Dec 12, 2014, 4:35 pm
Last edit by: Always Flyin
7/2/2018 update (either the link or this method may die at any point):
Here's the steps for those booked Asiana flight using UA (or other) miles.
For all award trips, "Find my trip" doesn't work.
Select "Check-in" and fill the information. But not through the check-in button at the bottom of the first page. Go through "BOOK" at the top bar and then click "check-in". https://flyasiana.com/I/US/EN/CheckIn.do#none
You must have the ASIANA record locator number, which is available on the United site for your reservation.
It won't allow check-in because your travel date is too far away. But it lets us to select seats !!
Remember: between 72 and 48 hours before each flight, all good seats (front Y) are open.
======
Note: Seat selection now available at time of booking, before payment.Online Advance Seat Reservation
Here's the steps for those booked Asiana flight using UA (or other) miles.
For all award trips, "Find my trip" doesn't work.
Select "Check-in" and fill the information. But not through the check-in button at the bottom of the first page. Go through "BOOK" at the top bar and then click "check-in". https://flyasiana.com/I/US/EN/CheckIn.do#none
You must have the ASIANA record locator number, which is available on the United site for your reservation.
It won't allow check-in because your travel date is too far away. But it lets us to select seats !!
Remember: between 72 and 48 hours before each flight, all good seats (front Y) are open.
======
Note: Seat selection now available at time of booking, before payment.
Online Advance Seat Reservation
Go to Reservations > Click on My Reservations > Login or Continue as Guest > Find or Enter Reservation Number > Click on Advance Seat Reservation located near the bottom of View Reservation Info screen
Asiana Seat Selection
Nov 17, 2013, 3:34 pm
#91
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,660
Called 800 227 4262 and selected seats for a US Airways award travel reservation. Seat availability determined via Asiana web site. Agent indicated check in at 48 hours but otherwise no options via web site for noted reservation. Seats selected immediately displayed on US Airways web site where previously nothing was displayed.
Nov 17, 2013, 4:16 pm
#92
Join Date: Nov 2013
Posts: 855
My UA award booking now shows the chosen seats.
Agent indicated check in at 48 hours but otherwise no options via web site for noted reservation.
Nov 17, 2013, 6:57 pm
#93
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Old Booking numbers may not be valid on new system?
I DO have a booking (new one booked today) that DOES show up on the guest input here:
http://us.flyasiana.com/I/EN/Login.do
An older booking made is NOT showing up; so assuming PNR's may have changed from old system to new??
I DO have a booking (new one booked today) that DOES show up on the guest input here:
http://us.flyasiana.com/I/EN/Login.do
An older booking made is NOT showing up; so assuming PNR's may have changed from old system to new??
Nov 17, 2013, 8:37 pm
#94
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Glob, Marriott Amb, Hertz PC
Posts: 1,126
I have a UA award reservation that had an LH segment. I can log into to my reservation through LH and select seats. Couldn't do this before the change over.
Unfortunately, most seats in F seem to be blocked on ICN-JFK. It'd be nice to snag a window.
Unfortunately, most seats in F seem to be blocked on ICN-JFK. It'd be nice to snag a window.
Nov 18, 2013, 6:26 am
#95
Join Date: Aug 2011
Programs: many
Posts: 1,437
Old Booking numbers may not be valid on new system?
I DO have a booking (new one booked today) that DOES show up on the guest input here:
http://us.flyasiana.com/I/EN/Login.do
An older booking made is NOT showing up; so assuming PNR's may have changed from old system to new??
I DO have a booking (new one booked today) that DOES show up on the guest input here:
http://us.flyasiana.com/I/EN/Login.do
An older booking made is NOT showing up; so assuming PNR's may have changed from old system to new??
Nov 18, 2013, 6:53 am
#96
Join Date: Jul 2006
Location: SEA
Programs: A3*G, AC, IHG Plat AMB
Posts: 1,604
And the estimated live time keeps slipping. This morning it was 20:00 KST, then 21:00, now 23:00.
I'll probably have to grab the new reservation number, but I'm guessing there's still plenty of time before the site goes live.
I'll probably have to grab the new reservation number, but I'm guessing there's still plenty of time before the site goes live.
Nov 18, 2013, 2:48 pm
#98
formerly ltabi
Join Date: Dec 2011
Location: LAX
Programs: AA PLT, Hyatt Explorist
Posts: 202
I sent an email earlier to Asiana about getting a new confirmation number for my award itinerary booked through UA and they replied:
"Dear LTabi,
Thank you for contacting Asiana Airlines. We have received your inquiry and would be happy to assist you.
Unfortunately, for online seat assignment only passengers holding Asiana Airline ticket numbers will have access to do so. For prio seat selection, please call our US Reservation Center at 1-800-227-4262 and our agents will be happy to assist you.
Thank you for your patronage of Asiana Airlines.
Sincerely,
Customer Relations
Regional Headquarters, The Americas
Asiana Airlines"
sigh...
"Dear LTabi,
Thank you for contacting Asiana Airlines. We have received your inquiry and would be happy to assist you.
Unfortunately, for online seat assignment only passengers holding Asiana Airline ticket numbers will have access to do so. For prio seat selection, please call our US Reservation Center at 1-800-227-4262 and our agents will be happy to assist you.
Thank you for your patronage of Asiana Airlines.
Sincerely,
Customer Relations
Regional Headquarters, The Americas
Asiana Airlines"
sigh...
Nov 18, 2013, 3:34 pm
#99
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Wait a bit; the US call center is always 5 steps behind Korea HQ. I've had over the years thoroughly wrong info from them
Nov 19, 2013, 6:39 pm
#100
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Old Booking numbers may not be valid on new system?
I DO have a booking (new one booked today) that DOES show up on the guest input here:
http://us.flyasiana.com/I/EN/Login.do
An older booking made is NOT showing up; so assuming PNR's may have changed from old system to new??
I DO have a booking (new one booked today) that DOES show up on the guest input here:
http://us.flyasiana.com/I/EN/Login.do
An older booking made is NOT showing up; so assuming PNR's may have changed from old system to new??
Nov 27, 2013, 6:23 am
#101
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,660
The service you are trying to reach is temporarily unavailable due to system maintenance.
We apologize for any inconvenience this may cause. Please try again later. Thank you.
Period(KST) : 22:00~23:00 on November 27
no answer to 800 number, no web site, no staff at airport (SIN)
We apologize for any inconvenience this may cause. Please try again later. Thank you.
Period(KST) : 22:00~23:00 on November 27
no answer to 800 number, no web site, no staff at airport (SIN)
Nov 27, 2013, 8:46 pm
#104
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,660
Called noted US customer service center and rep provided 8 digit confirmation code to use online check-in. Email received in process included 6 digit confirmation code. 8 digit code works on Asiana web site. 6 digit code works on checkmytrips dot com. Agent indicated inability to change seat but able to change seat online. Process worked via IE 11 and without log on to frequent flyer account. Noted itinerary not associated with frequent flyer account.
Nov 27, 2013, 11:00 pm
#105
formerly ltabi
Join Date: Dec 2011
Location: LAX
Programs: AA PLT, Hyatt Explorist
Posts: 202
I called the Asiana customer service center and I got my new 6 digit alphanumeric confirmation and a 8 digit numeric confirmation also. Also able to pull up reservation at checkmytrip with the 6 digit alphanumeric confirmation. However, still no luck in pulling my reservation on the Asiana site with either number. I think it may have something to do with the fact that my reservations were booked using United Miles.