Iberia/BA nightmare
Mar 31, 2016, 9:20 am
#31
Original Poster
Join Date: Apr 2013
Location: Brasil/Spain (but a heart in Scotland)
Programs: Star Alliance Gold, Iberia Oro, SkyTeam - Elite Plus, Le Club Accor - Platinum
Posts: 408
Yes. I sent a text to my dad saying to check in online yesterday, he replied saying 'oh yes I will. Got the email' it transpires he couldn't choose a seat online, but was told to phone BA when attempting to do so, so he did, and the agent allocated him seats and said nothing about any problem. Indeed, the checkin agent confirmed today the seats were blocked, and their requests for special meals confirmed.
Not being able to check in online would have panicked me. I think he assumed that since nothing was said to him last night, all was fine (and I don't judge that as an unreasonable viewpoint for the infrequent traveller)
As I say, had I not been in the air, I'd have told them to maybe accept defeat, go home and phone iberia and make a decision from there on how to proceed. I think it got to the point where he felt he had no choice but to pay - completely agree CWS - I'd not have booked a return either, and I wish they'd waited to speak with me before doing this, but what is done is done.
Not being able to check in online would have panicked me. I think he assumed that since nothing was said to him last night, all was fine (and I don't judge that as an unreasonable viewpoint for the infrequent traveller)
As I say, had I not been in the air, I'd have told them to maybe accept defeat, go home and phone iberia and make a decision from there on how to proceed. I think it got to the point where he felt he had no choice but to pay - completely agree CWS - I'd not have booked a return either, and I wish they'd waited to speak with me before doing this, but what is done is done.
Mar 31, 2016, 9:25 am
#32
Join Date: Aug 2010
Location: Geneva/Sydney
Programs: Mucci; BA, LT GGL; QF, platinum; Marriott LT Titanium; Hilton Diamond
Posts: 926
I may have missed something but hasn't anyone checked whether their credit card was debited? I would presume that they check their card statements each month.
Mar 31, 2016, 9:48 am
#33
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
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Posts: 31,452
Mar 31, 2016, 9:57 am
#34
Original Poster
Join Date: Apr 2013
Location: Brasil/Spain (but a heart in Scotland)
Programs: Star Alliance Gold, Iberia Oro, SkyTeam - Elite Plus, Le Club Accor - Platinum
Posts: 408
And I will get that checked when they are in the UK and report back here.
If, however,you are told online the payment has gone through, you get a confirmation code and email, and no red flags are seemingly raised, I don't think it can be claimed Iberia is entirely faultless, least not if they made no efforts to make contact/cancel the reservation.
I am very confused as to why the agent at BA seemingly didn't see any problems yesterday when allocating seats. But I don't know how it all works.
If, however,you are told online the payment has gone through, you get a confirmation code and email, and no red flags are seemingly raised, I don't think it can be claimed Iberia is entirely faultless, least not if they made no efforts to make contact/cancel the reservation.
I am very confused as to why the agent at BA seemingly didn't see any problems yesterday when allocating seats. But I don't know how it all works.
Mar 31, 2016, 9:57 am
#35
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Mar 31, 2016, 9:57 am
#36
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Yes. I sent a text to my dad saying to check in online yesterday, he replied saying 'oh yes I will. Got the email' it transpires he couldn't choose a seat online, but was told to phone BA when attempting to do so, so he did, and the agent allocated him seats and said nothing about any problem. Indeed, the checkin agent confirmed today the seats were blocked, and their requests for special meals confirmed.
Not being able to check in online would have panicked me. I think he assumed that since nothing was said to him last night, all was fine (and I don't judge that as an unreasonable viewpoint for the infrequent traveller)
As I say, had I not been in the air, I'd have told them to maybe accept defeat, go home and phone iberia and make a decision from there on how to proceed. I think it got to the point where he felt he had no choice but to pay - completely agree CWS - I'd not have booked a return either, and I wish they'd waited to speak with me before doing this, but what is done is done.
Not being able to check in online would have panicked me. I think he assumed that since nothing was said to him last night, all was fine (and I don't judge that as an unreasonable viewpoint for the infrequent traveller)
As I say, had I not been in the air, I'd have told them to maybe accept defeat, go home and phone iberia and make a decision from there on how to proceed. I think it got to the point where he felt he had no choice but to pay - completely agree CWS - I'd not have booked a return either, and I wish they'd waited to speak with me before doing this, but what is done is done.
Mar 31, 2016, 9:59 am
#37
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
http://www.flyertalk.com/forum/26414707-post20.html
Mar 31, 2016, 10:00 am
#38
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,467
^ another vote, the CC company could be a useful ally here, but indeed we need to know if payment was made.
Some more good advice above too. I feel heartily empathetic to the situation, jackr27, as infrequent fliers truly nothing they could have been expected to do to avoid it IMHO. Another example of how the information gleaned by FTers and shared by the super-regulars can be extraordinarily valuable.
Some more good advice above too. I feel heartily empathetic to the situation, jackr27, as infrequent fliers truly nothing they could have been expected to do to avoid it IMHO. Another example of how the information gleaned by FTers and shared by the super-regulars can be extraordinarily valuable.
Mar 31, 2016, 10:12 am
#39
Join Date: Oct 2003
Location: London
Posts: 3,500
It's a bit like asking someone leaving a supermarket if they've checked the receipt handed to them to make sure they've paid for every item in their trolley.
Mar 31, 2016, 10:21 am
#41
Join Date: Aug 2010
Location: Geneva/Sydney
Programs: Mucci; BA, LT GGL; QF, platinum; Marriott LT Titanium; Hilton Diamond
Posts: 926
I don't think people balance their chequebooks any more, and most of the people who look at the card statement look for transactions they don't recognise, not ones they'd expect but are missing.
It's a bit like asking someone leaving a supermarket if they've checked the receipt handed to them to make sure they've paid for every item in their trolley.
It's a bit like asking someone leaving a supermarket if they've checked the receipt handed to them to make sure they've paid for every item in their trolley.
Anyway, whatever, they must know the month they made the reservation so they should call the card company NOW. The number should be on the back of the card!
Mar 31, 2016, 10:22 am
#42
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Mar 31, 2016, 10:30 am
#43
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
I note that more often than not flights that I pay for do not appear on my CC statement for 4-6 weeks.
I can imagine that it could easily be overlooked if the charge is not in the statement immediately following the transaction. I missed a 'non charge' for seat allocation when I was blue, found out at a later date when there was an aircraft change an I tried to move to more desirable seats.
I can imagine that it could easily be overlooked if the charge is not in the statement immediately following the transaction. I missed a 'non charge' for seat allocation when I was blue, found out at a later date when there was an aircraft change an I tried to move to more desirable seats.
Mar 31, 2016, 10:33 am
#44
Join Date: Oct 2003
Location: London
Posts: 3,500
What makes you think OP's parents wouldn't have many transactions?