Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 8, 2016, 12:18 pm
#841
Join Date: Apr 2015
Programs: BA Silver
Posts: 21
Trying to pay off a holiday on the BA website, when I get to the payment page the Balance Due is in the negative, and when I try to pay off part of it, I enter an amount in the box and then it disappears when I click elsewhere on the page.
Hidden the details but showing where the issue is in this screenshot: http://prntscr.com/9nndur
Hidden the details but showing where the issue is in this screenshot: http://prntscr.com/9nndur
Last edited by Meekel; Jan 8, 2016 at 12:43 pm
Jan 9, 2016, 9:17 pm
#843
Join Date: Apr 2003
Location: Berkeley, CA, USA
Programs: UA 2P, HH Gold
Posts: 104
Seems to be an issue checking award availably on the NYC-LHR route going on since yesterday at least.
Other way round and all other routes seem to work fine, but when checking flights out of NYC I get the following message:
Error
There was a problem with your request, please try again later.
Edited to add: others have complained about the same issue, so not just me.
Other way round and all other routes seem to work fine, but when checking flights out of NYC I get the following message:
Error
There was a problem with your request, please try again later.
Edited to add: others have complained about the same issue, so not just me.
Jan 10, 2016, 9:16 pm
#844
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,203
Tying to claim missing avios.
keep getting this message after entering ticker number
(yes it's spelt as administractor in the error message)
Get this using the app on i Phone and Pad as well as on BA.com using both firefox and edge.
keep getting this message after entering ticker number
/temp_outage.html is unavailable, please contact system administractor.
(yes it's spelt as administractor in the error message)
Get this using the app on i Phone and Pad as well as on BA.com using both firefox and edge.
Jan 11, 2016, 7:19 am
#846
Company Representative
Join Date: Jun 2015
Posts: 462
Hi Guys
I'm new to the forum but I've got a bug to report... I'm trying to book flights from Antigua to Oslo... the date is not important...when the price matrix page comes up it quotes the fare in XCD (local caribbean currency)... its about 4000XCD return.... when I go through to complete the booking, the final payment page suddenly switches the currency to USD...4000 USD is really expensive for a world traveller ticket from the Caribbean to europe....
thanks in advance
I'm new to the forum but I've got a bug to report... I'm trying to book flights from Antigua to Oslo... the date is not important...when the price matrix page comes up it quotes the fare in XCD (local caribbean currency)... its about 4000XCD return.... when I go through to complete the booking, the final payment page suddenly switches the currency to USD...4000 USD is really expensive for a world traveller ticket from the Caribbean to europe....
thanks in advance
We have already identified this particular issue and the fix should be in place soon.
regards
Gavin
Jan 11, 2016, 7:39 am
#847
Company Representative
Join Date: Jun 2015
Posts: 462
Here's an odd one. I have an existing JFK-LHR-JFK award booking in J class. I'm trying to change the date of my return flight, by following these steps:
1. Logging into my Exec Club account.
2. Clicking "Manage my booking" for the relevant trip.
3. Selecting "Change/Cancel Booking" under the return flight, and then selecting "change date/time of my flight".
4. Ticking to indicate I have the consent of all passengers.
5. For the outbound flight, I select the radio button for "I do not want to change this flight."
6. For the return flight, I select the radio button for "I want to change the date of this flight to ..." and then click the button for "select a travel date".
7. The site then gives me a calendar, with available dates highlighted in red, and with a selectable radio button on each available date. I'd like to change my return flight to Feb 3, so that's the radio button I select. (Significantly, neither Feb 2 nor Feb 4 are available dates, so neither is highlighted in red and neither has a radio button). After selecting February 3, I click "confirm date selection."
8. This returns me to the previous page, but here's the probem - that page now things I am trying to change my date to February 2, the day prior to the one I actually selected. And when I hit continue, it tells me there are no available flights on February 2. Other dates on the calendar seem to do the same thing - no matter what available date I click on the calendar, it gives me availability for the day before.
Any advice?
JK
1. Logging into my Exec Club account.
2. Clicking "Manage my booking" for the relevant trip.
3. Selecting "Change/Cancel Booking" under the return flight, and then selecting "change date/time of my flight".
4. Ticking to indicate I have the consent of all passengers.
5. For the outbound flight, I select the radio button for "I do not want to change this flight."
6. For the return flight, I select the radio button for "I want to change the date of this flight to ..." and then click the button for "select a travel date".
7. The site then gives me a calendar, with available dates highlighted in red, and with a selectable radio button on each available date. I'd like to change my return flight to Feb 3, so that's the radio button I select. (Significantly, neither Feb 2 nor Feb 4 are available dates, so neither is highlighted in red and neither has a radio button). After selecting February 3, I click "confirm date selection."
8. This returns me to the previous page, but here's the probem - that page now things I am trying to change my date to February 2, the day prior to the one I actually selected. And when I hit continue, it tells me there are no available flights on February 2. Other dates on the calendar seem to do the same thing - no matter what available date I click on the calendar, it gives me availability for the day before.
Any advice?
JK
I will need to recreate this, will PM you if I need more details.
regards
Gavin.
Jan 12, 2016, 3:35 pm
#848
Ambassador: Alaska Airlines
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,863
Taxes inappropriately calculated on avios redemptions when travel starts in Honduras
I'm noticing what I believe to be a glitch/error in the way taxes are calculated for Avios redemptions when travel commences in Honduras.
