Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Sep 4, 2017, 1:22 pm
#166
FlyerTalk Evangelist
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Sep 4, 2017, 1:31 pm
#167
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Sep 4, 2017, 1:31 pm
#168
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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The photos were mostly taken from the window seat. You would need the screen down, but there again it's the easiest way to be served the food. I did see a few people stand up and move closer in to get a good view (or take photos! I wasn't the only one) but the trays can be lifted over by the crew if needed.
Sep 4, 2017, 1:50 pm
#169
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Sep 4, 2017, 3:32 pm
#170
Join Date: May 2009
Location: London
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Posts: 2,741
I prefer aisle seats too, but this does mean the screen will be down much more - which might be annoying for single travellers who like the screen up as much as possible...
Sep 5, 2017, 5:13 am
#172
Join Date: Nov 2014
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Sep 5, 2017, 7:14 am
#173
Join Date: Dec 2009
Location: southampton
Programs: BAEC GGL, Virgin Silver, Marriott Platinum, HH diamond, IHG Platinum
Posts: 257
I have just flown LHR-JFK and would echo CWS on most aspects. The whole service felt very different. I was sceptical beforehand whether a few displays could make a difference and felt it was probably fiddling round the edges without fixing my main gripe with Club World - the seats.
I have to to say I was pretty impressed. I have tried a lot of Airlines business class and it feels like BA are back in the running in terms of food. The wine wasn't really any different apart from the lack of a Bordeaux which is normally a staple but then I always thought the wines were OK before.
Loved the mini bread rolls and the butter/oil. Lots of attention to detail with mini salt and peppers, butter dishes etc. The crew were fantastic and really enthusiastic about the new service. Food was definitely a step up, even the beef was edible! The service felt much more personal and premium than before. So will I go back to choosing BA as my airline of choice? probably not if I'm honest until the seats change. However I feel much more positive they are moving in the right direction.
There's lots more more details in my trip report and some photos.
http://www.turningleftforless.com/ba...-ba-back-game/
I have to to say I was pretty impressed. I have tried a lot of Airlines business class and it feels like BA are back in the running in terms of food. The wine wasn't really any different apart from the lack of a Bordeaux which is normally a staple but then I always thought the wines were OK before.
Loved the mini bread rolls and the butter/oil. Lots of attention to detail with mini salt and peppers, butter dishes etc. The crew were fantastic and really enthusiastic about the new service. Food was definitely a step up, even the beef was edible! The service felt much more personal and premium than before. So will I go back to choosing BA as my airline of choice? probably not if I'm honest until the seats change. However I feel much more positive they are moving in the right direction.
There's lots more more details in my trip report and some photos.
http://www.turningleftforless.com/ba...-ba-back-game/
Last edited by atcer28; Sep 5, 2017 at 8:14 am Reason: Punctuation
Sep 5, 2017, 7:23 am
#174
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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My take on this improvement is "if we can't do an overnight transformation on the seating, what can we do instead to gain some competitive advantage?", and as you've indicated it's something that puts them more in contention now.
Sep 5, 2017, 7:28 am
#177
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I don't have any direct knowledge in this area, but I would be fairly confident in saying it won't be before the New Year. LAX and / or SFO would be the better chances there.
Sep 5, 2017, 7:45 am
#178
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Sep 5, 2017, 7:53 am
#179
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Sticking to NYLON also preserves their most golden of geese (or is it goose?).
However I am inclined to add "Please rollout more quickly" into the feedback to BA.
Sep 5, 2017, 8:06 am
#180
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They're probably caught between a rock and a hard place insofar as the desire is to maximise the publicity impact from this stage of the upgrade, particularly as they clearly feel it's a serious next step, even without the changes to the hard product.
So in an ideal world I presume there would be no soft launch whatsoever - just bang! - all routes, overnight. But as this (as C-W-S correctly states) is a surprisingly large logistical issue), the next best thing might be big bang on one high(ish) profile J route.
Hence to me, if I were in BA's shoes, I think this is probably roughly what I would opt for personally. not so many planes that the order is irredeemably huge in terms of kit, but not some backwater J route that the 'core' J users (ie presumably still mostly business travellers) don't really care about.
And assuming it all goes ok and 'beds down' (no pun intended) reasonably swiftly, I would guess that adding new destinations after that is a pretty straightforward thing Just ensure that some staff on the plane when rostering is done are already those that have done it on the JFK route??
So in an ideal world I presume there would be no soft launch whatsoever - just bang! - all routes, overnight. But as this (as C-W-S correctly states) is a surprisingly large logistical issue), the next best thing might be big bang on one high(ish) profile J route.
Hence to me, if I were in BA's shoes, I think this is probably roughly what I would opt for personally. not so many planes that the order is irredeemably huge in terms of kit, but not some backwater J route that the 'core' J users (ie presumably still mostly business travellers) don't really care about.
And assuming it all goes ok and 'beds down' (no pun intended) reasonably swiftly, I would guess that adding new destinations after that is a pretty straightforward thing Just ensure that some staff on the plane when rostering is done are already those that have done it on the JFK route??