Dec 12, 2014, 4:35 pm
Last edit by: Always Flyin
7/2/2018 update (either the link or this method may die at any point):
Here's the steps for those booked Asiana flight using UA (or other) miles.
For all award trips, "Find my trip" doesn't work.
Select "Check-in" and fill the information. But not through the check-in button at the bottom of the first page. Go through "BOOK" at the top bar and then click "check-in". https://flyasiana.com/I/US/EN/CheckIn.do#none
You must have the ASIANA record locator number, which is available on the United site for your reservation.
It won't allow check-in because your travel date is too far away. But it lets us to select seats !!
Remember: between 72 and 48 hours before each flight, all good seats (front Y) are open.
======
Note: Seat selection now available at time of booking, before payment.Online Advance Seat Reservation
Here's the steps for those booked Asiana flight using UA (or other) miles.
For all award trips, "Find my trip" doesn't work.
Select "Check-in" and fill the information. But not through the check-in button at the bottom of the first page. Go through "BOOK" at the top bar and then click "check-in". https://flyasiana.com/I/US/EN/CheckIn.do#none
You must have the ASIANA record locator number, which is available on the United site for your reservation.
It won't allow check-in because your travel date is too far away. But it lets us to select seats !!
Remember: between 72 and 48 hours before each flight, all good seats (front Y) are open.
======
Note: Seat selection now available at time of booking, before payment.
Online Advance Seat Reservation
Go to Reservations > Click on My Reservations > Login or Continue as Guest > Find or Enter Reservation Number > Click on Advance Seat Reservation located near the bottom of View Reservation Info screen
Asiana Seat Selection
Sep 22, 2013, 11:56 pm
#61
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,809
I just read Asiana's annual 'sustainability report' for 2013 and it states that Asiana is changing its booking system for all markets to Amadeus/Altea in Nov 2013. It seems the limitations on seat reservation are likely linked to this change. I don't know anything about this system, but this could be their big chance to revamp their websites and finally bring them up to international standards (I know those are high hopes...)
Oct 5, 2013, 11:55 pm
#62
Join Date: Sep 2013
Location: Thailand
Posts: 5
Go to:
http://us.flyasiana.com/Global/US/en...?fid=INFO13000
Click on: "Click to select your seat" button
http://us.flyasiana.com/Global/US/en...?fid=INFO13000
Click on: "Click to select your seat" button
Oct 12, 2013, 7:39 am
#64
Join Date: Jun 2007
Location: SAN
Programs: PR Premier Elite
Posts: 1,950
That said, although making phone seat assignment is pretty easy and painless, it is still pretty ridiculous that they 'had' an on-line system that worked (albeit with a few quirks, but it did 'usually' work) and now they don't. It seems that if they are transitioning to something different, they could have left the existing system in place until they were actually ready to replace it.
Oct 12, 2013, 2:59 pm
#65
Join Date: May 2008
Posts: 4,396
AFIK, 'usually' you can book your seats for any flight as soon as is ticketed. *A tickets included. It shouldn't be to hard to get through on the phone. I called the Los Angeles res-line yesterday around 3:00PM and was on hold for about 3-4 minutes which is actually about the longest I ever recall having to hold for an agent. Often I've gotten strait through or only held for a minute or two.
That said, although making phone seat assignment is pretty easy and painless, it is still pretty ridiculous that they 'had' an on-line system that worked (albeit with a few quirks, but it did 'usually' work) and now they don't. It seems that if they are transitioning to something different, they could have left the existing system in place until they were actually ready to replace it.
That said, although making phone seat assignment is pretty easy and painless, it is still pretty ridiculous that they 'had' an on-line system that worked (albeit with a few quirks, but it did 'usually' work) and now they don't. It seems that if they are transitioning to something different, they could have left the existing system in place until they were actually ready to replace it.
Called (800)227-4262 but was placed on hold for 30 minutes with no answer!
Oct 12, 2013, 5:48 pm
#66
formerly ltabi
Join Date: Dec 2011
Location: LAX
Programs: AA PLT, Hyatt Explorist
Posts: 202
30 minutes?! I was on hold for 5 mins... that is the same number that I dialed. Did you key in your Asiana membership number? From my experience, if I key in my membership number, I don't hold very long.
Oct 12, 2013, 8:02 pm
#67
Join Date: Jun 2007
Location: SAN
Programs: PR Premier Elite
Posts: 1,950
That's the correct number but 30 minute hold is completely abnormal. Something went wrong there. I checked my phones call log and yesterdays call only seemed like 3-4 minutes. My phone says the entire call was only 2 minutes 8 seconds. Just now,.Saturday 6:50PM PDT I called them again and got through instantly. (800) 227-4262 - option "2" English - option "5" reservations and ticketing - option "#" not a member and a friendly voice answered "Hello, Asiana" in 2 seconds.
Oct 17, 2013, 8:27 am
#68
Join Date: May 2008
Posts: 4,396
That's the correct number but 30 minute hold is completely abnormal. Something went wrong there. I checked my phones call log and yesterdays call only seemed like 3-4 minutes. My phone says the entire call was only 2 minutes 8 seconds. Just now,.Saturday 6:50PM PDT I called them again and got through instantly. (800) 227-4262 - option "2" English - option "5" reservations and ticketing - option "#" not a member and a friendly voice answered "Hello, Asiana" in 2 seconds.
Oct 17, 2013, 4:50 pm
#69
Join Date: Aug 2011
Location: Sunnyvale, CA
Programs: Alaska MVPG, SPG Gold, HHonors Gold, CX Silver, Global Entry
Posts: 225
Online check-in opens up 48 hours before departure, but at hour 46.5 it's still unavailable. I called in and was told by the helpful agent "just wait longer". Lol!
Oct 31, 2013, 10:02 am
#72
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,370
I stumbled across this old news article that espouses a more specific timetable for the lack of online seat assignments.
"The airline will be temporarily restricting the time passengers are allowed to assign their seats online."
"But from now until November, both(sic) all passengers would only be able to assign their seats between 48 hours and one hour prior to departure."
"A source at Asiana explains that the change is needed to accommodate the introduction of a new online check-in system"
Asiana temporarily restricts pre-seat assignment time
"The airline will be temporarily restricting the time passengers are allowed to assign their seats online."
"But from now until November, both(sic) all passengers would only be able to assign their seats between 48 hours and one hour prior to departure."
"A source at Asiana explains that the change is needed to accommodate the introduction of a new online check-in system"
Asiana temporarily restricts pre-seat assignment time
Oct 31, 2013, 10:50 am
#73
Join Date: Jun 2007
Location: SAN
Programs: PR Premier Elite
Posts: 1,950
Oct 31, 2013, 3:49 pm
#74
Join Date: Jun 2009
Posts: 243
Maybe Nov. 17 would be the date? This is a google translation of the Korean site regarding the upgrade:
Period Home / Mobile
limited service How to use
11/17/2013 ~ U.S. ticketing ticket purchase
(only a reservation and purchase one if U.S.) Cancellation and proceed again from booking through the website or existing
reservations for the purchase of fixed (02-2669-8300) Buy through
Unused ticket refund Wired (02-2669-8300) request a refund through
Period Home / Mobile
limited service How to use
11/17/2013 ~ U.S. ticketing ticket purchase
(only a reservation and purchase one if U.S.) Cancellation and proceed again from booking through the website or existing
reservations for the purchase of fixed (02-2669-8300) Buy through
Unused ticket refund Wired (02-2669-8300) request a refund through