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-   British Airways | Executive Club (https://www.flyertalk.com/forum/british-airways-executive-club-446/)
-   -   BOB 2.30 for some hot water !! (https://www.flyertalk.com/forum/british-airways-executive-club/1855250-bob-2-30-some-hot-water.html)

mike&co Jul 20, 17 3:13 pm

BOB 2.30 for some hot water !!
 
I was on board the Malaga - Gatwick flight yesterday (Y) and sat beside an elderly gentleman who requested a cup of hot water for his tea bag, which he was clearly holding when I took my seat. I can't comment on what type of tea bag it was, herbal or otherwise but when asked if he wanted anything from the trolley he requested a cup of hot water. He was duly provided with this and asked to pay 2.30, this being the exact price for a cup of tea from the BOB menu, including earl grey etc. Just wondering if this was a "one off" or is this the norm when cc are requested to provide hot water to passengers. I have to say I was surprised as he was. Hopefully CIHY and other members of the cabin crew fraternity can enlighten us

Schwann Jul 20, 17 3:18 pm

If everyone came with their sachets of instant coffee/hot chocolate or teabags and expected free hot water BA wouldn't sell anything.

I can understand 2.30 seems a little expensive for hot water, but I understand why they charge for it.

BrianWBrazil Jul 20, 17 3:24 pm

Maybe 2.00 would have been fairer, given he did not use the tea bag, but I doubt the FAs are permitted to stray from the standard menu price codes, so he had to be charged as if for a complete cuppa.

jerry a. laska Jul 20, 17 3:27 pm

From the BOB thread:

Is water still free of charge?
Yes, potable water from the main tank is provided free of charge. If you want hot water you will need to bring a suitable cup for it. Cabin crew have been directed to complete the buy on board service first, before handing out any cups of potable water. Bottled water is available for sale.
http://www.flyertalk.com/forum/briti...l#post27740616

There are a number of posts commenting on the charge for hot water in the reactions thread:
http://www.flyertalk.com/forum/briti...y-service.html

One person did receive hot water and lemon for free.
http://www.flyertalk.com/forum/27784419-post669.html

HIDDY Jul 20, 17 3:30 pm

Probably an old blogger doing some research for an article.

Jed Jul 20, 17 4:04 pm

Quite difficult for the cabin crew in these situations- they are the ones that have to deal with such miserly orders from the top.
Travel with an infant. I'd be very surprised if they wouldn't provide free hot water to add to infant formula. If they refused that, one could write to the daily mail or something and I'm sure it will get published.

YoungSoloTraveler Jul 20, 17 4:08 pm

This is pretty pathetic, I'd expect this from Ryan Air. Not "British Airways". Oh how the mighty have fallen.

I do thank British Airways for their avios program. CX 7500 redemption :cool:

Bluebirdnick Jul 20, 17 4:46 pm


Originally Posted by Schwann (Post 28585134)
If everyone came with their sachets of instant coffee/hot chocolate or teabags and expected free hot water BA wouldn't sell anything.

I can understand 2.30 seems a little expensive for hot water, but I understand why they charge for it.

​​​​​​Ah, but the stated aim of Bob was not to drive revenue, it was to increase choice. Cruz even, with a straight face, said that ba would not charge inflated prices like LCCs do. Your comment makes perfect sense for an airline like Ryanair who are at least honest about why they charge for everything on board but it is very hard to reconcile paying 2.30 for hot water with the guff that accompanied the introduction of bob for ba

Purim Jul 20, 17 6:51 pm

With the issue of stock checks hovering in the background and no customer recovery from the BoB trolley - that's fine. But here does the hot water tally? Churlish FA behavior IMHO.

UKtravelbear Jul 20, 17 8:48 pm


Originally Posted by Purim (Post 28585845)
With the issue of stock checks hovering in the background and no customer recovery from the BoB trolley - that's fine. But here does the hot water tally? Churlish FA behavior IMHO.

Perhaps if the person asking for the hot water had their own cup but once a cup is given out the stock count will be out compared to sales and the CC gets into trouble.

MSPeconomist Jul 20, 17 8:58 pm


Originally Posted by UKtravelbear (Post 28586153)
Perhaps if the person asking for the hot water had their own cup but once a cup is given out the stock count will be out compared to sales and the CC gets into trouble.

It's sad to have BA employing someone to count the cup supply's before and after every flight in order to compare the numbers to BOB sales.

mapleg Jul 20, 17 8:58 pm

If I walk into a restaurant with a teabag and ask for a cup of hot water....will they charge me money? Of course.

You don't expect them to provide it for free.

orbitmic Jul 20, 17 9:43 pm


Originally Posted by mapleg (Post 28586172)
If I walk into a restaurant with a teabag and ask for a cup of hot water....will they charge me money? Of course.

by which you mean "of course not", or else I strongly recommend that you change your choice of restaurants. We are not talking about you having paid to be there, purchased a ticket etc so this is really a restaurant where you have already bought a full meal and are asking for a cup of hot water, or rather a hotel where you have already paid for the room and are asking a cup of hot water.

FrancisA Jul 21, 17 12:27 am


Originally Posted by MSPeconomist (Post 28586169)
It's sad to have BA employing someone to count the cup supply's before and after every flight in order to compare the numbers to BOB sales.

Normal business practice to do stock takes in the food and beverage industry. Seems a perfectly reasonable way to do things to me.

PUCCI GALORE Jul 21, 17 1:16 am

So this person brought a tea bag on board and drinks black tea? This is the conclusion we have to draw. I'm surprised that he didn't bring his own milk and sugar.

Did he protest or object to paying 2.30 or whatever for hot water. I'd be surprised if he didn't if his level of parsimony extends that far.

Unless any of us chose to do the same, who cares?


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