May 21, 2014, 7:31 pm
Last edit by: Tokyoite
Coronawiki (March 2020)
Does anyone know if Lifemiles will waive cancellation fees for an award ticket due to COVID-19 concerns?
Unfortunately, barring an outright flight cancellation, Lifemiles will not waive cancel fees.
Just pay the $200 as a "self caution fee". (nobody is actually preventing you the passenger from flying as you booked).
In the future, it would be wise to invest in travel insurance.
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Transferring Amex MR points will extend expiration of LM. Post #906 confirms this. Expiration date updates overnight, so wait 24 hours after the transferred miles have posted to LM.
LifeMiles' Star Alliance Award Chart
Cash & Miles redemptions: the price per mile purchased during award booking varies significantly depending on how many miles are purchased. The "sweet spots" are between 38% and 58% of the total mileage required, where miles are purchased for 1.5 cents. See here for some examples.
Beware of Cabotage: LifeMiles has been known to issue tickets that constitute Cabotage, and at least one instance of denied boarding has been reported, stranding the passenger. An example is travel on Avianca from LAX to SJU (via SAL/BOG). For additional information see the WIKI of this thread.
https://www.lifemiles.com/eng/abo/wnb/wnbtercond.aspx
Does anyone know if Lifemiles will waive cancellation fees for an award ticket due to COVID-19 concerns?
Unfortunately, barring an outright flight cancellation, Lifemiles will not waive cancel fees.
Just pay the $200 as a "self caution fee". (nobody is actually preventing you the passenger from flying as you booked).
In the future, it would be wise to invest in travel insurance.
=====
Transferring Amex MR points will extend expiration of LM. Post #906 confirms this. Expiration date updates overnight, so wait 24 hours after the transferred miles have posted to LM.
LifeMiles' Star Alliance Award Chart
Cash & Miles redemptions: the price per mile purchased during award booking varies significantly depending on how many miles are purchased. The "sweet spots" are between 38% and 58% of the total mileage required, where miles are purchased for 1.5 cents. See here for some examples.
Beware of Cabotage: LifeMiles has been known to issue tickets that constitute Cabotage, and at least one instance of denied boarding has been reported, stranding the passenger. An example is travel on Avianca from LAX to SJU (via SAL/BOG). For additional information see the WIKI of this thread.
https://www.lifemiles.com/eng/abo/wnb/wnbtercond.aspx
Miles Expiration Policy valid from April 15th , 2018.
- Any miles accrual transaction in a member´s account in the Program extends the validity of the miles in the account of such member for a term of twelve (12) months from the date of such accrual of miles. Other transactions that may affect the balance of miles in a member’s account, including redemption transactions, will have no effect on them and will not extend the validity of the miles in such account. This general rule will have the following exceptions that extend the validity of such miles in the account of such member for twenty-four (24) months from the date of such accrual: (i) any accrual of miles in a member´s account with an Elite Status at the time of the accrual; (ii) any accrual of miles derived from a cobranded credit or debit cards under the LifeMiles brand.
- ......the following accrual activities do not extend the validity of the miles in the member´s account: 1) the birthday bonus or any other miles bonus that may be given by the LifeMiles Program and LifeMiles LTD so establishes.; 2) the migration of points or miles from other loyalty programs to the LifeMiles Program made as a consequence of the union of both loyalty programs or the migration of one member from another loyalty program to the LifeMiles Program; and 3) the merger of accounts of the LifeMiles Program, including those derived from a member´s duplicate accounts.
LM Newbie Lounge: Ask your Questions Here (Flame Free)
Nov 22, 2017, 1:58 am
#676
Join Date: Aug 2012
Posts: 668
So, how good is this bonus miles promotion for someone based in Tokyo like me?
As far as I can see, I can only redeem award flights from Japan to other Asian regions and Australia.
Biz class round trip on ANA to Sydney for 80.000 avianca miles looks good using this promotion (around 135.000Yen) but how about availability?
As far as I can see, I can only redeem award flights from Japan to other Asian regions and Australia.
Biz class round trip on ANA to Sydney for 80.000 avianca miles looks good using this promotion (around 135.000Yen) but how about availability?
Nov 23, 2017, 5:32 pm
#677
Join Date: Jun 2017
Location: Tokyo, Japan
Programs: ANA SFC (*G)
Posts: 530
You can check the availability by doing a search on LifeMiles web site. Log in, then in the menu bar, click "USE", then select "AIRLINES" and you can start your search. Note that it is not 80,000 miles for a round-trip ticket to Australia as there is a surcharge FROM Australia, so instead of being 40K to come back to Tokyo it will be 50K. So, you need 90K miles for a business round-trip ticket.
Nov 26, 2017, 10:23 pm
#678
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Great. There's a better promo now. Tried again. Got the same message. Credit card was again not charged. No miles credited. Are they morons? (Given the demand for copy of passport and the blocking of pasting into the credit card number field, I'm already firmly going with "yes", but further evidence might be worthwhile.) Are they likely to credit the miles?
Nov 27, 2017, 9:52 pm
#679
Join Date: Feb 2016
Location: CLT
Posts: 1,908
Similar situation for me. I tried making a purchase a few days ago. Received that same message. Next day, I couldn't log in. Emailed LM and they said to send a copy of my passport to allow me to log in again. I did, despite this being a ridiculous request that makes their system a valuable target for hackers. Still no miles. They replied saying they have no record of my transaction and to try again.
