Understanding GUF2
Mar 7, 2024, 4:47 am
#1096
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL
Posts: 1,666
It may also be a POS issue if you are only upgrading a flight in one direction.
Mar 7, 2024, 4:53 am
#1097
Join Date: Sep 2010
Location: Edinburgh
Programs: Mucci; BAEC GGL; (In memoriam: KLM Flying Dutchman Royal Wing & FB Platinum Elite)
Posts: 188
I’ve had this very issue, just ask them to check again as above.
Mar 7, 2024, 4:54 am
#1098
Join Date: Feb 2022
Location: Belfast - GB
Programs: BA Exec - BA GGL/CCR, UA Premier Platinum
Posts: 79
I got my outbound upgraded ok on the same booking, it was just the return was proving an issue. I did ask them to double check for A Class as I am seeing A class availability. They still said none was available. Will ring up again as i'm assuming its something on their end
Mar 8, 2024, 3:54 pm
#1099
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
I had the same issue. The agent claimed no A availability and pulled a joker. Another agent later confirmed to me that there was (still) A availability. Basically, I lost a joker over this. The second agent told me I could escalate it but it would get the original agent in trouble. I didn't want that so I did nothing about it. Then, the original agent called me back and still claimed there had been no A availability, but made me some kind of offer where I would have had to pay Avios or something. He was clearly trying to cover up his own mistake. I just said forget it, no worries. But in hindsight, it annoys me what the original agent pulled off.
Mar 8, 2024, 4:05 pm
#1100
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL
Posts: 1,666
I had the same issue. The agent claimed no A availability and pulled a joker. Another agent later confirmed to me that there was (still) A availability. Basically, I lost a joker over this. The second agent told me I could escalate it but it would get the original agent in trouble. I didn't want that so I did nothing about it. Then, the original agent called me back and still claimed there had been no A availability, but made me some kind of offer where I would have had to pay Avios or something. He was clearly trying to cover up his own mistake. I just said forget it, no worries. But in hindsight, it annoys me what the original agent pulled off.
I'd understand if general Customer Services staff didn't know these kinds of details but I'd expect GGL staff to be trained or as a minimum, to know who to ask.
Mar 8, 2024, 5:00 pm
#1101
Join Date: Oct 2014
Programs: BA GGL, Hilton Diamond, IHG Diamond
Posts: 815
Has anyone yet worked out what the actual rules and requirements are for accessing A inventory on AA with a GUF? And how would one know what is actually available if just looking at EF? Because even with an AA prime flight number, A class commercial availability and A class upgrade availability showing on EF I have never managed to successfully upgrade..
Mar 8, 2024, 5:05 pm
#1102
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,328
If you're searching for availability as per below and it shows as available then you need to HUACA - the agent probably doesn't know how to process the upgrade. They do need to swap from BA flight numbers to AA prime which can potentially cause a reprice, however it's easily done - just a few phone calls to some back office department. (In my experience the reprice has always been £0).
Mar 8, 2024, 6:28 pm
#1103
Join Date: Oct 2014
Programs: BA GGL, Hilton Diamond, IHG Diamond
Posts: 815
Thanks for the info. All of what you shared is what I have followed.
HUACA didn’t work with the GGL team in the UK and India having the same opinion over many days: they could not see the A upgrade inventory that I was seeing on EF even on AA prime numbers (which I originally booked onto anyway.)
HUACA didn’t work with the GGL team in the UK and India having the same opinion over many days: they could not see the A upgrade inventory that I was seeing on EF even on AA prime numbers (which I originally booked onto anyway.)
Mar 8, 2024, 6:30 pm
#1104
Join Date: Jul 2011
Location: NYC/London
Programs: BA GfL, Marriott GfL
Posts: 62
Trying to use a GUF1 to upgrade an existing JFK-LHR return. There is A class availability. When I do a trial booking for First vs Club the Carrier Imposed Charge is the same ($1940) does that mean there should be no up-charge for the booking, for a while I thought there was a $200 difference in YQ?
Also first time calling, and making the upgrade request I was put on hold and got cut off after waiting for 30mins. Second call the agent said it was in the queue for ticketing and they would get back to me 'within the week' !? I expressed that I was concerned about the limited A class availability going and was told it was 'on hold' but looking at expert flyer I do not see a drop in availability or a hold put on any of my GUF vouchers as I would expect/have seen in the past. Sadly, I'm not sure I have any faith in the BA call center or IT systems to make this happen without further prodding, other than hang up and call again any suggestions on prompts to use with the agent to get this moving?
Thanks
Also first time calling, and making the upgrade request I was put on hold and got cut off after waiting for 30mins. Second call the agent said it was in the queue for ticketing and they would get back to me 'within the week' !? I expressed that I was concerned about the limited A class availability going and was told it was 'on hold' but looking at expert flyer I do not see a drop in availability or a hold put on any of my GUF vouchers as I would expect/have seen in the past. Sadly, I'm not sure I have any faith in the BA call center or IT systems to make this happen without further prodding, other than hang up and call again any suggestions on prompts to use with the agent to get this moving?
Thanks
Mar 8, 2024, 11:58 pm
#1105
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Thanks for the info. All of what you shared is what I have followed.
HUACA didn’t work with the GGL team in the UK and India having the same opinion over many days: they could not see the A upgrade inventory that I was seeing on EF even on AA prime numbers (which I originally booked onto anyway.)
HUACA didn’t work with the GGL team in the UK and India having the same opinion over many days: they could not see the A upgrade inventory that I was seeing on EF even on AA prime numbers (which I originally booked onto anyway.)
Apr 1, 2024, 12:33 pm
#1106
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,549
Hi All
Got a 5-week jaunt to JNB from MEX via LHR. Used a GUF2 for it. We thinking of shortening it one week due to some work commitments. Was wondering how I can search for availability as we booked it using WTP avios for CW seats, not cash. What's the simplest way to know if we can move the date of return forward a week? I don't have another voucher, so can't see it in the Avios portal by pricing up a new ticket.
Thanks in adv
Got a 5-week jaunt to JNB from MEX via LHR. Used a GUF2 for it. We thinking of shortening it one week due to some work commitments. Was wondering how I can search for availability as we booked it using WTP avios for CW seats, not cash. What's the simplest way to know if we can move the date of return forward a week? I don't have another voucher, so can't see it in the Avios portal by pricing up a new ticket.
Thanks in adv