BOB £2.30 for some hot water !!
Jul 21, 2017, 8:01 pm
#76
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
What the elderly gentleman did is that he got and paid for a hotel room, did not order from the room service but did call for a bucket of ice. And yes hotels will gladly deliver those too, not every company in the sector is as oblivious to the very concept of hospitality (of paid customers) as ba.
Maybe next time I go to a restaurant I will bring a thermos of soup, order a main, and then ask them to heat the apple pie I brought with me. That would be mightily hospitable of them if they would do that.
Jul 21, 2017, 8:45 pm
#77
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
Thats why I'm suggesting the hotel model instead
Jul 21, 2017, 8:55 pm
#78
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
Is it? I think you and I must live in two different real worlds. I've seen people get hot water and/or ice cubes in countless hotels and plenty of restaurants. The rare times I've asked either myself, i e actually never been charged. In fact, in a number of countries, a business could not even legally make a price up for something that did not appear on their price list without breaching customer regulations.
However, as I said, I was not proposing that a hypothetical journalist took side, just that they exposed the facts. If many people feel like you, ba would have no reputational damage to worry about.
However, as I said, I was not proposing that a hypothetical journalist took side, just that they exposed the facts. If many people feel like you, ba would have no reputational damage to worry about.
Jul 22, 2017, 2:36 am
#79
Suspended
Join Date: Jul 2007
Posts: 4,477
Most restaurants tell its customer that no food from outside in the form of notice or verbal advice. But rarely any restaurant would refuse to serve free tap water or hot water for a PAYING customer (means someone has paid for something else).
You have to understand a BA passenger had paid his fares thus in the airplane he is a PAYING customer rather than a passer-by to any restaurant. You have to compare the scenario based on the customer to the restaurant as a PAYING customer.
Jul 22, 2017, 2:41 am
#80
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 709
So what would been the headlines if BA had given all the cups away for hot water and then a passenger couldn't buy a cup of ttea or coffee because they had ran out of cups?
Jul 22, 2017, 2:45 am
#81
Join Date: Oct 2004
Location: co down
Programs: etihad guest silver/ba bronze
Posts: 181
Sometimes this site appears to be just like trip advisor.
People sitting watching and hoping for the slightest little complaint about BA to get a week of sitting on the top thread.
The whole "I flew 2000 miles to be insulted brigade" are regulars on here and some to be nothing but cheapskates looking everything for nothing.
People sitting watching and hoping for the slightest little complaint about BA to get a week of sitting on the top thread.
The whole "I flew 2000 miles to be insulted brigade" are regulars on here and some to be nothing but cheapskates looking everything for nothing.
Jul 22, 2017, 3:23 am
#82
Join Date: Dec 2007
Location: London
Programs: BA Gold
Posts: 570
Yes, the customer with the teabag is a cheapskate but the cabin crew should have shown some common sense. I'm sure after they had finished BOB a cup of warm water could have been supplied from the front galley in a plastic cup or heaven forbid a club mug!
Jul 22, 2017, 3:31 am
#83
Join Date: Jan 2003
Location: London, UK
Posts: 5,657
Surely they could have simply given them a mug from the front with some hot water in it?
Much more environmentally friendly than a disposable cup, and I'm sure that no more than one or two people on the entire plane would have asked for the same.
It's customer focused, would surprise and delight, rather than the constant race to the bottom.
Much more environmentally friendly than a disposable cup, and I'm sure that no more than one or two people on the entire plane would have asked for the same.
It's customer focused, would surprise and delight, rather than the constant race to the bottom.
Jul 22, 2017, 3:31 am
#84
Join Date: May 2010
Location: UK
Posts: 5,380
To me it is common sense to not expect to get something for free - especially when it would incur a cost to the supplier.
Jul 22, 2017, 3:34 am
#85
Join Date: May 2010
Location: UK
Posts: 5,380
Surely they could have simply given them a mug from the front with some hot water in it?
Much more environmentally friendly than a disposable cup, and I'm sure that no more than one or two people on the entire plane would have asked for the same.
It's customer focused, would surprise and delight, rather than the constant race to the bottom.
Much more environmentally friendly than a disposable cup, and I'm sure that no more than one or two people on the entire plane would have asked for the same.
It's customer focused, would surprise and delight, rather than the constant race to the bottom.
Jul 22, 2017, 3:40 am
#86
Join Date: Jan 2003
Location: London, UK
Posts: 5,657
But the mugs have to be stored, transported and washed up. A percentage break and need to be replaced. The hot water needs supplying, transporting and heating up. Crew must be paid their time in serving the hot water. It isn't the tea bag that costs for a cup of tea, it is the whole infrastructure around its delivery.
Therefore the marginal cost in giving a customer a mug from Club with hot water in is virtually nil, versus the end result to the customer.
To fly, to serve.
Jul 22, 2017, 3:41 am
#87
Join Date: Nov 2012
Location: Manchester but from Yorkshire better known as Gods country
Programs: BA Gold, , Sandals plat
Posts: 839
What the elderly gentleman did is that he got and paid for a hotel room, did not order from the room service but did call for a bucket of ice. And yes hotels will gladly deliver those too, not every company in the sector is as oblivious to the very concept of hospitality (of paid customers) as ba.
Jul 22, 2017, 3:42 am
#88
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
But the mugs have to be stored, transported and washed up. A percentage break and need to be replaced. The hot water needs supplying, transporting and heating up. Crew must be paid their time in serving the hot water. It isn't the tea bag that costs for a cup of tea, it is the whole infrastructure around its delivery.
Jul 22, 2017, 3:42 am
#89
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
But the mugs have to be stored, transported and washed up. A percentage break and need to be replaced. The hot water needs supplying, transporting and heating up. Crew must be paid their time in serving the hot water. It isn't the tea bag that costs for a cup of tea, it is the whole infrastructure around its delivery.
But really, who are the cheapskates here, the passengers or BA?
Jul 22, 2017, 3:44 am
#90
Join Date: Jan 2003
Location: London, UK
Posts: 5,657
Maybe we're going to start seeing extra carrier surcharges added to account for the cost of capital used to buy BA's aircraft?
Or when interest rates increases, to account for the increased lease payments due on the other part of the fleet?