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Jul 16, 2013, 1:25 pm
#16
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
It may well have been someone relatively new to BA but all crew annually sit a computor based learning programme about the data protection law and how it affects BA and it ends with a mandatory test that we have to pass.
Jul 16, 2013, 1:25 pm
#17
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
Just a little OTT. Unless it contains security information or payment details the information will be of limited use to anyone, a bit of an overreaction there methinks.
Jul 16, 2013, 1:45 pm
#18
Join Date: May 2011
Programs: BA Gold
Posts: 794
Considered Intellect Value
BA routinely monitor this forum and assess the contribution made by each of us. There is also some kind of algorithm, based on the number of posts you make and the number of threads you start.
That helps explain why some of the most prolific posters have such low CIV scores!
BA routinely monitor this forum and assess the contribution made by each of us. There is also some kind of algorithm, based on the number of posts you make and the number of threads you start.
That helps explain why some of the most prolific posters have such low CIV scores!
Jul 16, 2013, 1:53 pm
#19
Original Poster
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
Let me start off by saying that the OP was way out of line in asking for the PIL. It is one thing for a BA employee who may not have been aware of the full scope of the UK privacy regulation to hand over a sensitive and private document, but it is way worse for someone to incite this sort of inappropriate behaviour. The OP being intoxicated may explain this, but it certainly does not excuse it.
If you read my post with a minimum of attention, you would have noticed that I never asked for the PIL. It was the crew member's initiative to hand it over to us. Clearly, your own English interpretation skills could do with a little brush up, no?
Unless you were on that particular flight, I really don't think there's much to worry about.
Again, considering this comment is coming from the FTer that keeps himself amused by taking pictures of other pax's feet on the bulkhead and posting it here for everyone else to see, I think that's a bit rich.
I'm pretty sure most people here would understand my words from a contextual point of view. For anyone who speaks English fluently, I'm sure it would be very clear that this is a typo, but thank you for pointing this out, if somehow this is relevant to you.
Jul 16, 2013, 2:05 pm
#20
Join Date: Apr 2013
Posts: 946
The OP may want to look up the definition of the word "incite".
Jul 16, 2013, 2:06 pm
#21
Original Poster
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
It was indeed the in charge crew member that we interacted with.
Jul 16, 2013, 2:10 pm
#22
Join Date: May 2010
Location: UK
Programs: BA Gold
Posts: 1,144
Let me start off by saying that the OP was way out of line in asking for the PIL. It is one thing for a BA employee who may not have been aware of the full scope of the UK privacy regulation to hand over a sensitive and private document, but it is way worse for someone to incite this sort of inappropriate behaviour. The OP being intoxicated may explain this, but it certainly does not excuse it.
This is clearly out of line. If this is the way BA protects my personal data, then I shall consider very carefully if I should ever fly with them again.
I agree. All cabin members should know how to read the PIL. Then again, the OP should know the difference between now and know. Maybe the OP's first language is not English - but even then, this is a pretty basic mistake.
This is clearly out of line. If this is the way BA protects my personal data, then I shall consider very carefully if I should ever fly with them again.
I agree. All cabin members should know how to read the PIL. Then again, the OP should know the difference between now and know. Maybe the OP's first language is not English - but even then, this is a pretty basic mistake.
Its not like the data is your bank details or the pin numbers for your credit cards! To most people the data is irrelevant and most people wouldn't even care!
Jul 16, 2013, 2:11 pm
#23
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,203
There is no distinction that some data is more personal than other data.
There is no distinction as to whether the data is of limited use to the recipient or not.
A breach is a breach is a breach.
The casual way the BA staffer handed over the PIL is one of the reasons why the DPA was needed in the first place.
Jul 16, 2013, 2:15 pm
#24
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,217
The DPA makes no distinction as to whether the data is held on a computer or in a paper filing system.
There is no distinction that some data is more personal than other data.
There is no distinction as to whether the data is of limited use to the recipient or not.
A breach is a breach is a breach.
The casual way the BA staffer handed over the PIL is one of the reasons why the DPA was needed in the first place.
There is no distinction that some data is more personal than other data.
There is no distinction as to whether the data is of limited use to the recipient or not.
A breach is a breach is a breach.
The casual way the BA staffer handed over the PIL is one of the reasons why the DPA was needed in the first place.
Also, there is in fact a distinction between sensitive personal data and other personal data.
The UK does not need more people to throw around the Data Protection Act without understanding it.
Jul 16, 2013, 2:16 pm
#25
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
We've had this discussion here before - perhaps the crew member shouldn't have shown the PIL to a passenger, but it really is minor.
Also - without being there FlyingB1975 you don't know whether Mario incited the crew member or not. So to make that comment I think goes too far. Unless of course you were indeed on that flight, and Mario would have seen you CIV score
Jul 16, 2013, 2:18 pm
#27
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Considered Intellect Value
BA routinely monitor this forum and assess the contribution made by each of us. There is also some kind of algorithm, based on the number of posts you make and the number of threads you start.
That helps explain why some of the most prolific posters have such low CIV scores!
BA routinely monitor this forum and assess the contribution made by each of us. There is also some kind of algorithm, based on the number of posts you make and the number of threads you start.
That helps explain why some of the most prolific posters have such low CIV scores!
Last edited by Prospero; Jul 16, 2013 at 2:58 pm Reason: Repair quotation
Jul 16, 2013, 2:21 pm
#28
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
You are right that it is against the Data Protection Law to show the names of other passengers on the flight to any other passengers. It is even against the Data Protection Law for us to confirm if someone else is onboard the flight.
Please rest assured that this is not a normal thing for a SCCM to do and that BA does take data protection very seriously.
All our passenger information lists are placed into confidential waste bins by the SCCMs and destroyed by BA.
Please rest assured that this is not a normal thing for a SCCM to do and that BA does take data protection very seriously.
All our passenger information lists are placed into confidential waste bins by the SCCMs and destroyed by BA.
Jul 16, 2013, 2:24 pm
#29
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
Jul 16, 2013, 2:28 pm
#30
Join Date: Apr 2013
Posts: 946
I don't think we should take this lightly. As per my previous posting, I find it inappropriate to get cabin crew to reveal confidential material. The OP could have politely refused to look at the PIL, perhaps politely reminding the (no doubt well meaning) member of cabin crew that this data is not meant for the eyes of passengers.