Longtime lurker, but finally joined just so I could post to this thread. I've tried the same directions that ok2uselane posted multiple times, but the Asiana website always gives me the following error:

ERROR1010
You will be able to check-in online after you purchase a ticket for this booking.

This is for an award ticket originally made via the Continental website in January (005 ticket stock).

The error message scared me enough to contact the Asiana ticket office in Los Angeles. They were able to pull up my reservation and told me my seat had been assigned to 2D. Not sure why I can't view the reservation myself. Still a bit unnerved by it given all the problems that people have been having with their United partner award reservations disappearing.

Sorry, I'm not sure why it works for me, then. I booked an award through the UA website and followed the above procedure, and it works just fine. Maybe, it only works for tickets issued after the 3/3 UA/CO integration debacle. Perhaps, others could confirm this.

There's a lot of discussion about this on the UA forum. Plus I've also had this same thing happen to me. Basically it seems the issue is that the UA and OZ systems don't communicate well at all. There have been reports that tickets booked with UA miles on OZ would disappear because a ticket number was never sent (or received) to the OZ system, and then since there's no ticket number for the OZ reservation it would get cancelled. Obviously that led to some very annoyed people when there was no more availability.

When I got the same error, I also called up the LA office. The woman asked for my ticket number, and once that was added to the reservation I was able to pull it up online. When you called did they ask for your UA ticket number? If they did not, then I would suggest calling back and making sure they have it or you could risk losing your reservation.

I have also noticed this error. It seems that it takes a bit of time for Asiana's computers to register your ticket purchase. I usually come back about an hour later and then I am able to log in without any error messages.

This might explain why I had no problems in selecting my seats on their site. Hmmmm....

I know this is an old thread, but thought I'd bring it back to life to ask a question. I booked an award ticket on OZ through UA's website, but when I follow these steps to check out my seat assignment, I get a "Check your ticket" error message. I have the OZ confirmation number, but that's apparently no use since I don't have an OZ membership number. I'm entering the UA eTicket number (starting with 016) and putting in my name exactly as it's entered in the ticket. I've tried multiple browsers and multiple platforms, but am still getting the same message.

Am I missing something, or do I need to give them a call?

I've found that the easiest way to get around this is to simply sign up for an Asiana account. It takes a minute or two, and then you can easily find your flight with the Asiana confirmation number (even when your award ticket is issued by a partner airline). Much simpler than calling.

Yep, that did the trick. Thanks so much!

one question i have is, if you sign up for the asiana club, would that force you to accumulate Asiana miles? (i'd prefer to collect United miles....)

thanks!

No. Just make sure you provide your MP number at check in.

And then sometimes it doesn't matter what you choose beforehand... I just flew ORD-ICN last week. I had reserved seat 2k, as I was using United miles, and that was one of two seats I could choose from online. I checked it many times over the last few months with the plane swap and all. However, at check in, despite my babysitting, they moved me to 1A. That was fine with me, so I didn't say anything, but when we boarded, someone else was in 2K, my old seat. Weird. Did she get priority of that seat or something?

However, the only other person in that cabin of 8 seats was in 1K. I definitely prefered the seat way over by myself. They slept the whole way, and I was awake 95% of the time. Made up partially for the loss of the suite. Very secluded feeling.

Anyone know what the timeframe is for Asiana to return the online seat selection option to their website? It's rather annoying that they decided to take it away and return to the dark ages.

http://us.flyasiana.com/Global/US/en...SVIEW&seq=2436

from this press release it doesn't look like it's coming back!

That was my initial thought too, but the press release claims that they are only "temporarily reducing the available times..." so I wasn't sure if this was a forever thing or just related to technology upgrades / issues / etc.

Is it just online seat selection that disappeared or can you contact Asiana by email from the website and request seats?

If not, it's incredibly poor timing for me as I just booked the award ticket the day before the change and missed locking in seats.