Originally Posted by
GlobalVagabond
Is it just online seat selection that disappeared or can you contact Asiana by email from the website and request seats?
If not, it's incredibly poor timing for me as I just booked the award ticket the day before the change and missed locking in seats.
It seems to be just online, I haven't had time to call Asiana and I made a change online that swapped a UA flight for an OZ flight so I want to get a seat assignment for that one. Might need to just bite the bullet and call
You might try calling them to see if you can get the seats assigned over the phone. It worked for me, 2 days after they took down the online seat assignment from the website. (In my situation, I previously had assigned seats, but there was a schedule change, and I called and they worked with me. YMMV).
What number did you use? I can't seem to find one / am probably just not looking in the right place on the US website