Golden Ticket ...
Aug 6, 2013, 7:41 pm
#91
Join Date: Mar 2008
Location: ARN
Programs: Mucci Entry Level, BA Gold, EK Pleb, SK Pleb, QR Pleb
Posts: 3,585
I don't know, the concept feels a bit patronising towards the crew. More like "here you go, a little gold star, give us a smile now"
. If this Golden Ticket would have some real cash value to the crew member that would change my mind. Maybe a bottle of champagne or a nice box of chocolate. I like the /welldone where I can explain the reason for the "well done". And of course, you should always tell the crew when you had a great flight
Aug 7, 2013, 12:14 pm
#92
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
One ticket was delivered by post this morning. I still do not know how it works. Is this like an SPG Thank You certificate?
The Golden Ticket gives off a bit unpleasant chemical smell...
The Golden Ticket gives off a bit unpleasant chemical smell...
Nov 26, 2013, 5:32 am
#94
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,898
It's not clear to me whether it's being continued or not. I've asked Frank VdP twice at GGL events recently and didn't come away any the wiser - so I assume it's being discussed internally! There was a "Golden Ticket" event a couple of months ago where some of the winners were congratulated and I think that marked the formal end of the pilot phase.
Nov 26, 2013, 8:09 am
#98
Join Date: Oct 2011
Posts: 343
While I do agree that it doesn't serve any huge purpose as it is, I do think it shold be kept, but enhanced. Even a £10 M&S voucher would be sufficient, just a little something to say well done.
I know I really appreciated it when I got my 4, and so I don't believe it is completely pointless. All of them were not for the day to day, but for handling things well when things went wrong.
Keep giving them out if you have them, I certainly know we appreciate them on my flights.
Kind regards
BA.MF.CSM
I know I really appreciated it when I got my 4, and so I don't believe it is completely pointless. All of them were not for the day to day, but for handling things well when things went wrong.
Keep giving them out if you have them, I certainly know we appreciate them on my flights.
Kind regards
BA.MF.CSM
Nov 26, 2013, 8:15 am
#99
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
CIHY, I take it you are against it because of the specific implementation (I remember your earlier comment about having to attend meetings outside of paid time) and not against the general idea of recognising outstanding service? Or am I wrong?
Nov 26, 2013, 9:17 am
#100
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
I have absolutely no problem with being recognised by the customer for giving great service and I would encourage anyone to use the Well Done on ba.com.
The problem I think with the Golden Tickets is that the customer believes that they are giving us something special and that we get some sort of recognition, the only recognition we get is our manager thanking us, but we have to do this in our own time.
I don't want money or a gift, I want the tools to make my job easier and to be able to give a service that I can be proud of and the customer is happy with.
The problem I think with the Golden Tickets is that the customer believes that they are giving us something special and that we get some sort of recognition, the only recognition we get is our manager thanking us, but we have to do this in our own time.
I don't want money or a gift, I want the tools to make my job easier and to be able to give a service that I can be proud of and the customer is happy with.
Nov 26, 2013, 9:45 am
#101
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
It's not clear to me whether it's being continued or not. I've asked Frank VdP twice at GGL events recently and didn't come away any the wiser - so I assume it's being discussed internally! There was a "Golden Ticket" event a couple of months ago where some of the winners were congratulated and I think that marked the formal end of the pilot phase.
anyway, it looks like its gone forever!
Last edited by crazyarmadillo; Nov 26, 2013 at 9:46 am Reason: dash -
Nov 26, 2013, 9:54 am
#102
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I have absolutely no problem with being recognised by the customer for giving great service and I would encourage anyone to use the Well Done on ba.com.
The problem I think with the Golden Tickets is that the customer believes that they are giving us something special and that we get some sort of recognition, the only recognition we get is our manager thanking us, but we have to do this in our own time.
I don't want money or a gift, I want the tools to make my job easier and to be able to give a service that I can be proud of and the customer is happy with.
The problem I think with the Golden Tickets is that the customer believes that they are giving us something special and that we get some sort of recognition, the only recognition we get is our manager thanking us, but we have to do this in our own time.
I don't want money or a gift, I want the tools to make my job easier and to be able to give a service that I can be proud of and the customer is happy with.
Nov 29, 2013, 7:20 am
#103
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
The problem I think with the Golden Tickets is that the customer believes that they are giving us something special and that we get some sort of recognition, the only recognition we get is our manager thanking us, but we have to do this in our own time.
I don't want money or a gift, I want the tools to make my job easier and to be able to give a service that I can be proud of and the customer is happy with.
I don't want money or a gift, I want the tools to make my job easier and to be able to give a service that I can be proud of and the customer is happy with.
All seems a bit too cheesy for my liking. It reminds me of the Gold stars handed out by my primary school teacher every Friday to those who had good performance that week. I never ever did get one of them.
Nov 29, 2013, 7:27 am
#104
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I think the point CIHY is making is that - unlike having them handed out on a Friday during school time - they have to come in outside of 'school time' to receive them. Personally, I wouldn't have a problem with that but I can appreciate there are those - including CIHY and no doubt others - who do.
Dec 5, 2013, 2:44 am
#105
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
Gave out my Golden Ticket last night to Steve, our Purser on the LHR AMS flight last night. Steve made the flight a real pleasure and we had more attention from his crew on our short flight than we have previously received on TATL flights! He was very pleased and the chap in 1D said he wished he had one to give out.
We got talking and 1D is a lurker here but a very regular flier with about 96K life time points
We got talking and 1D is a lurker here but a very regular flier with about 96K life time points