Long story short, my digging reveals that Honduras imposes a 15% tax on base airfare. When I search for an Avios redemption starting in Honduras, BA.com seems to price it out including this 15% tax (even though the airfare should be zero). The tax varies with date/market and fluctuates with the lowest published fare. Other programs (such as AA itself and AS) that have this same award, do not quote the price with this tax. Further details and examples can be seen in the following thread: Avios Reward Booking ex Honduras - taxes question It was suggested to me there that I post the issue here.
Thank you!
Long story short, my digging reveals that Honduras imposes a 15% tax on base airfare. When I search for an Avios redemption starting in Honduras, BA.com seems to price it out including this 15% tax (even though the airfare should be zero). The tax varies with date/market and fluctuates with the lowest published fare. Other programs (such as AA itself and AS) that have this same award, do not quote the price with this tax. Further details and examples can be seen in the following thread: Avios Reward Booking ex Honduras - taxes question It was suggested to me there that I post the issue here.
Thank you!
Jan 12, 2016, 4:29 pm
#849
Join Date: Oct 2013
Programs: BA Gold GGL
Posts: 1,068
Currently when making a booking you have to select the departure country to begin with. You are then shown the departure cities.
Are there any plans to remove this?
For me, it's a nuisance especially for some cities which are near each other but have a border between them. I would prefer to search by airport code or to just start typing and options appear. I notice on the app there is no such country choice.
Are there any plans to remove this?
For me, it's a nuisance especially for some cities which are near each other but have a border between them. I would prefer to search by airport code or to just start typing and options appear. I notice on the app there is no such country choice.
Jan 12, 2016, 10:49 pm
#850
Join Date: Jan 2001
Location: Switzerland
Programs: BA Gold, LH Sen, Bonvoy Plat
Posts: 844
OLCI and >1 checked-in bags in CW
OLCI for two pax (both BAEC Gold) today in CW to LHR and further in CE. Three bags in total to check in.
On ba.com and on the App, when selecting the number of bags to check in, the free allowance says 1 bag per pax, instead of three, the real allowance. Then, when selecting 1 for pax1 and "more than one" for pax2, OLCI comes up with statements about how to pay for the extra bag - paying in advance is apparently cheaper
I completed the task by selecting 1 bag for both and leaving the rest for the airport.
The ticket, issued by BA, included BA CW, BA CE, BA F, CX J and QF J segments.
On ba.com and on the App, when selecting the number of bags to check in, the free allowance says 1 bag per pax, instead of three, the real allowance. Then, when selecting 1 for pax1 and "more than one" for pax2, OLCI comes up with statements about how to pay for the extra bag - paying in advance is apparently cheaper
I completed the task by selecting 1 bag for both and leaving the rest for the airport.
The ticket, issued by BA, included BA CW, BA CE, BA F, CX J and QF J segments.
Jan 13, 2016, 5:49 am
#851
Company Representative
Join Date: Jun 2015
Posts: 462
Seems to be an issue checking award availably on the NYC-LHR route going on since yesterday at least.
Other way round and all other routes seem to work fine, but when checking flights out of NYC I get the following message:
Error
There was a problem with your request, please try again later.
Edited to add: others have complained about the same issue, so not just me.
Other way round and all other routes seem to work fine, but when checking flights out of NYC I get the following message:
Error
There was a problem with your request, please try again later.
Edited to add: others have complained about the same issue, so not just me.
Have had a look into this and there does appear to be award availability on that specific route, could you please pm me with specific dates and maybe a screenshot of the error, this would be of great help to pin this issue down.
thanks
Gavin
Jan 13, 2016, 6:32 am
#852
Join Date: Oct 2011
Location: London
Programs: BA EC Gold
Posts: 214
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Hello Gavin - I'm seeing the same error as timol for an LHR > Philadelphia avois redemption search. Web site and app. Looking at late August 2016. For what it's worth, when the web site auto-completes Philadelphia it shows as PhiladelPhia (capital P for the second p).
Jan 13, 2016, 10:15 am
#853
Join Date: Sep 2013
Location: NYC
Programs: BAEC Gold. Marriott Gold.
Posts: 70
Having the same issue as above on the reward booking from NYC to LHR. It keeps taking me back to the question asking if I want a stopover or not as part of the booking.
I have been having this issue for about 2 weeks.
I have been having this issue for about 2 weeks.
Jan 13, 2016, 4:25 pm
#854
Join Date: Mar 2003
Location: Here today gone tomorrow
Programs: *G, ow Saph
Posts: 2,865
I have an existing booking, go to change the booking in MMB (allowed by fare rules). It prompts me to log in to Exec Club (I am already logged in). If I log in again through the link, the Exec Club home page reloads. If I don't, then I get:
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later. "
Am I to conclude that it is not in fact possible to change a booking online, despite BA's promises to the contrary? Or is this really just temporarily broken?
I'm somewhere that it's really not convenient to call and would like to sort this out online if at all possible.
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later. "
Am I to conclude that it is not in fact possible to change a booking online, despite BA's promises to the contrary? Or is this really just temporarily broken?
I'm somewhere that it's really not convenient to call and would like to sort this out online if at all possible.
Jan 14, 2016, 8:35 am
#855
Company Representative
Join Date: Jun 2015
Posts: 462
Currently when making a booking you have to select the departure country to begin with. You are then shown the departure cities.
Are there any plans to remove this?
For me, it's a nuisance especially for some cities which are near each other but have a border between them. I would prefer to search by airport code or to just start typing and options appear. I notice on the app there is no such country choice.
Are there any plans to remove this?
For me, it's a nuisance especially for some cities which are near each other but have a border between them. I would prefer to search by airport code or to just start typing and options appear. I notice on the app there is no such country choice.
thank you for your suggestion , I will pass it onto the relevant department.
thanks
Gavin