Want to know your CIV score? Just ask then!
Jul 16, 2013, 10:27 am
#1
Original Poster
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
Want to know your CIV score? Just ask then!
Some days ago I was on a flight where a significant amount of alcohol was ingested in a very short amount of time.
Fuelled by the drinks and by my companion, who also happens to be a GCH and almost as competitive as me
, I ended up asking if she wouldn't mind telling us what our corresponding CIV scores were.
To my surprise, the CC said she didn't know what a CIV score was and that the PIL only showed what sort of card each pax had.
I then proceeded to explain to her, roughly, what the CIV score was and where it could be found on the PIL: "it's the two-digit number next to the pax card type".
Still, confused, she just handed over the PIL to us so that we could have a look for ourselves. Low and behold, the CIV was clearly printed there for all status holders on the flight.
Shouldn't all cabin crew now what the CIV is? I guess it's not really that important but isn't this part of their training?
Fuelled by the drinks and by my companion, who also happens to be a GCH and almost as competitive as me
, I ended up asking if she wouldn't mind telling us what our corresponding CIV scores were.To my surprise, the CC said she didn't know what a CIV score was and that the PIL only showed what sort of card each pax had.
I then proceeded to explain to her, roughly, what the CIV score was and where it could be found on the PIL: "it's the two-digit number next to the pax card type".
Still, confused, she just handed over the PIL to us so that we could have a look for ourselves. Low and behold, the CIV was clearly printed there for all status holders on the flight.
Shouldn't all cabin crew now what the CIV is? I guess it's not really that important but isn't this part of their training?
Jul 16, 2013, 10:31 am
#2
Join Date: Mar 2011
Programs: MUCCI
Posts: 833
That's a serious breach of the data protection act she committed. Passengers should not be handed copies of the manifest.
It also goes to show that you're not going to get treated any differently on board based upon your CIV !
It also goes to show that you're not going to get treated any differently on board based upon your CIV !
Jul 16, 2013, 10:34 am
#3
Join Date: Mar 2003
Location: Edinburgh, UK
Programs: BA Gold, Hilton Diamond
Posts: 968
Jul 16, 2013, 11:39 am
#5
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
I can't beleive this crew member did not know what a CIV was and that they handed you the passenger information list!
Was this the in charge crew member, I hope not!!
Was this the in charge crew member, I hope not!!
Jul 16, 2013, 11:59 am
#6
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,964
A breach, yes, but in the grand scheme of things, it is a fairly minor breach of the DPA - it affected a limited number of people, and contained a limited amount of personal data.
It shouldn't have happened, but let's not get OTT!
It shouldn't have happened, but let's not get OTT!
Jul 16, 2013, 12:04 pm
#7
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
Jul 16, 2013, 12:06 pm
#8
Join Date: Jan 2009
Location: LUX
Programs: BA Gold GGL, Hilton Diamond, FB Grey, Amex MR, Trop Plus Gold
Posts: 851
Quite agree, poor form, but fairly minor, and as it's not the information stored on computer that you had access to (rather, a facsimile of it), it would depend on the Information Commissioner's call as to whether a copy of the PIL is a "relevant filing system" as defined under the act.
Jul 16, 2013, 12:08 pm
#9
Join Date: Sep 2003
Location: OSL
Posts: 2,646
Jul 16, 2013, 12:22 pm
#10
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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I'm very surprised by both things too. The BA crew I have dealt with over the years are far more professional than that so it must really be an unusually weak link!
Jul 16, 2013, 12:30 pm
#12
Join Date: Jan 2002
Posts: 1,257
Well to be fair to the crew member, we have never had training on CIV scores. I don't even remember the company communicating anything officially about it to the crew community. I'm willing to bet that a significant percentage of any given longhaul crew compliment wouldn't know what CIV was. It's what really annoys me about BA. They offer very little ongoing, proper (offline) customer service training.
Jul 16, 2013, 1:11 pm
#14
Join Date: Apr 2013
Posts: 946
Epic fail by BA
Let me start off by saying that the OP was way out of line in asking for the PIL. It is one thing for a BA employee who may not have been aware of the full scope of the UK privacy regulation to hand over a sensitive and private document, but it is way worse for someone to incite this sort of inappropriate behaviour. The OP being intoxicated may explain this, but it certainly does not excuse it.
This is clearly out of line. If this is the way BA protects my personal data, then I shall consider very carefully if I should ever fly with them again.
I agree. All cabin members should know how to read the PIL. Then again, the OP should know the difference between now and know. Maybe the OP's first language is not English - but even then, this is a pretty basic mistake.
I agree. All cabin members should know how to read the PIL. Then again, the OP should know the difference between now and know. Maybe the OP's first language is not English - but even then, this is a pretty basic mistake.