BOB £2.30 for some hot water !!
Jul 22, 2017, 7:28 am
#106
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
how dare they gave you something for free? Are you one of those freeloaders that expect free stuff while not paying for it. You should have given them £2.30 because people would rather pay for stuff than being given away for free. Do you realize the infrastructure costs for that glass of water with ice cubes? Starbucks should listen to customer feedback and charge for water and ice cubes.
Jul 22, 2017, 7:28 am
#107
Ambassador, British Airways Executive Club, easyJet and Ryanair
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And conversely, when I went to my local restaurant last night to celebrate my 21st birthday I took a bottle of my favorite vintage Lambrini, the swines charged me £10 to allow me to drink it.
Jul 22, 2017, 7:31 am
#108
Join Date: Jun 2008
Programs: BA Gold, and others
Posts: 375
I do believe in English law, establishments that serve alcohol are required to provide free water.
http://www.moneysavingexpert.com/shopping/tap-water-rights
BA complies with this by seving free potable water, of course. Last time I asked for this I was served it in a paper cup, suitable for hot liquid.
http://www.moneysavingexpert.com/shopping/tap-water-rights
BA complies with this by seving free potable water, of course. Last time I asked for this I was served it in a paper cup, suitable for hot liquid.
Jul 22, 2017, 7:45 am
#109
Join Date: May 2010
Location: UK
Posts: 5,380
Yes, I agree it can make us happy when we are given over and above what we have purchased. That is quite different however to feeling aggrieved when we are not given more than what we have paid for. Do you think we can be happy when we receive neutral service - neither falling short of, nor exceeding, what is due? I suggest yes!
Jul 22, 2017, 7:57 am
#110
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
I do not argue that I am! I am comparing the same principle however.
Yes, I agree it can make us happy when we are given over and above what we have purchased. That is quite different however to feeling aggrieved when we are not given more than what we have paid for. Do you think we can be happy when we receive neutral service - neither falling short of, nor exceeding, what is due? I suggest yes!
Yes, I agree it can make us happy when we are given over and above what we have purchased. That is quite different however to feeling aggrieved when we are not given more than what we have paid for. Do you think we can be happy when we receive neutral service - neither falling short of, nor exceeding, what is due? I suggest yes!
I'm a big believer in frequenting businesses that go the extra mile for my custom, and ignoring those who don't.
Jul 22, 2017, 8:03 am
#111
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
One of them actually stated a very different policy on taking in your own drinks. If we wanted a sparkling wine other than the ones they listed, we had to supply it to them in advance, and they would serve it. There was no charge for this.
But again, your analogy is not the same as the BA water situation. My buying a bottle of Lambrini from this fine dining establishment and then being charged for a glass of water would be more fitting.
In yet another coincidence, at this very moment I am less than 5 miles away from where this fine beverage is produced.
Last edited by HilFly; Jul 22, 2017 at 8:11 am
Jul 22, 2017, 8:13 am
#112
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Don't all these places do serving food and drinks for their primary purpose? I am not clear why all these comparisons between an airline and pubs/restaurants/cafes etc?
Jul 22, 2017, 8:25 am
#113
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Jul 22, 2017, 8:27 am
#114
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If any comparison is to be made the most obvious one is train travel. Even forty years ago the buffet car would refuse to fill your flask with hot water unless you slipped them a couple of bob.
Jul 22, 2017, 8:29 am
#115
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Jul 22, 2017, 8:30 am
#116
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Not an analogy but another example of where a business typically makes a charge for something that has but a marginal cost to the business. Your Starbucks/fine dining analogy is also not the same, cafes/bars/restaurants are required to provide drinking water to customers for free, as is BA. They are not required to provide hot water FOC.
Jul 22, 2017, 8:39 am
#117
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
So am I!
Not an analogy but another example of where a business typically makes a charge for something that has but a marginal cost to the business. Your Starbucks/fine dining analogy is also not the same, cafes/bars/restaurants are required to provide drinking water to customers for free, as is BA. They are not required to provide hot water FOC.
Not an analogy but another example of where a business typically makes a charge for something that has but a marginal cost to the business. Your Starbucks/fine dining analogy is also not the same, cafes/bars/restaurants are required to provide drinking water to customers for free, as is BA. They are not required to provide hot water FOC.
Given the amount of time we spend in Starbucks, these two events have to have collided in the past.
Jul 22, 2017, 8:39 am
#118
Join Date: Nov 2011
Programs: BA Silver
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Jul 22, 2017, 9:31 am
#119
Join Date: Apr 2005
Location: Scotland
Programs: not a lot
Posts: 1,774
If I present a pot noodle and an empty cup to the cabin crew in ET would they be obliged to fill them both?
AIUI if I have my own receptacle then it is permitted to put free hot water in it.
Would the fact their is food already there be a show stopper?
Is there a limit a to the amount of hot water I can obtain?
I'm surprised BA aren't flogging these on-board with a promise of a discounted refill every time you use it.
If you steal my idea BA I want a cut.
AIUI if I have my own receptacle then it is permitted to put free hot water in it.
Would the fact their is food already there be a show stopper?
Is there a limit a to the amount of hot water I can obtain?
I'm surprised BA aren't flogging these on-board with a promise of a discounted refill every time you use it.
If you steal my idea BA I want a cut.
Jul 22, 2017, 9:31 am
#120
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I'm sure there are very many crew who would love to do the same, but have not been empowered by their employers to behave this way. As such, they could find themselves in trouble if they did.