Originally Posted by
Football Fan
I had the same issue. The agent claimed no A availability and pulled a joker. Another agent later confirmed to me that there was (still) A availability. Basically, I lost a joker over this. The second agent told me I could escalate it but it would get the original agent in trouble. I didn't want that so I did nothing about it. Then, the original agent called me back and still claimed there had been no A availability, but made me some kind of offer where I would have had to pay Avios or something. He was clearly trying to cover up his own mistake. I just said forget it, no worries. But in hindsight, it annoys me what the original agent pulled off.
I wouldn't have been so quick to lose a Joker over someone's mistake. It seems highly unlikely that anyone would be fired or anything close to it over something like this - but it should certainly be a learning point. Perhaps BA can identify that the training is insufficient or perhaps doesn't cover this area well enough.
I'd understand if general Customer Services staff didn't know these kinds of details but I'd expect GGL staff to be trained or as a minimum, to know who to ask.