Sep 22, 2022, 9:48 am
Last edit by: mia
Related discussion here: Report clawbacks of the FHR/THC $200 credit.
Terms and FAQ
Which charges are eligible?
Terms and FAQ
Which charges are eligible?
- Reservation must be pre-paid to be reimbursed.
- Pre-paids with a flexible cancellation policy are still eligible.
- Hotel rates under $200 are also reimbursed.
- If using Pay With Points, the cash portion of your charge is still eligible.
- Charges made at the hotel are not billed by Amex Travel and are not eligible.
- When checking in, the terms require payment with an Amex which need not be a platinum Amex.
- Browse Hotels here
- Benefit renews every January 1st.
- The $200 credit is based on the year you made the booking, not the year of the stay. You can use it this year to book a room for next year.
- Amex in general handles offers by the transaction date, not post date. For example, a 12/31/22 transaction date is eligible for 2022 credits even if posted in 2023.
- If you cancel a reservation, the $200 credit is reversed. The credit will be available to use again if you cancelled in the same year you paid.
- In general you can't modify reservation dates and need to cancel and rebook to change dates.
- "If you need to change your hotel booking, you must either cancel and rebook your reservation or call us for assistance."
- If you use the benefit for a future stay and cancel that Amex platinum card prior to your stay, Amex is not known to claw back the $200. You will still need to check-in with some other Amex.
- The $200 credit sometimes posts in a few days, but sometimes 3 weeks or longer.
To know your remaining $200 balance, ask Amex. There's no meter on the website.There is now a meter on the website which shows your usage against $200- If your platinum account has additional cardholders with a gold card, charges on the gold card are eligible. Not clear if they enforce the requirement that the platinum cardholder must be on the reservation.
- Terms of the FH&R $100 credit.
- Separate thread regarding elite benefits on stays.
Amex $200 Hotel Credit (FHR or THC)
Dec 30, 2022, 10:22 pm
#691
Join Date: Apr 2019
Location: AUS
Posts: 40
I'm guessing that the part I bolded means that both cards belong to the same account - in which case it is evident that they're after the additional $100 property credit by booking each night separately, because they wouldn't get another $200 FHR credit as that is only given once per account.
Dec 31, 2022, 7:30 am
#692
Join Date: Jan 2022
Programs: Aeroplan SE, AA ExecPlat
Posts: 192
Booked a Hotel Collection (2 nights) a week ago. Got the $200 credit on Amex personal platinum. Cancelled when price went down, and rebooked a few days ago. Refund of the original hotel posted, and then new charge posted for the new lower price. But the $200 was clawed back. Worry? Or will they repost a $200 credit for the new reservation?
Dec 31, 2022, 4:00 pm
#693
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,527
Booked a Hotel Collection (2 nights) a week ago. Got the $200 credit on Amex personal platinum. Cancelled when price went down, and rebooked a few days ago. Refund of the original hotel posted, and then new charge posted for the new lower price. But the $200 was clawed back. Worry? Or will they repost a $200 credit for the new reservation?
Jan 4, 2023, 11:19 am
#694
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,635
Does anyone have any experience cancelling an FHR booking made by a card in a previous year that has since been cancelled? Did they still claw back any credit and/or did you still get some of the refund?
Jan 4, 2023, 12:09 pm
#695
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,527
Are you canceling it this year? If you do, it SHOULD get clawed back and you have no way of getting it back.
Jan 4, 2023, 12:37 pm
#696
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,554
November 2022 I made a FHR booking at Crockford's for March 2023
Got the $200 annual FHR + $200 when spending $850 offer
Now I want to cancel but I'm wondering if they will clawback 200, 400, or nothing...
Jan 4, 2023, 12:38 pm
#697
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,554
Jan 4, 2023, 1:26 pm
#698
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,635
For the FHR $200 it seems like they are more 100% on the ball with catching cancellations and clawing credits back but curious if they might miss doing that on a cancelled card.
Jan 6, 2023, 11:31 am
#699
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
can anyone help confirm DPs about last min FHR bookings in 2022 but the txn posting in 2023? which credit is used? 2022 or 23? agents says posting date matters. DPs on forums is YMMV. but im pretty sure ive seen many pple do 12/31 purchases for credits like FHR / Airline / Dell and still counts for prior year despite posting date.
Jan 6, 2023, 11:34 am
#700
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,489
can anyone help confirm DPs about last min FHR bookings in 2022 but the txn posting in 2023? which credit is used? 2022 or 23? agents says posting date matters. DPs on forums is YMMV. but im pretty sure ive seen many pple do 12/31 purchases for credits like FHR / Airline / Dell and still counts for prior year despite posting date.