Great. There's a better promo now. Tried again. Got the same message. Credit card was again not charged. No miles credited. Are they morons? (Given the demand for copy of passport and the blocking of pasting into the credit card number field, I'm already firmly going with "yes", but further evidence might be worthwhile.) Are they likely to credit the miles?
Great. There's a better promo now. Tried again. Got the same message. Credit card was again not charged. No miles credited. Are they morons? (Given the demand for copy of passport and the blocking of pasting into the credit card number field, I'm already firmly going with "yes", but further evidence might be worthwhile.) Are they likely to credit the miles?
I have tried on three different computers and three different browsers with four different credit cards. Even my Lifemiles credit card doesn't work, although the card is about as reliable as Avianca's website. The bank doesn't see an authorization either, so I guess I won't be getting miles.
Nov 27, 2017, 10:44 pm
#680
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
I have tried on three different computers and three different browsers with four different credit cards. Even my Lifemiles credit card doesn't work, although the card is about as reliable as Avianca's website. The bank doesn't see an authorization either, so I guess I won't be getting miles.
Nov 28, 2017, 7:24 am
#681
Join Date: May 2010
Posts: 448
I tried booking an Air Canada flight through lifemiles today, got all the way to the CC page and after clicking submit I received a website server error and my miles weren't deducted. I went back to redo the search and that flight award availability is gone. Is it held for X hrs before being rereleased?
Nov 29, 2017, 4:01 am
#682
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
I tried booking an Air Canada flight through lifemiles today, got all the way to the CC page and after clicking submit I received a website server error and my miles weren't deducted. I went back to redo the search and that flight award availability is gone. Is it held for X hrs before being rereleased?
Nov 29, 2017, 9:10 pm
#683
Join Date: Oct 2011
Posts: 3,839
I tried booking an Air Canada flight through lifemiles today, got all the way to the CC page and after clicking submit I received a website server error and my miles weren't deducted. I went back to redo the search and that flight award availability is gone. Is it held for X hrs before being rereleased?
Nov 30, 2017, 6:49 am
#684
Join Date: Dec 2014
Posts: 5
What's the surcharge about? Too many Aussie's using the program?
I just booked BKK-SYD using LM but used AA to book SYD-KUL-BKK because I needed to use some AA but also I wasn't keen on the extra 10k LM required for the SYD-BKK portion of an outdated 747 J cabin.
I just booked BKK-SYD using LM but used AA to book SYD-KUL-BKK because I needed to use some AA but also I wasn't keen on the extra 10k LM required for the SYD-BKK portion of an outdated 747 J cabin.
Nov 30, 2017, 8:58 pm
#685
Join Date: Aug 2012
Posts: 668
Who knows? Your guess is as good as mine, but actually I do agree with your assessment.
Dec 2, 2017, 9:23 am
#686
Join Date: Dec 2012
Location: DUS/AMS/HAM
Programs: HH-D / IHG-Sp / Marriott-P / LH-SEN / BA-S
Posts: 215
Anyone knows how to do retroactive Lifemiles credit for Booking.com? Booked 3 separate stays couple months ago, the promise was 4 LM per USD.
It's been more than 2 months after the check-out date, and the miles still do not appear. Lifemiles told me to contact [email protected] and CS rep from Booking.com told me that they do not have such ability to retroactively claim the credit.
I do agree with CS rep of Booking.com that normally it's the partner who should ask for the miles.
It's been more than 2 months after the check-out date, and the miles still do not appear. Lifemiles told me to contact [email protected] and CS rep from Booking.com told me that they do not have such ability to retroactively claim the credit.
I do agree with CS rep of Booking.com that normally it's the partner who should ask for the miles.
Dec 2, 2017, 12:40 pm
#687
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Lifemiles told me to contact [email protected] and CS rep from Booking.com told me that they do not have such ability to retroactively claim the credit.
I do agree with CS rep of Booking.com that normally it's the partner who should ask for the miles.
I do agree with CS rep of Booking.com that normally it's the partner who should ask for the miles.
Dec 4, 2017, 11:38 am
#688
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
I can't get the new website to show up a LH flight which is available. Its only showing United and when I select LH from the drop down menu it says the airline does not fly this route.
Anyway to go back to the old website? Before Argentina was the old website but even that is now new. I have not saved the old website.
Anyway to go back to the old website? Before Argentina was the old website but even that is now new. I have not saved the old website.
Dec 4, 2017, 4:34 pm
#689
Join Date: Dec 2012
Location: DUS/AMS/HAM
Programs: HH-D / IHG-Sp / Marriott-P / LH-SEN / BA-S
Posts: 215
Yes, it's the partner who should ask for the miles. The partner in this instance is booking.com. It's a booking.com link. Only booking.com can credit the miles. If LM hasn't received the request, there's nothing LM can do about that. They're not going to give miles away for nothing. As always, it's totally up to the partner to work out what happened with their credit (or whether they tried to credit at all) and fix it.
As Lufthansa Miles&More member, I should ask LH M&M to credit missing miles from partner airlines I flew (e.g. United or ANA or whatsoever), not that I contact MileagePlus or ANA Mileage Club.
Dec 4, 2017, 5:27 pm
#690
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
I can't get the new website to show up a LH flight which is available. Its only showing United and when I select LH from the drop down menu it says the airline does not fly this route.
Anyway to go back to the old website? Before Argentina was the old website but even that is now new. I have not saved the old website.
Anyway to go back to the old website? Before Argentina was the old website but even that is now new. I have not saved the old website.
What's the route / date? I can get the old search on my browser.