Understanding GUF2
Mar 28, 2023, 10:16 pm
#871
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,100
My GUF2 is gone too (received Nov 22, valid until Nov 23).
I'll wait a couple of days, then, if the problem isn't solved, since I have to contact BA regarding another GUF2 that was not automatically credited I'll ask about this issue too.
I'll wait a couple of days, then, if the problem isn't solved, since I have to contact BA regarding another GUF2 that was not automatically credited I'll ask about this issue too.
Mar 28, 2023, 10:47 pm
#872
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,724
Hmmmm. Yes I am less than what I should have by I think one additional GUF1, as I am not sure that I let it drop to a single GUF, but it is not like something I record.
Mar 29, 2023, 12:34 am
#874
Join Date: Jan 2017
Location: London UK
Programs: BA Gold Guest List & GfL, Accor Gold, Hilton Diamond, Avis Presidents Club
Posts: 186
I have a couple not showing, but I also noticed that information about previous Amex and GUF vouchers is not visible. Presumably a glitch that will soon sort itself out.
Mar 29, 2023, 12:57 am
#876
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Three of mine have disappeared, they were issued in december last year. they are not showing on the list of used or expired ones either.
I also have another one from February this year which is showing as used, but i would never have used it since i have many due to expire before it. it is showing on the my evouchers list as this very weird entry
I also have another one from February this year which is showing as used, but i would never have used it since i have many due to expire before it. it is showing on the my evouchers list as this very weird entry
Mar 29, 2023, 6:19 am
#879
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
Three of mine have disappeared, they were issued in december last year. they are not showing on the list of used or expired ones either.
I also have another one from February this year which is showing as used, but i would never have used it since i have many due to expire before it. it is showing on the my evouchers list as this very weird entry
I also have another one from February this year which is showing as used, but i would never have used it since i have many due to expire before it. it is showing on the my evouchers list as this very weird entry
Mar 29, 2023, 10:01 am
#880
Join Date: Jul 2017
Programs: ExecutiveClub GGL/CCR MileagePlus 1K FLyingBlue GOld
Posts: 231
Gold Upgrade Vouchers missing from my account
Just a heads up, there has been some work on Ba dot com and as I know that sometimes it happens, I went to check my Executive club and I was surprised to see 3 upgrade vouchers just disappearing and nowhere to be found, they are not on my used or expired vouchers either. Check your profiles and see if yours are missing too or maybe is just "only my luck". I emailed Ba to see what is up with it. I will post their reply when I get it.
Mar 29, 2023, 10:18 am
#881
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Yes you aren’t the only one. See the last few posts of this thread earlier today Understanding GUF2
Mar 29, 2023, 10:19 am
#882
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
Just got off the phone with BA. They are not aware of any issues specifically relating to GUF vouchers but the agent I spoke with did say that the most recent IT upgrade has played havoc with their systems today. She has escalated the call to their "back office" and they will investigate. I did point out that it wasn't just me who was impacted but that lots of esteemed members of this forum had also lost their vouchers! I guess we'll just have to wait and see what happens. I assume it's just some data feed into the bowels of BA's IT that is broken but who knows.
Mar 29, 2023, 10:22 am
#883
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
It does now mean I’ll need to keep my own spreadsheet of GUFs as I can’t trust BA’s IT.
the gold line may not have heard about it, but I can assure you the GGL line has - and not from me.
the gold line may not have heard about it, but I can assure you the GGL line has - and not from me.
Mar 29, 2023, 11:24 am
#885
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
I don't have as many as you but yes a list will be needed, I already keep track on which flights I've spent jokers or gufs on along with avios and tier point tracking and will now expand it with vouchers earned and not spent...