Iberia/BA nightmare
May 11, 2019, 6:44 pm
#106
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
Agreed. Unfortunately, now, the op will be considered to have accepted the cancellation and full refund as a 'fair' resolution. I'm not a big fan of legal action but this is a case where I feel it would have been justified. BAEC's handling was wholly unacceptable.
May 11, 2019, 7:15 pm
#107
Join Date: Nov 2011
Posts: 691
May 11, 2019, 7:18 pm
#108
Join Date: May 2017
Posts: 2,016
Follow-up: only option offered by Executive Club was cancellation of ticket with full refund of Avios/taxes/fees. This was notified less than 4 days prior to originally ticketed departure flight despite previous assurances from BA over each of the last 4 days that they would find a solution. Was told to follow-up with Customer Relations regarding further compensation/EC261. Can’t wait to hear what their response will be a month from now.
I'm not sure what you should do next. Potential options are to rebook yourself on whatever flights you can book at the airport after Iberia denies boarding and then demand that BA repays you, or requesting that BA pays whatever it costs to postpone your holiday until BA has fixed your booking (i.e. requesting that BA covers extra hotel expenses and any lost salary from your employer). I'm not sure if a court would accept both options.
Regulation 261/2004 is a problem because only IB is liable under that regulation, but BA is the one who messed up.
May 12, 2019, 8:06 am
#109
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
Then, I would seek redress via BA CR (or legal action, more likely). If nothing came out of that then they would eventually have to refund the payments made.
May 20, 2019, 2:35 pm
#110
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
As anticipated by everyone, BA Customer Relations has punted the compensation request and advised me to contact Iberia. In fact, they actually claimed Iberia is responsible since they refused to reinstate the flights. Also, still haven't received my taxes/Avios refunded after waiting 12 days, but CR now says they will "expedite" the refund.
BA really could not of handled any aspect of this situation any worse than they already have.
-FlyerBeek
BA really could not of handled any aspect of this situation any worse than they already have.
-FlyerBeek
Jun 4, 2019, 10:59 pm
#111
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
BA Customer Relations continues to shirk all responsibility. Avios have still not been refunded after four weeks (have been assured weekly the refund is being "expedited" and is "in process") and request for compensation has been denied by both BA (who's clearly at fault here) and Iberia (who refers me to contact BA since the ticket was cancelled by BA). Legal action now seems to be the only option. Does anyone here have any further suggestions? Thanks.
-FlyerBeek
-FlyerBeek
Jun 5, 2019, 1:15 am
#112
Join Date: Sep 2010
Posts: 610
I bought BA flights in May to NYC on Iberia. I got my actual BA reference and put it into Manage my Booking. I returned last week and there is no sign of my avios. I have put a claim in but nothing has actually happened. I didnt even get an acknowledgement email that i had requested this. I am so annoyed.