Gold Guest List beginner's guide
Nov 27, 2017, 9:44 am
#1021
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Gold Guest List Redemption Reward means one guaranteed redemption booking for a Member and up to 4 passengers travelling on the same booking, subject to availability;
4.1. A Member shall be eligible for two Gold Guest List Redemption Rewards per Tier Point Collection Year starting on the date that the Member received an invitation to the Gold Guest List and was able to receive the Services. This does not affect Members ability to spend Avios in the usual way under the Executive Club membership Terms and Conditions.
4.3. All passengers must travel on the same booking as the Member.
4.3. All passengers must travel on the same booking as the Member.
6.1. A Member shall become eligible to choose one of the following benefits on the date that the Member reaches 7,000, 8,000 and 9,000 Tier Points:
- One additional Gold Guest List Redemption Reward which will be valid for a period of 12 months from date of issue. Please see clause 5 for Gold Guest List Redemption Reward terms & conditions.
- One additional “Gold Upgrade for Two” voucher which will be valid for a period of 12 months from date of issue. Please see Executive Club Conditions of Use for “Gold Upgrade for Two” Terms & Conditions.
- 50,000 Avios which will be added to the Members total Avios balance. Please refer to clause 14.3 of the Executive Club Terms and Conditions for information on Avios points expiry.
- One additional Gold Guest List Redemption Reward which will be valid for a period of 12 months from date of issue. Please see clause 5 for Gold Guest List Redemption Reward terms & conditions.
- One additional “Gold Upgrade for Two” voucher which will be valid for a period of 12 months from date of issue. Please see Executive Club Conditions of Use for “Gold Upgrade for Two” Terms & Conditions.
- 50,000 Avios which will be added to the Members total Avios balance. Please refer to clause 14.3 of the Executive Club Terms and Conditions for information on Avios points expiry.
Nov 27, 2017, 9:54 am
#1022
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
Is this new too:
Gold Upgrade for Two vouchers can be used for up to two travellers on the same reservation, or a single traveller, but cannot be divided and when used, cannot be used again. Existing Gold Upgrade for Two vouchers awarded to Members' accounts also cannot be divided.
In the past, I've definitely split them after they've been issued.
Gold Upgrade for Two vouchers can be used for up to two travellers on the same reservation, or a single traveller, but cannot be divided and when used, cannot be used again. Existing Gold Upgrade for Two vouchers awarded to Members' accounts also cannot be divided.
In the past, I've definitely split them after they've been issued.
Last edited by AdBoy; Nov 27, 2017 at 10:02 am
Nov 27, 2017, 11:11 am
#1023
Original Poster
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
This is an unfortunate change (assuming it's true). It's often convenient to book my wife on a GGL redemption to accompany me on a booking that's a paid business trip. It seems odd that the benefit would not at least be ok for any Household Account members.
Nov 27, 2017, 11:53 am
#1024
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
Hung up and tried again... and was told it was absolutely possible still. The old adage of 'if at first you don't succeed...' holds true!
Last edited by AdBoy; Nov 27, 2017 at 12:06 pm
Nov 27, 2017, 1:09 pm
#1025
Original Poster
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Well, that's a relief AdBoy! There are times where I'm tempted to email the GGL team for clarification, and then I decide it's better to just ask when needed.
Nov 28, 2017, 12:32 am
#1026
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
My frustration lies with the inconsistency.
The first agent specifically checked through what they called ‘new guidance’ but clearly misread it or wrongly interpreted it.
The second phoned though to a manager who waved the request the through.
Nov 28, 2017, 12:52 am
#1027
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,286
Hi - I've just been on the phone to the GGL line, trying to book 4 seats in F. No jokers had been used in F class, and at the start of the conversation there were 4 seats available in A class. During the booking, someone else must have booked a revenue ticket and the number of A class seats available dropped to 3. I was told I had no options and booking was no longer possible. In the guidance above, the bold statement suggests that a request could be submitted to the Revenue team to open up space in A class. I spoke to a supervisor and she told me that this is not permitted under any circumstances.
Any thoughts? Is this possible and I have simply been unlucky with the agent I have been speaking to? Or should the guidelines in the post above be updated to reflect the fact that requests to open up availability are simply not entertained?
Any thoughts? Is this possible and I have simply been unlucky with the agent I have been speaking to? Or should the guidelines in the post above be updated to reflect the fact that requests to open up availability are simply not entertained?
Nov 28, 2017, 5:42 am
#1028
Join Date: Oct 2017
Programs: BA CCR/GGL
Posts: 54
I had to call in to get the 2 X GUF1 once I crossed 7K, and 8K to get it. I hope it works this year as well.
Nov 28, 2017, 6:09 am
#1029
Original Poster
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
I've learned over the years to embrace and appreciate inconsistency. Whenever something becomes consistent, it usually just means that the policy is more rigid and you consistently end up with less. 
Sounds like this coincides with the time when they were discussing outsourcing all call centre staff? I never heard with certainty if they went through with this plan, but in either case, it sounds like they may have built a bigger wall between call centre staff and other teams at BA. Again, assuming this is true. I have yet to not be able to book a GGL redemption for the exact flights I wanted, other than the first time when they did call revenue management (this was back in March of 2016).
Sounds like this coincides with the time when they were discussing outsourcing all call centre staff? I never heard with certainty if they went through with this plan, but in either case, it sounds like they may have built a bigger wall between call centre staff and other teams at BA. Again, assuming this is true. I have yet to not be able to book a GGL redemption for the exact flights I wanted, other than the first time when they did call revenue management (this was back in March of 2016).
Nov 28, 2017, 2:30 pm
#1030
Join Date: Sep 2010
Location: East Cheam
Programs: QF, BA, VA
Posts: 198
I had to call for the 2 x GUF1 after passing 7K a week and a half ago. The emails don't appear to be going out. I should cross 8k today and the GGL customer service rep advised me to call rather than wait for an email.
Nov 30, 2017, 12:43 am
#1031
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,691
I hope that it's just a hang up call again situation. I use the jokers for the parents to fly to Europe during the peak travel times and would really be unfortunate if I can't book them anymore without me traveling.
Dec 3, 2017, 8:30 pm
#1032
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
mistake.
Last edited by Fly2Where; Dec 3, 2017 at 8:39 pm
Dec 5, 2017, 4:59 pm
#1033
Join Date: Jun 2009
Programs: BAEC GGL
Posts: 5
Evening all. I recently qualified as GGL and my current membership year expires this Friday. I called to make a GGL redemption today and was told that my GGL redemptions for this year would carry over to the next membership year, when new redemptions wouldn't be issued until I passed the 3000 tier point threshold for renewal. This is the opposite of what I understand to be the case from everything I've read here - I expected the GGL redemptions for this year to expire on Friday but 2 more to be issued in the new membership year. Many thanks in advance for any clarification.
Dec 5, 2017, 6:42 pm
#1034
Original Poster
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Evening all. I recently qualified as GGL and my current membership year expires this Friday. I called to make a GGL redemption today and was told that my GGL redemptions for this year would carry over to the next membership year, when new redemptions wouldn't be issued until I passed the 3000 tier point threshold for renewal. This is the opposite of what I understand to be the case from everything I've read here - I expected the GGL redemptions for this year to expire on Friday but 2 more to be issued in the new membership year. Many thanks in advance for any clarification.
Dec 5, 2017, 11:57 pm
#1035
Join Date: Oct 2009
Location: SFO, LON
Programs: BA GGL/CCR, Bonvoy Tit, Hilton Dia etc etc
Posts: 2,354
For me too, even if to be fair we both qualified months in advance of our year end IIRC, but I really don't see why that would matter.