Jan 6, 2023, 11:37 am
#701
Join Date: Sep 2021
Location: YYZ
Programs: AP 50k, UA Silver, MB Titanium, HH Diamond
Posts: 253
can anyone help confirm DPs about last min FHR bookings in 2022 but the txn posting in 2023? which credit is used? 2022 or 23? agents says posting date matters. DPs on forums is YMMV. but im pretty sure ive seen many pple do 12/31 purchases for credits like FHR / Airline / Dell and still counts for prior year despite posting date.
So in your example if the transaction date is Dec 31, 2022, but transaction posted in Jan 2023 and credit paid out in 2023, it should be the 2022 FHR credit.
Jan 6, 2023, 12:16 pm
#702
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
yea. thats a good suggestion, but it could be slow to update. thats why im asking. obv i could wait several weeks and see.
online still shows 0. so i think im OK.
Total received this year: $0.00
thank you. thats what i was expecting as well. its based on txn date vs posting date. altho its much safer to just post in 2022.
however, FYI, the amex terms are very clear on this policy:
Eligible bookings must be processed before December 31st, 11:59PM Central Time, each calendar year to be eligible for statement credits within that year. American Express relies on the merchant to process transactions within the same calendar year that you made the prepaid booking in order to apply the statement credit in the calendar year that it was intended. For example, if you make an eligible prepaid booking on the last day of the year, but the merchant doesn't process that transaction until the next day, then the statement credit available in the next calendar year will be applied to the Card Account, if the purchase is eligible.
fortunately, we all know TCs vs reality are often different.
online still shows 0. so i think im OK.
Total received this year: $0.00
Cant speak for FHR directly but for Dell/Airline/Saks/dining credits, it is the same quarter/month/year as the transaction made. And I reckon the mechanism is the same for FHR.
So in your example if the transaction date is Dec 31, 2022, but transaction posted in Jan 2023 and credit paid out in 2023, it should be the 2022 FHR credit.
So in your example if the transaction date is Dec 31, 2022, but transaction posted in Jan 2023 and credit paid out in 2023, it should be the 2022 FHR credit.
however, FYI, the amex terms are very clear on this policy:
Eligible bookings must be processed before December 31st, 11:59PM Central Time, each calendar year to be eligible for statement credits within that year. American Express relies on the merchant to process transactions within the same calendar year that you made the prepaid booking in order to apply the statement credit in the calendar year that it was intended. For example, if you make an eligible prepaid booking on the last day of the year, but the merchant doesn't process that transaction until the next day, then the statement credit available in the next calendar year will be applied to the Card Account, if the purchase is eligible.
fortunately, we all know TCs vs reality are often different.
Jan 7, 2023, 7:51 pm
#704
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
Got a weird one...
1/1 Book Intercon LJU (FHR, prepaid) for July 2023 Stay (Cost $291)
Redeemed 9,000 points at point of sale to remove $90
The $90 statement credit posted right away.
However, the $291 FHR reservation never posted... not pending, not anything. I am positive I selected PAY NOW (prepaid), I am positive I used the correct Amex card, and I'm positive the statement credit posted on 1/1 (it was pending for a couple days, and then posted properly). Here's my conundrum:
I need to cancel this card at the end of January. Do I call Amex Travel and alert them to the error? Would they even have the capability to fix this? Or will this charge one day post long after I've closed the card, and I'll be on the hook for $200 billed later, and since the card is canceled, no FHR credit? Or will my reservation at this property eventually be cancelled due to non-payment if the charge posts later?
The confirmation email I received from Amex Travel shows that it was a prepaid reservation, as well. Thoughts?
1/1 Book Intercon LJU (FHR, prepaid) for July 2023 Stay (Cost $291)
Redeemed 9,000 points at point of sale to remove $90
The $90 statement credit posted right away.
However, the $291 FHR reservation never posted... not pending, not anything. I am positive I selected PAY NOW (prepaid), I am positive I used the correct Amex card, and I'm positive the statement credit posted on 1/1 (it was pending for a couple days, and then posted properly). Here's my conundrum:
I need to cancel this card at the end of January. Do I call Amex Travel and alert them to the error? Would they even have the capability to fix this? Or will this charge one day post long after I've closed the card, and I'll be on the hook for $200 billed later, and since the card is canceled, no FHR credit? Or will my reservation at this property eventually be cancelled due to non-payment if the charge posts later?
The confirmation email I received from Amex Travel shows that it was a prepaid reservation, as well. Thoughts?
Jan 7, 2023, 9:17 pm
#705
Join Date: Feb 2012
Posts: 4,491