J Enhancements - LHR-JFK
Oct 18, 2017, 9:47 am
#226
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Sure .... I'm aware of the "new Club World Service 2017" and the relevant main thread which focusses largely on the catering changes. I can see the need for dedicated training on that. But then this thread began as an offshoot, with a more specific emphasis (from the start at least) on new bedding.
The question was posed as to why it could take as long as a year to get the bedding (but not necessarily the catering changes) rolled-out network-wide ; and we were then given to understand that this was down to training issues .....
The question was posed as to why it could take as long as a year to get the bedding (but not necessarily the catering changes) rolled-out network-wide ; and we were then given to understand that this was down to training issues .....
Oct 23, 2017, 1:20 am
#227
Join Date: Jun 2016
Location: Lincoln, England
Programs: BAEC Silver, HHonors Silver, Marriott Bonvoy Silver
Posts: 256
I travelled from JFK to LHR last week, unfortunately in the WT+ cabin so could not experience the CW enhancements. This is the first time I have been through the BA JFK terminal (T7) for several years and I was shocked at what I saw. The terminal is old and looks awful, not helped I guess by the ongoing upgrades.
As a GC holder I used the new First check-in but this is a poor relation compared to the Heathrow First Wing.
The First lounge was also a big disappointment, dark and very crowded with a poor buffet selection (some sandwiches and snacks plus one choice of soup and constantly running out of champagne). I realise that anyone travelling in the First and Club World cabins is invited to dine in the restaurant attached to the CW lounge but still not a great lounge experience.
I look forward to seeing how the improvements are going as I am booked through JFK next July (treating my mother for her 80th to a weekend in NY travelling First) but as the BA premium route JFK really needs to up its game.
As a GC holder I used the new First check-in but this is a poor relation compared to the Heathrow First Wing.
The First lounge was also a big disappointment, dark and very crowded with a poor buffet selection (some sandwiches and snacks plus one choice of soup and constantly running out of champagne). I realise that anyone travelling in the First and Club World cabins is invited to dine in the restaurant attached to the CW lounge but still not a great lounge experience.
I look forward to seeing how the improvements are going as I am booked through JFK next July (treating my mother for her 80th to a weekend in NY travelling First) but as the BA premium route JFK really needs to up its game.
Oct 23, 2017, 1:54 am
#228
Join Date: May 2003
Location: DEL
Programs: Mucci du Miel d'Or
Posts: 2,376
I travelled from JFK to LHR last week, unfortunately in the WT+ cabin so could not experience the CW enhancements. This is the first time I have been through the BA JFK terminal (T7) for several years and I was shocked at what I saw. The terminal is old and looks awful, not helped I guess by the ongoing upgrades.
As a GC holder I used the new First check-in but this is a poor relation compared to the Heathrow First Wing.
The First lounge was also a big disappointment, dark and very crowded with a poor buffet selection (some sandwiches and snacks plus one choice of soup and constantly running out of champagne). I realise that anyone travelling in the First and Club World cabins is invited to dine in the restaurant attached to the CW lounge but still not a great lounge experience.
I look forward to seeing how the improvements are going as I am booked through JFK next July (treating my mother for her 80th to a weekend in NY travelling First) but as the BA premium route JFK really needs to up its game.
As a GC holder I used the new First check-in but this is a poor relation compared to the Heathrow First Wing.
The First lounge was also a big disappointment, dark and very crowded with a poor buffet selection (some sandwiches and snacks plus one choice of soup and constantly running out of champagne). I realise that anyone travelling in the First and Club World cabins is invited to dine in the restaurant attached to the CW lounge but still not a great lounge experience.
I look forward to seeing how the improvements are going as I am booked through JFK next July (treating my mother for her 80th to a weekend in NY travelling First) but as the BA premium route JFK really needs to up its game.
Oct 23, 2017, 2:25 am
#229
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Oct 23, 2017, 2:52 am
#230
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,544
I travelled from JFK to LHR last week, unfortunately in the WT+ cabin so could not experience the CW enhancements. This is the first time I have been through the BA JFK terminal (T7) for several years and I was shocked at what I saw. The terminal is old and looks awful, not helped I guess by the ongoing upgrades.
As a GC holder I used the new First check-in but this is a poor relation compared to the Heathrow First Wing.
The First lounge was also a big disappointment, dark and very crowded with a poor buffet selection (some sandwiches and snacks plus one choice of soup and constantly running out of champagne). I realise that anyone travelling in the First and Club World cabins is invited to dine in the restaurant attached to the CW lounge but still not a great lounge experience.
I look forward to seeing how the improvements are going as I am booked through JFK next July (treating my mother for her 80th to a weekend in NY travelling First) but as the BA premium route JFK really needs to up its game.
As a GC holder I used the new First check-in but this is a poor relation compared to the Heathrow First Wing.
The First lounge was also a big disappointment, dark and very crowded with a poor buffet selection (some sandwiches and snacks plus one choice of soup and constantly running out of champagne). I realise that anyone travelling in the First and Club World cabins is invited to dine in the restaurant attached to the CW lounge but still not a great lounge experience.
I look forward to seeing how the improvements are going as I am booked through JFK next July (treating my mother for her 80th to a weekend in NY travelling First) but as the BA premium route JFK really needs to up its game.
However, in addition to improvements in CW service, BA has a big plan to redevelop T7 and its lounges, which should also lead to some (genuine) improvements at least for departure passengers.
The main issue with the arrivals circuit (to me anyway) is the lack of standard/ESTA kiosks (there are GE kiosks for eligible travellers) which can make arrivals immigration very slow at times although in fairness, the move of CX to T8 has significantly improved things on that front already.