Another 241 downgrade story - from F - with no [EC261] compo
Oct 13, 2017, 11:12 am
#241
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
I'm a bit late to this thread...
Assume you meant flight from New York rather than to New York, as you mentioned the day flight?
Personally I too would have been perfectly happy with the CW seat and £500 compensation, although I can see why people would be disappointed especially if this was for example a "one in a lifetime" trip in F.
Assume you meant flight from New York rather than to New York, as you mentioned the day flight?
Personally I too would have been perfectly happy with the CW seat and £500 compensation, although I can see why people would be disappointed especially if this was for example a "one in a lifetime" trip in F.
Oct 13, 2017, 1:28 pm
#242
Join Date: May 2006
Location: UK London / Salisbury
Programs: BA GGL, CCR, LTG
Posts: 542
This still doesn't prove FLY is targeting companion vouchers though does it? There are potentially several downgrades at day by BA (in the context of several thousand passengers).
To prove that FLY systematically targets companion vouchers you either need to find someone in the know who confirms that is exactly what happens - my understanding is that someone in the know has actually said the opposite, or you need to show that downgrades are happening statistically more to companion vouchers than to any other subset of passenger.
I would agree of course that the advice the passenger was given about EC 261 by the agent was wrong.
To prove that FLY systematically targets companion vouchers you either need to find someone in the know who confirms that is exactly what happens - my understanding is that someone in the know has actually said the opposite, or you need to show that downgrades are happening statistically more to companion vouchers than to any other subset of passenger.
I would agree of course that the advice the passenger was given about EC 261 by the agent was wrong.
Oct 13, 2017, 6:33 pm
#243
Join Date: Dec 2016
Posts: 355
People get downgraded all the time. I just hope the people who are downgraded make sure they claim compensation. Too many people are uninformed about their rights and the airlines will take advantage of this, knowing it can book people at crazy rates a couple days before and push passengers off who had booked much earlier. I understand the business reasoning for this...but still it's not the right way in my opinion.
Oct 13, 2017, 8:01 pm
#244
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
People get downgraded all the time. I just hope the people who are downgraded make sure they claim compensation. Too many people are uninformed about their rights and the airlines will take advantage of this, knowing it can book people at crazy rates a couple days before and push passengers off who had booked much earlier. I understand the business reasoning for this...but still it's not the right way in my opinion.
The business priority of selling / getting a higher $ for that seat by moving someone who already has a confirmed passage is purely short sighted and with a determined pax a sure way to garner a lot of negative publicity and maybe a penalty !
Oct 14, 2017, 12:20 am
#246
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
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There is no difference in taxes/fees/charges between F and J usually. Going down to WTP there would be no APD difference, but there would be a reduction in carrier surcharge usually.
Oct 14, 2017, 3:15 am
#247
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
Surely the logical thing to do if 241 bookings are treated equally, is to downgrade a single traveller rather than half of a pair. No incontrovertible evidence here, but this helps make a very strong case and is totally in keeping with the current disdain from management for regular travellers, which, to the credit of all crews I have been with recently (8 in last fortnight) has not yet slipped over to them
Oct 14, 2017, 3:28 am
#248
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
Not sure single travellers would agree. If BA did this wouldn't it show disdain for single travellers, who may be the high revenue spend people they want. Based on no experience and only what I've read it seems there is still insufficient effort to identify and bribe volunteers.
Isn't it the case that no such effort is made?
Oct 14, 2017, 8:22 am
#250
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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No, but those voices suggesting downgrades are a very rare occurrence are drowned out by those who insist on moaning, complaing and whining at every opportunity.
Oct 14, 2017, 8:38 am
#251
Ambassador: Emirates Airlines
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Oct 14, 2017, 9:11 am
#252
FlyerTalk Evangelist
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Oct 14, 2017, 9:30 am
#253
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 720
I don't think they are being drowned out - you are very vocal in your opinions and have given Raffles a bit of a beating in this thread! Try not to take discussion of BA too personally - users of 241s (and there are many of us) do find this discussion interesting even if we are no closer to a definitive answer
Oct 14, 2017, 9:50 am
#254
Ambassador, British Airways Executive Club, easyJet and Ryanair
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I don't think they are being drowned out - you are very vocal in your opinions and have given Raffles a bit of a beating in this thread! Try not to take discussion of BA too personally - users of 241s (and there are many of us) do find this discussion interesting even if we are no closer to a definitive answer
I haven’t given Raffles a beating, what I have done is challenged his assertions. The article under discussion is based on a false premise and gives a wrong or misleading impression of the rights and remidies available at law to those affected by such downgrades.
Oct 14, 2017, 9:58 am
#255
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 720
Why would I take discussion about BA personally?
I haven’t given Raffles a beating, what I have done is challenged his assertions. The article under discussion is based on a false premise and gives a wrong or misleading impression of the rights and remidies available at law to those affected by such downgrades.
I haven’t given Raffles a beating, what I have done is challenged his assertions. The article under discussion is based on a false premise and gives a wrong or misleading impression of the rights and remidies available at law to those affected by such downgrades.
This language and tone suggests more than just challenging an assertion - perhaps it's just an approach that is more adversarial and confrontational than most of us non-lawyers would take in a friendly discussion. Ambassadors are usually more diplomatic :-)