BOB £2.30 for some hot water !!
Jul 21, 2017, 2:13 am
#31
Join Date: Aug 2006
Location: In the sticks
Programs: VS FC Gold, BA EC Gold, Amex Centurion, EK Gold, ex-G-ATVK driver
Posts: 1,834
Jul 21, 2017, 2:21 am
#32
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
What I'd be interested to know is if cabin crew are making notes (or being asked to take notes) of how many cups of water they are giving out?
On my last flight to VIE one of the crew was holding a tray that contained at least 8 cups of water that she handed to passengers from row 12 down to the CE cabin. I didn't see how many she'd already handed out behind me. It seems to me that the water requests are getting more frequent.
Regarding the charge for hot water, well if they'd used one of the cups from the BoB stock then I can see why they charged...not to say that I agree with it.
On my last flight to VIE one of the crew was holding a tray that contained at least 8 cups of water that she handed to passengers from row 12 down to the CE cabin. I didn't see how many she'd already handed out behind me. It seems to me that the water requests are getting more frequent.
Regarding the charge for hot water, well if they'd used one of the cups from the BoB stock then I can see why they charged...not to say that I agree with it.
Jul 21, 2017, 2:28 am
#33
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
The lengths some will go to defend BA on this is laughable. Yes, if a large percentage of customers start doing this, then BA has the right to protect their revenue (as any LCC does), but there's little reason they can't accommodate an individual case on an individual flight. I don't blame the cabin crew - they are following orders.
Like others, I've never had any problem getting free hot water in a restaurant when I am already a paying customer.
I wonder what the response would be if the passenger had a Lemsip sachet in hand and asked for hot water to help them through their stinking cold.
Like others, I've never had any problem getting free hot water in a restaurant when I am already a paying customer.
I wonder what the response would be if the passenger had a Lemsip sachet in hand and asked for hot water to help them through their stinking cold.
Jul 21, 2017, 2:32 am
#34
Join Date: Mar 2016
Posts: 21
I've decided to let my silver membership run out. I will now be flying other carriers as BA is no longer a premium airline in my books. Sad to see it happen as I'm from a BA family and the airline is a long way from the world's favourite that I remember from the 80's & 90's!
Jul 21, 2017, 2:36 am
#35
Join Date: Sep 2005
Location: Scotland
Programs: # Neodymium #
Posts: 968
Forgetting for the moment that the general view of BOB is poor, and devaluing the BA experience...
And that we all agree tea, coffee and hot water should ALL definitely be complimentary...
if someone is charging £2.30 for a cup of tea, then quite reasonable to charge for just hot water. The incremental cost reduction of not supplying the tea bag, is tiny and less than a penny. The costs of getting that cup of hot water to you are basically the same as if it were a cup of tea.
Useful story about a cafe owner's response to a similar complaint on Trip Advisor..
http://www.telegraph.co.uk/news/uknews/12099760/TripAdvisor-York-Bennetts-cafe-owner-leaves-brilliant-response-to-one-star-review.html
And that we all agree tea, coffee and hot water should ALL definitely be complimentary...
if someone is charging £2.30 for a cup of tea, then quite reasonable to charge for just hot water. The incremental cost reduction of not supplying the tea bag, is tiny and less than a penny. The costs of getting that cup of hot water to you are basically the same as if it were a cup of tea.
Useful story about a cafe owner's response to a similar complaint on Trip Advisor..
http://www.telegraph.co.uk/news/uknews/12099760/TripAdvisor-York-Bennetts-cafe-owner-leaves-brilliant-response-to-one-star-review.html
Jul 21, 2017, 2:37 am
#36
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
I'm suprised that after many months of BOB now, people are still thinking that BA is superior to FR or U2 on short haul economy. They are not, so please no more 'even Easyjet' or 'i'd expect this from Ryan Air not British Airways'!
Basically jump on a BA flight short haul and do not expect anything in terms of service in economy, at least for free.
Basically jump on a BA flight short haul and do not expect anything in terms of service in economy, at least for free.
.... and if I don't want to sit in an economy cabin I can book Club.
Oh, and no bloody fanfare when we land!
Jul 21, 2017, 2:54 am
#37
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
So basically, for an entire aircraft, one or two water kettles and the heat-up time. Indeed, where does one draw the line? At that rate, slap a meter on the WC sinks to limit the water for handwashing for each loo visit.
Jul 21, 2017, 2:56 am
#38
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,102
Sometimes the comments here astonish me.
The only way to price something is the worst case scenario. That's everyone taking the **** and asking for hot water.
People pay for a flight, nothing more. They know that it doesn't include any food or drink.
I think that the crew have a difficult enough time getting from one end of the cabin to the other in time without passengers asking for something odd.
The free food / drink options on a domestic flight may have been there but totally unnecessary. If I got on a bus for an hour I wouldn't be in need of any sustenance.
A friend's biggest concern when the BOB was introduced was that he wouldn't get his free bottle of wine! I felt like suggesting that he got a life!
The only way to price something is the worst case scenario. That's everyone taking the **** and asking for hot water.
People pay for a flight, nothing more. They know that it doesn't include any food or drink.
I think that the crew have a difficult enough time getting from one end of the cabin to the other in time without passengers asking for something odd.
The free food / drink options on a domestic flight may have been there but totally unnecessary. If I got on a bus for an hour I wouldn't be in need of any sustenance.
A friend's biggest concern when the BOB was introduced was that he wouldn't get his free bottle of wine! I felt like suggesting that he got a life!
Jul 21, 2017, 3:08 am
#39
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Actually, I'd still disagree with that statement. As a very regular user of FR I would still take BA Y over FR - what I get with BA that I don't with FR: Lounge access before the flight, free seat selection,no financial penalty for forgetting to check in on line before I arrive at the airport, no financial penalty for forgetting to print my BP, a more relaxed atmosphere on board, no regular loud announcements to buy food, drinks, scratchcards, perfumes ... and most recently cameras. Then of course I get Avios too ^
.... and if I don't want to sit in an economy cabin I can book Club.
Oh, and no bloody fanfare when we land!
.... and if I don't want to sit in an economy cabin I can book Club.
Oh, and no bloody fanfare when we land!
For a GGL like yourselves, yes I get you would rather fly BA!
Jul 21, 2017, 3:09 am
#40
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Jul 21, 2017, 3:11 am
#41
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Actually, can the stats department verify the correct number? Out of all BA's passengers in 2016, how many of them had One World Sapphire and Emerald? (Ruby shouldn't count as it is pretty much useless)
Jul 21, 2017, 3:13 am
#42
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Jul 21, 2017, 3:19 am
#43
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
http://www.flyertalk.com/forum/26494124-post71.html
Jul 21, 2017, 3:21 am
#44
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
Supposing I walked into the lounge with a reusable cup or small flask and made my own drink and grabbed some shortbread or whatever biscuits are on the side before boarding. Would that be considered acceptable behavior?
Jul 21, 2017, 3:24 am
#45
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
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This post (part of a larger thread) from a little over a year ago estimated that around 93% of BA customers do not have Silver or above status.
http://www.flyertalk.com/forum/26494124-post71.html
http://www.flyertalk.com/forum/26494124-post71.html