Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 15, 2016, 6:01 am
#872
Join Date: Jan 2007
Posts: 4,709
Jan 15, 2016, 7:21 am
#874
Company Representative
Join Date: Jun 2015
Posts: 462
Looking at Avios reward bookings one-way from JFK-LHR, after selecting 'No, I want to continue without stop-overs' the page jumps to a new page saying ' Please provide the following information - There was a problem with your request, please try again later'.
I get around the issue by going back and selecting a LHR-JFK return search and just review the availability on the return leg. The issue doesn't appear to be present on 1-way searches from LHR, so if you could see why a 1-way search starting from JFK causes a problem, it would be appreciated. I've noted the issue for the past 2 weeks (was fine before that).
Pilot37
I get around the issue by going back and selecting a LHR-JFK return search and just review the availability on the return leg. The issue doesn't appear to be present on 1-way searches from LHR, so if you could see why a 1-way search starting from JFK causes a problem, it would be appreciated. I've noted the issue for the past 2 weeks (was fine before that).
Pilot37
this is currently being investigated by our technical teams.
regards
Gavin
Jan 15, 2016, 7:34 am
#875
Join Date: Jan 2014
Location: UK
Programs: BAEC Silver, EY Silver, AF/KL Silver
Posts: 211
Reward flight finder
On this the from/to city,country,continent is not populating correctly - or only for very select destinations e.g. have found that Sydney, Punta Cana, Delhi work but not a lot of good as it doesn't recognise London, LHR or UK!
For example trying to search from London to anywhere (i was looking at Toronto) and when you type the origin and destination in full it returns an error message saying
Sorry, we don’t fly this route.
Please choose another city, or try searching by country or continent.
See all routes on our Explorer Map.
Was working perfectly fine a couple of days ago
Have tried in Chrome and IE
For example trying to search from London to anywhere (i was looking at Toronto) and when you type the origin and destination in full it returns an error message saying
Sorry, we don’t fly this route.
Please choose another city, or try searching by country or continent.
See all routes on our Explorer Map.
Was working perfectly fine a couple of days ago
Have tried in Chrome and IE
Jan 15, 2016, 7:35 am
#876
Company Representative
Join Date: Jun 2015
Posts: 462
is there a reason that BA.com cannot quote me for
KRK-TXL (AirBerlin)
TXL-LHR (BA)
Even as Multi city
It will only show me direct options which are
eg Jan 22 I need to be in London at lunchtime
BA.com only gives me the direct flight late in the day
I can get the 6:30 AB flight KRK to TXL then onto BA 991 and in LHR at midday
KRK-TXL (AirBerlin)
TXL-LHR (BA)
Even as Multi city
It will only show me direct options which are
eg Jan 22 I need to be in London at lunchtime
BA.com only gives me the direct flight late in the day
I can get the 6:30 AB flight KRK to TXL then onto BA 991 and in LHR at midday
we will look into this matter.
regards
Gavin
Jan 15, 2016, 8:28 am
#877
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,921
Jan 17, 2016, 6:35 am
#878
formerly mattking2000
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,187
Issue #2: When AA plays blender with my itineraries, the cancelled flights don't subtract from the total TPs/Avios earned table. As a result, after a few long-haul flights get cancelled, it becomes ridiculously wrong:
Jan 17, 2016, 1:14 pm
#879
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,587
I'm noticing what I believe to be a glitch/error in the way taxes are calculated for Avios redemptions when travel commences in Honduras.
Long story short, my digging reveals that Honduras imposes a 15% tax on base airfare. Further details and examples can be seen in the following thread: Avios Reward Booking ex Honduras - taxes question It was suggested to me there that I post the issue here.
Thank you!
Long story short, my digging reveals that Honduras imposes a 15% tax on base airfare. Further details and examples can be seen in the following thread: Avios Reward Booking ex Honduras - taxes question It was suggested to me there that I post the issue here.
Thank you!
Jan 18, 2016, 8:06 am
#880
Company Representative
Join Date: Jun 2015
Posts: 462
For some reason my contact details don't appear to be getting mapped into redemption bookings properly. Only found out my CX redemption had an issue (equipment change 24 hours in advance so no more first...) when I happened to log into app to double-check departure terminal. Mobile was fine, email was missing - given I'm using local SIM cards the mobile number is rather hit and miss for now...
(Side note, it would be very useful if the app notifications also applied to booking changes - still got the "check in open" notification 24 hours out, although CX allow 48 hours...)
(Side note, it would be very useful if the app notifications also applied to booking changes - still got the "check in open" notification 24 hours out, although CX allow 48 hours...)
sorry for the delay can you PM us your details, exec a/c number should do, then I can have a look and hopefully get this sorted out.
regards
Gavin
Jan 18, 2016, 8:56 am
#881
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
According to BA I have recently aged approximately 16 years and 3 months
On calling BA GGL this morning to make a new booking I answered the usual security questions but - according to the agent - I failed to answer my own date of birth correctly. Given my other answers she did accept I was who I purported to be.
While on the telephone with her I logged into my account and went to 'Manage my account -> update my personal information'. It asked me to confirm my date of birth before I could proceed and would not accept the correct answer.
The agent told me the date they had on file for me. It was completely different to the correct one. Very odd really. There is no (other) suspicious activity on my account so I suspect it's probably cock-up rather than conspiracy.
While on the telephone with her I logged into my account and went to 'Manage my account -> update my personal information'. It asked me to confirm my date of birth before I could proceed and would not accept the correct answer.
The agent told me the date they had on file for me. It was completely different to the correct one. Very odd really. There is no (other) suspicious activity on my account so I suspect it's probably cock-up rather than conspiracy.
Jan 18, 2016, 9:00 am
#882
Join Date: Oct 2011
Location: London
Programs: BA EC Gold
Posts: 214
Reward flight search error still showing as of 5 mins ago btw.
Jan 19, 2016, 1:30 am
#883
Company Representative
Join Date: Jun 2015
Posts: 462
On calling BA GGL this morning to make a new booking I answered the usual security questions but - according to the agent - I failed to answer my own date of birth correctly. Given my other answers she did accept I was who I purported to be.
While on the telephone with her I logged into my account and went to 'Manage my account -> update my personal information'. It asked me to confirm my date of birth before I could proceed and would not accept the correct answer.
The agent told me the date they had on file for me. It was completely different to the correct one. Very odd really. There is no (other) suspicious activity on my account so I suspect it's probably cock-up rather than conspiracy.
While on the telephone with her I logged into my account and went to 'Manage my account -> update my personal information'. It asked me to confirm my date of birth before I could proceed and would not accept the correct answer.
The agent told me the date they had on file for me. It was completely different to the correct one. Very odd really. There is no (other) suspicious activity on my account so I suspect it's probably cock-up rather than conspiracy.
Ryan
Jan 19, 2016, 3:11 am
#884
Join Date: Dec 2015
Location: London
Programs: BA Gold
Posts: 26
I'm not sure if I am posting in the right place but here goes. This is maybe just the app and not the website since I haven't checked in on the website in a while but I am Silver exec and the past two times I have checked in (domestic and euro traveller) it has come up with only one checked bag allowed. Is there any explanation for this?
Thanks
Thanks
Jan 19, 2016, 6:03 am
#885
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248