Originally Posted by
taylopet
Trying to use a GUF1 to upgrade an existing JFK-LHR return. There is A class availability. When I do a trial booking for First vs Club the Carrier Imposed Charge is the same ($1940) does that mean there should be no up-charge for the booking, for a while I thought there was a $200 difference in YQ?
Also first time calling, and making the upgrade request I was put on hold and got cut off after waiting for 30mins. Second call the agent said it was in the queue for ticketing and they would get back to me 'within the week' !? I expressed that I was concerned about the limited A class availability going and was told it was 'on hold' but looking at expert flyer I do not see a drop in availability or a hold put on any of my GUF vouchers as I would expect/have seen in the past. Sadly, I'm not sure I have any faith in the BA call center or IT systems to make this happen without further prodding, other than hang up and call again any suggestions on prompts to use with the agent to get this moving?
Thanks
Just to follow-up on my GUF saga from last week. Called the Gold line several times during the week each time the agent said "all in hand, it has been sent for ticketing" after a week and multiple agents, finally got an agent who knew what they were doing, said the booking was a mess and that they would take care of it. Of course by this point the return flight had no A class availability (flight is next week), I asked, given the circumstances if they could move me to a later flight that day that still had A class availability which they were able to do (surprising to me), including a $0.20 refund, and apply the GUF so it all worked out in the end. It seems like a shocking number of Gold Support Line agents don't know how to process GUF. Even when it goes well, it is a tedious process, hopefully something the future BA IT investment can address....