Dec 12, 2014, 4:35 pm
Last edit by: Always Flyin
7/2/2018 update (either the link or this method may die at any point):
Here's the steps for those booked Asiana flight using UA (or other) miles.
For all award trips, "Find my trip" doesn't work.
Select "Check-in" and fill the information. But not through the check-in button at the bottom of the first page. Go through "BOOK" at the top bar and then click "check-in". https://flyasiana.com/I/US/EN/CheckIn.do#none
You must have the ASIANA record locator number, which is available on the United site for your reservation.
It won't allow check-in because your travel date is too far away. But it lets us to select seats !!
Remember: between 72 and 48 hours before each flight, all good seats (front Y) are open.
======
Note: Seat selection now available at time of booking, before payment.Online Advance Seat Reservation
Here's the steps for those booked Asiana flight using UA (or other) miles.
For all award trips, "Find my trip" doesn't work.
Select "Check-in" and fill the information. But not through the check-in button at the bottom of the first page. Go through "BOOK" at the top bar and then click "check-in". https://flyasiana.com/I/US/EN/CheckIn.do#none
You must have the ASIANA record locator number, which is available on the United site for your reservation.
It won't allow check-in because your travel date is too far away. But it lets us to select seats !!
Remember: between 72 and 48 hours before each flight, all good seats (front Y) are open.
======
Note: Seat selection now available at time of booking, before payment.
Online Advance Seat Reservation
Go to Reservations > Click on My Reservations > Login or Continue as Guest > Find or Enter Reservation Number > Click on Advance Seat Reservation located near the bottom of View Reservation Info screen
Asiana Seat Selection
Aug 5, 2013 | 9:50 am
#46
Join Date: Apr 2005
Location: SoCal
Posts: 648
You might try calling them to see if you can get the seats assigned over the phone. It worked for me, 2 days after they took down the online seat assignment from the website. (In my situation, I previously had assigned seats, but there was a schedule change, and I called and they worked with me. YMMV).
Aug 5, 2013 | 5:13 pm
#47
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,305
You might try calling them to see if you can get the seats assigned over the phone. It worked for me, 2 days after they took down the online seat assignment from the website. (In my situation, I previously had assigned seats, but there was a schedule change, and I called and they worked with me. YMMV).
Aug 5, 2013 | 5:21 pm
#48
Join Date: Apr 2005
Location: SoCal
Posts: 648
It seems to be just online, I haven't had time to call Asiana and I made a change online that swapped a UA flight for an OZ flight so I want to get a seat assignment for that one. Might need to just bite the bullet and call
What number did you use? I can't seem to find one / am probably just not looking in the right place on the US website
What number did you use? I can't seem to find one / am probably just not looking in the right place on the US website
.U.S.A.(800)227-4262, (1)(800)2ASIANA
Aug 6, 2013 | 5:53 am
#49
Join Date: Dec 2007
Programs: UA 1K, AA EXP, Marriott Titanium,
Posts: 249
I called yesterday to request seat assignment from one of the phone numbers on the OZ app. Agent was helpful, but unfortunately she couldn't assign seat on one of my flights because only middle seats shown available on her end. She asked me to check at the airport counter when checking in with OZ.
How are my chanes of getting a bulkhead seat with OZ at the airport? The flight is from ord to icn and I would love to have a seat in row 10 on the 777. Of course I will try online check in as well at the 48 hr mark.
How are my chanes of getting a bulkhead seat with OZ at the airport? The flight is from ord to icn and I would love to have a seat in row 10 on the 777. Of course I will try online check in as well at the 48 hr mark.
Aug 7, 2013 | 12:06 pm
#50
Join Date: May 2013
Location: MCI
Posts: 9
You might try calling them to see if you can get the seats assigned over the phone. It worked for me, 2 days after they took down the online seat assignment from the website. (In my situation, I previously had assigned seats, but there was a schedule change, and I called and they worked with me. YMMV).
Aug 8, 2013 | 2:53 pm
#51
Join Date: Sep 2010
Location: LAX
Programs: AA EXP, Hyatt Diamond, UA 1P
Posts: 389
Have they changed the website so you can no longer change seat assignments on the us.flyasiana.com site? I remember being able to access it before, but for the life of me, I can't find the link that'll take me to the seat assignments!
Aug 8, 2013 | 6:29 pm
#53
Join Date: Jul 2012
Location: Seoul
Programs: OZ Diamond, UA, AF
Posts: 528
I somehow ended up responding to an entirely different post than the one I thought I had quoted. Just ignore this post as I don't know how to delete it.
Last edited by jon503; Aug 8, 2013 at 6:31 pm Reason: wrong thread
Aug 8, 2013 | 6:32 pm
#54
Join Date: Jul 2012
Location: Seoul
Programs: OZ Diamond, UA, AF
Posts: 528
Check out the other "Asiana seat selection thread" currently active. It seems Asiana are having some sort of problem and have temporarily (read: for an indefinite period) suspended online seat selection. It seems they will still help you if you call their hotline.
Sep 9, 2013 | 1:20 pm
#55
Join Date: Aug 2011
Location: Sunnyvale, CA
Programs: Alaska MVPG, SPG Gold, HHonors Gold, CX Silver, Global Entry
Posts: 225
Thanks for the number. I booked from Seattle to the Philippines using United miles and would prefer to select my seats in advance.
Asiana's website does say that they still allow online selection 48 hours before departure. Has anyone tried this since the change?
Asiana's website does say that they still allow online selection 48 hours before departure. Has anyone tried this since the change?
Sep 9, 2013 | 2:17 pm
#56
Join Date: Sep 2012
Location: YYJ
Posts: 261
I called in on the weekend (Sept 7) and got seats assigned for two business class award tickets on OZ211 (SFO-ICN) in mid Jan 2014.
No call wait and I had no issues getting the seats assigned. Managed to get 3EF which were previously blocked off too! Hopefully it will be a QS plane.
No call wait and I had no issues getting the seats assigned. Managed to get 3EF which were previously blocked off too! Hopefully it will be a QS plane.
Sep 9, 2013 | 5:32 pm
#57
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,862
Sep 18, 2013 | 6:12 am
#59
Join Date: Jun 2007
Location: SAN
Programs: PR Premier Elite
Posts: 1,951
I stumbled across this old news article that espouses a more specific timetable for the lack of online seat assignments.
"The airline will be temporarily restricting the time passengers are allowed to assign their seats online."
"But from now until November, both(sic) all passengers would only be able to assign their seats between 48 hours and one hour prior to departure."
"A source at Asiana explains that the change is needed to accommodate the introduction of a new online check-in system"
Asiana temporarily restricts pre-seat assignment time
"The airline will be temporarily restricting the time passengers are allowed to assign their seats online."
"But from now until November, both(sic) all passengers would only be able to assign their seats between 48 hours and one hour prior to departure."
"A source at Asiana explains that the change is needed to accommodate the introduction of a new online check-in system"
Asiana temporarily restricts pre-seat assignment time
Sep 18, 2013 | 6:51 am
#60
Join Date: Jul 2012
Location: Seoul
Programs: OZ Diamond, UA, AF
Posts: 528
I just read Asiana's annual 'sustainability report' for 2013 and it states that Asiana is changing its booking system for all markets to Amadeus/Altea in Nov 2013. It seems the limitations on seat reservation are likely linked to this change. I don't know anything about this system, but this could be their big chance to revamp their websites and finally bring them up to international standards (I know those are high hopes...)