Claiming retroactive miles without original boarding passes

Using email to send your claim? What do you think this is, the 21st century?






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I thought it was 6 months

Mrs NWIFlyer and I had a misconnect on a UA itinerary from BWI-DEN-SEA in March, missing the last flight out of DEN. As we were subsequently involuntarily rerouted onto an Alaska flight the following morning, I wasn't entirely surprised when the flight didn't post.

I recently submitted all the paperwork via e-mail, had a holding response from the DC team within 10 minutes, chased up when the miles hadn't appeared after a fortnight and was told UA were failing to respond but the correction would be forced through two weeks after DC's submission to UA. That happened yesterday, and I got a confirmatory response from DC. The miles appeared in my account a few hours later.

I'd have to say you were either very unlucky, or there was some part of your submission that was incomplete (I have to admit I'm probably a bit anal in submitting absolutely everything - boarding passes, e-tickets showing fare class, invol reroute documents etc, so maybe this helps). In the relatively short time I've been a member, from a FB status match, I've found customer service from DC to be excellent. If you find the DC response unhelpful (and it probably is, to be fair), wait until you get one from Flying Blue!

Term 4.10:

I have had flights credit that were more than six months old, though DC requested both copies of the e-ticket and copies of the credit card receipt showing the purchase.

These were for flights that I had tried to retro-credit before but never credited, so it may have been a special case.

Lovely, I also got the standard response when trying to email my ticket and copy of BP:

Get real people in DH, what on earth could be wrong with email?

Told them to have a look at their T&Cs about the 3 months before emailing people.

They're so antiquated I'm surprised they don't demand carbon paper tickets. Email them back and ask if you should send your phone with your e-ticket receipt. I doubt they would have a clue what you were on about.....

Were you within 3/6 months? I wonder if they are (unhelpfully) sending that when the claim is over 3 months, even though the first bit is then irrelevant (and the latter bit is wrong unless it is past 6 months).

The guy I am dealing with here seems to be one of those people who just should not be in the service industry.

.

And how about electronic BPs? As you say, please mail in your phone.... Madness

What's worse, if that were possible, is that they still demand all this for bmi issued bmi flights too.

As Strawb says above, try a fax with the boarding passes, has worked for me

My last retro claim (TK flights) in late October was done by e-mail with not a whimper of protest. But just this week I sent in an email claim for some CO flights and got the standard response saying I need to post in the original BPs.

So either they've stopped doing email claims altogether, or for those partners who need to validate claims before posting, they need the paper BPs.

The other (and I believe more likely) explanation is that submitting by email is subject to the same game of customer service roulette as any other interaction with BD. My last couple of emails to Joanna have been responded to by, um, not Joanna.

At least we get an answer, which is a vast improvement over every other business in the world today. ^^

Email of OLCI PDF or camera snap of BP 'stub' for a few LX flights for me in mid-March.

Most of my email credit queries in past were dealt with by our champion Joanna without any problems, in this case I was dealing with a male member of staff who was not having any of it.

In my case it is a missing CO flight which even has the bmi DC number listed on the BP, what more do they need?

Staff roulette at the end of the mail indeed.