel plans have been affected by heavy snowfall being experienced across the UK and Europe.
For safety reasons it has been agreed that the number of aircraft that can land at Heathrow each hour will be reduced. This is leading to some delays and cancellations.
We're asking customers to check for information about their flights before they set off for the airport, and not to come to the airport unless their flight is operating.
We are providing refreshments and hotel accommodation for those who require it.
Check the status of your flight
Please keep checking the very latest information about your flight before travelling to the airport. Please note that because of the current forecast, the situation may change at short notice.
> Check the status of your flight
You can also check your flight status on your mobile phone.
What to do if your flight has been cancelled
If your flight has been cancelled, please do not travel to the airport. We have a policy in place outlining the options available to you and how to make changes to your booking.
> Re-booking options if your flight has been cancelled