The BA Compensation Thread: Your guide to Regulation 261/2004 [2013 archive]
#32
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Given that this is designed as a FAQ/clinic thread to provide information, perhaps we can leave discussion of the rights and wrongs on the matter to one of the other 4278 threads on the subject?
#33
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Wondetful info in this thread. Especially where distinctions between various slightly differing circumstances have been identified. Advice better than many lawyers might be able to provide IMHO. Thankyou.
#34
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Many thanks to JALlover, PanGalactic, T8191, mike&co, andset1191, steveggetit, Paralytic, BOH, h15t0r1an for your feedback and praise. It's good to know that the sheer length of this thread hasn't put you off! Thank you again.
Yes I am aware of this issue. I know of people who were denied compensation by BA after their last round of strikes, I don't know of anyone succeeding on this point after challenge / court cases. Please let me know if there is anything out there. I'll leave the original point as it is for the moment.
Thank you, yes that is a good point. I'll put a summary of that in the main post.
Thank you also LTN Phobia for your comments. You now have your very own question in the main thread, though the answer is unfortunately shrouded with ambiguity. It would be good for someone to follow it up, if real damage is done in this scenario, so that we can know more.
An other equally small point which I may have missed above: it is worth mentioning that in about every aspect of things, the burden of proof on information rests with the operating air carrier. The airline has to inform passengers about their rights (within the context of EC261/2004) including at check in and in case of denied boarding, and in case of a changed time/cancellation, it is also for the airline to prove that it has informed passengers when it said it did (and thus be reasonably pro-active about it).
Thank you also LTN Phobia for your comments. You now have your very own question in the main thread, though the answer is unfortunately shrouded with ambiguity. It would be good for someone to follow it up, if real damage is done in this scenario, so that we can know more.
#35
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Yes I am aware of this issue. I know of people who were denied compensation by BA after their last round of strikes, I don't know of anyone succeeding on this point after challenge / court cases. Please let me know if there is anything out there. I'll leave the original point as it is for the moment.
#36
Join Date: Apr 2005
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Happy New Year
Great thread BTW and thanks to c-w-s for starting it ^
#37
Join Date: Apr 2009
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I would like to add my thanks to the guys involved in putting this fantastic thread together, great job and a first port of call for anyone regarding 261/2004.^^^
#38
Join Date: Oct 2012
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I would also like to thank everyone who put the effort into this thread. As it looks like I will have to use it as I'm currently delayed 2 hours 30 mins on a flight to London to dublin. They say the reason was a delayed inbound plane so this would fall under this ruling?
To be honest I hope it does take off with just a 2 hour 30 mins and when I email I'd take 10k of avois!
To be honest I hope it does take off with just a 2 hour 30 mins and when I email I'd take 10k of avois!
#39
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That is not a reason in itself. You would need to know why the inbound was delayed to know the underlying cause. Incidentally, a 2h30 delay would not be enough for compensation to kick in (3hrs minimum for delays).
#40
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Q5: I have been offered re-routing departing tomorrow. I noticed, however, that there is a flight on another airline that can get me back home much earlier. Can I insist that BA puts me on that other airline’s flight?
A5: The obligation on the airline is to re-route you under comparable transport conditions to your final destination “at the earliest opportunity”. However, the Regulation is silent as to whether the obligation extends to putting you on any flight, including other airlines’ flights.
A5: The obligation on the airline is to re-route you under comparable transport conditions to your final destination “at the earliest opportunity”. However, the Regulation is silent as to whether the obligation extends to putting you on any flight, including other airlines’ flights.
As far as I know, KL did not appeal the verdict.
Source (in Danish)
Johan
Last edited by johan rebel; Jan 9, 2013 at 1:19 pm Reason: to correct link to source
#41
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#42
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Which bit? The only 2 hour reference I can see in in the context of a flight being cancelled within 7 days of departure and you being rerouted on a flight that lands more that 2 hours after your originally scheduled land time.
For delays, it kicks in at 3 hours.
For delays, it kicks in at 3 hours.
#43
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Great feedback here! Thanks! And I'll tidy stuff up in a day or two, including areas that look confusing (e.g. 2 hrs versus 3 hrs). Johan - wow, what an extraordinary position for KLM to be defending! Can you check the link please?
#44
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For what it is worth, a court in Copenhagen recently interpreted "at the earliest opportunity" as meaning "the next available flight on any airline" and ordered KL to compensate pax for tickets they had bought on an other carrier when KL canceled their original flight, rebooked them on a KL flight four days later, then canceled that one as well and rebooked them on another KL flight yet another four days later.
As far as I know, KL did not appeal the verdict.
Source (in Danish)
Johan
As far as I know, KL did not appeal the verdict.
Source (in Danish)
Johan
Last edited by jimcbob; Jan 6, 2013 at 3:51 pm